The Queens Hotel and Spa

Friendly staff, excellent service, food and accommodation

Noise from smokers outside, directly beneath our room window

I liked the friendliness of the staff on the reception desk. I liked the grand feel of the dining room. The bathroom was modern, but even though I put the bath mat in the tub when it was dry, it did not stick, so when I stood it I slipped, and found it very difficult to stand up

the scary bath incident that I mentioned above. The room needed to be upgraded, I take it that the one on the website and brochures has been upgraded.

All staff at the hotel were friendly and helpful. The room was larger than expected and the spa facilities were perfect for relaxing after a long drive.

The public spaces are very comfortable with a lovely restaurant.

The staff were very helpful especially lelia in reception.Nothing was to much trouble.Food was Excellent and so was the service.

The Room was tidy but needed a good clean as there was a line of dust dangling over the bed and needed a vacuum hose in the corner ceilings of the room.Aslo a spot light in the bathroom was not working.

It was a very nice hotel for the weekend stay that we wanted.There were two functions on at the time we were there and they added to the feel of the hotel.It was a good base for a stay in the area.

Good location and friendly staff

Very uncomforatble mattress. The bar on sunday evening had closed by 10:40

The Hotel lived up to our expectations, the room was spacious and comfortable, staff were courteous and friendly, and the food was excellent. would definately book again.

Reception was very helpful. The room was excellent and very clean. Without the Spa we would not have chosen Queens.

The steam room was a disappointment.

food and service from restaurant staff

didn't know if we could use the restaurant for evening mealWe did not prebook.There was only towels for one person in the room on arrival

the spa facilities were very good

the roon was very small and the floor boards were unbeleivably squeeky and noisy,in our room and above (room 214)

The location is fantastic - only a 5-minute walk to the beach lift and one of the zigzags (pathways- and there are only 3 zigzags, so this hotel is very convenient). The facilities are ok, and the bar does serve sandwiches throughout the day, and the spa seemed well-attended.

The pool temperature was very cold (all guests seemed displeased). We were told at reception that it was 28 degrees, but I would say no more than 22 degrees, which is nice, but not really "heated" nice, especially as the pool is indorrs.