The Regency Hotel    

كل شي سيء من تعامل الموظفين الى الغرف و حجمها طلبت غرف ذات نوافذ كبيره و غرفه واسعه و حجزي كان غرفه تنفيذيه تم واعطائي غرف صغيره غير مطابقه لمواصفات و صور الموقع وطلبت بعد يوم واحد الغاء حجزي و الخروج من الفندق تم حسم ليلتان مني وعند السؤال عن السبب قيل لي ان بوكينق هو من حسم مني المبلغ وليس الفنتدق وعليك مخاطبه بوكيق و تم حجز مبلغ الليالي كامله 8 ليالي من بطاقتي الائتمانيه مع ان حجزي مسترجع و تم تبليغي ان المبلغ سوف يرجع كامل الى حسابي ولم يرجع لي قرش واحد الى اليوم لايوجد عربه لحمل الحقائب و يوجد عامل واحد لنقل الحقائب يدوي و لم يكن مريح ابدا الفطور فقير جداا كل شيء خارج الحساب و بزياده في المبلغ حتى البيض وهو الطبق الرئيسي في كل فطور لايوجد ثلاجه في الغرف ولا مرافق كي الملابس خزانه الملابس لاتتحمل اكثر من 3 قطع لايوجد صابون في دورات المياه فندق احذر من السكن فيه سيء جدا جدا جدا

An excellent base for Chelsea Flower Show and Kensington museums, park, Albert Hall and Kensington Palace. Handy for tube South Kensington. A well run establishment, happy stay.

Excellent helpful and friendly service

The courtesy light for tea making facilities does not stay on making it difficult to see which could be dangerous for some people

The firmness of the bed The location near the Rotal Albert Hall The speediness of room service

The proximity. The friendly staff. Comfortable room

n/a

Hotel ma z jedne strany obri.ventilator,do ktereho usti klimatizace,pokud chytnete pokoje na teto strane celodennimu huceni se nevyhnete.Doporucuji vybrat radeji pokoje ktere jjsou do ulice nebo co nejdal od vetraku

clean, friendly staff,

nothing

location

staff unable to change the booking for me; spent valuable, limited time trying to change the booking myself

The staff was very friendly, and the rooms were perfect! Great location for site seeing, easy access to the tube.

We had to pay for wi-fi.

Location was great walking distance to museums and Harrods and 10 min tube ride to Oxford or Regency St! Lovely rooms very clean and modern. Breakfast was great too.

No swimming pool/spa

Good location.

No power socket in the bathroom. No free internet and very pricey. No freezer in the room and no mini bar for cold drinks. Poor continental breakfast. English breakfast is not included in the continental breakfast menu and charges are applicable.

No freezer in the room and no mini bar for cold drinks

Very close to metro friendly staff good location

No fridge

Don't even serve drinking water for a four star hotel

Nice newly refurbished and clean room. Room was small but adequate (club room). Nice bathroom with relatively large shower enclosure. Good location near tube entrance (5 min. walk)

Uncomfortable bed (club room - double bed) - very used mattress, narrow bed - app. 140cm - uncomfortable for 2 persons. Quite noisy street - it can be heard in the room - annoying if you want to sleep longer.

The room was very nice for the price and the staff was exceptionally friendly. We really loved the bathroom counter space and the modern upgrades. It was just a few blocks from the South Kensington tube stop and very accessible to restaurants and shops. I would recommend this place to a friend any day!

great location, staff pleasant

a shame wifi was only free for the more exspensive rooms not the cheaper ones. It should be free for one and all if.

handy for shops and restuarants close to underground

pillows were hard hardly anyone used the restuarant in the evening

quality hotel in good location

the room was too hot

Clean rooms. Good concierge service Friendly staff

No free Internet No free gym No water after the first day Very small rooms Shower facilities are challenging with a handheld shower constantly falling.

The hotel was central to everything we wanted to do. We had a night at the Royal Albert Hall and then had a day in central London.It was lovely, clean and comfy

There was nothing not to like.

the only thing i liked was the location

the rooms were really small,the noise of air condition,the noise between the rooms,the staff in the reception were always on hurry,the didnt explain that they wiil charge your card with 50 pounds deposit,they didnt tell you the convertion between pound and euro,when they ask you to pay.

Location was great, easy access to transport. Great food close by, a wonderful hotel to explore London

Nothing

Clean and efficient hotel. Professional staff. Comfortable.

Room a little small.

Perfect location. Nice and clean.