Whilst we stayed it was extreemly hot so the fact that the air conditioning was placed in the wrong place ment that the cool air didnt spread across the room making my travel parner and I feeling sick and faint and couldnt get to sleep until early hours of the morning. Also the fact that we both have asthma didn't help either. Another was the bathroom, it had mould growing on the ceiling above where the sink and mirror where, this was possibly due to the fact that there was no way of letting the steam out. The steam in the bathroom was awful everytime we had a shower we were too hot, and could not breath inside the bathroom.
Also the fact that the cleaners did not change the dirty mugs each day was appauling, every hotel I've been in changed the mugs each day. The carpet was also dirty.
The breakfast wasn't the best breakfast in the world, the eggs were not edible and the rest of the food where cold. The coffee and hot chocolate where not nice tasting either. Good job my travel partner and I arent vegiterians as there where not a cooked vegiterian breakfast option, which ment that the vegitierians where only able to eat toast, cousaunts, cerials or fruit.
Another thing was was exreemely appauling was that the hotel never notified me through email that the name of the hotel has changed, luckily I checked my booking details a few days before. I wasn't also made aware or any refurbishments going on during our stay before we arrived through email, only to be told that the bar was only being refurbished at reception when we arrived. We also didnt get told that the entire hotel was being refurbished, we only found out by signs and seeing tools as we walked up to our room.
As we left we left a letter of complaint from us at the reception saying how bad our stay was. It has been over a week since we have left and I have heard nothing from them after leaving my email for them to reply to our letter.
All me and my travel partner liked about this hotel was the fact that it was a few minute walk away from the train station and the shuttle bus for the Harry Potter studios. I also liked that it was only a two night stay as we moved onto a better hotel which satisified us more than this hotel did.