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The Cranley Hotel

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Newest reviews for The Richard Onslow

  • Brian
      Spain
    August 16, 2014

    Helpful and friendly staff. Welcoming to two small dogs.

    10

  • Sharon
      United Kingdom
    August 10, 2014

    We booked again having stayed in February 14. We had quite a long journey to Cranleigh and wanted to arrange a meal for our arrival. Ben was outstanding, calling us to check our expected eta, and ensuring that we would have a meal on our arrival, and ensuring we were looked after throughout our stay. Thank you Ben. We asked for room 9, which is a Mews House we had had previously, and were not disappointed. The room is well equipped, comfortable and clean. The en-suite shower room is spacious and the toilettries are very good. We stayed 2 nights, and ate at the pub on both nights. The quality of the food served is exceptional, if a little pricy, but highly recommended. There is an extensive wine list and cocktails. We would definitely book again if work takes us back to the area.

    9.6

  • Bonnie
      United Kingdom
    August 7, 2014

    The staff were really friendly and welcoming , the room we had was spotless clean and really tastefully decorated , the breakfast choice is amazing and was fabulous

    All great

    10

  • Davida
      United Kingdom
    August 6, 2014

    Food, ambiance, facilities.

    My cousin and husband had specifically booked a twin bedded room which the hotel had overlooked (but the bed in their room was one that could convert quite easily into two beds). We were told twice that it would be re made up as two beds, but this didn't happen which was a bit disappointing.

    8.8

  • Gemma
      United Kingdom
    July 30, 2014

    Relaxing setting . Ideal for couples .

    7.9

  • Rachel
      United Kingdom
    July 29, 2014

    Loved the size and design of the room just a shame we only stayed the one night :)

    9.2

  • Helmut
      United Kingdom
    July 25, 2014

    Manager took responsibility for the filthy room which was impossible for anyone in wheelchair to use, assured by him that all things brought to his attention would be dealt with. Hope hes a man of his word

    Filthy room, cobwebs and dust everywhere, tea cups and tray dirty.Way room laid out if you were not able to walk wouldn't be able to get around beds/furniture.Parking for room despite it being a disabled room was used by staff, who didn't give a damn if you would be able to get to the door.Since carpet outside the door leading to dining room was covered in snail trails, doesnt make you want to eat in there, only sorry we noticed it after having meal.

    3.8

  • Mark
      United Kingdom
    July 21, 2014

    Staff friendly. Good food. Lovely courtyard at rear of pub to sit in for drinks. Great location on high street.

    Bedroom on front noisy as windows needed to be open due to hot weather. Food quite pricey. Sofa bed mattress not very thick, could feel springs.

    7.9

  • Heather
      United Kingdom
    July 20, 2014

    Lovely room, even when the electric blew! Staff fixed it immediately and with a smile. Nice shower, good facilities

    9.2

  • Alice
      United Kingdom
    July 18, 2014

    The break fast was very good. .

    The check out lady shouting at me. ..telling me to get out of the hotel. ..

    9.6

  • Peter
      United Kingdom
    July 12, 2014

    The people were friendly, kind and helpful. We has a problem in the Restaurant which they kindly sorted out.

    Access to the North-East quadrant, is restricted to sub- B class roads. It would be nice if the meal-sizes could be augmented routinely towards Northern norms ; the increased artistry in food presentation hardly compensates, in my humble opinion.

    8.8

  • Sharon
      United Kingdom
    July 11, 2014

    Friendly staff. Comfortable bed.

    Needs a blind in bathroom in Room 6!

    7.5

  • Richard
      Netherlands
    July 10, 2014

    Hospitaliteit of the staff. Excellent quality of dinner and full English breakfast.

    8.8

  • Daren
      United Kingdom
    July 8, 2014

    Great Pub and lovely food.

    Room was noisy till bar closed.

    10

  • Alan
      United Kingdom
    July 1, 2014

    Very friendly and helpfully staff, breakfast and dinner were excellent.

    9.6

  • Paul
      United Kingdom
    June 29, 2014

    Lovely breakfast, helpful & friendly staff, comfy bed in a spotlessly clean room. Pub recently refurbished to a high standard.

    Our room was at the front over the pub so some noise (though not unreasonable level, and none after 11.30pm). Next time I'd ask for a room at the back if I need an early night!

    8.8

  • Mike
      United Kingdom
    June 29, 2014

    We were on our way to goodwood festival of speed and chose this location via internet... A great pub hotel ideal for our needs set in a great village location

    Although the rooms were modern and fresh our room had a small staircase within down into the actual room . We thought this was kind of quaint and reflected the age of the building but could cause issues for less mobile people

    8.3

  • Nigel
      United Kingdom
    June 25, 2014

    The best little hotel/pub i have stayed in this year 2014!

    Nothing

    10

  • Debby
      United Kingdom
    June 23, 2014

    Wonderful soft sheets - sheer luxury. Cosy bar and good restaurant and a very good selection in the room for tea/coffee, etc. I didn't have time for breakfast and so the lovely biscuits were a real bonus! Also, handy to have a hairdryer. Very friendly staff.

    There's nothing to dislike (apart from an engineer testing the alarm system in the rooms at 7.30am onwards when we didn't have to get up until 8.30!), but that was clearly a one off situation!

    9.6

  • Clifford
      United Kingdom
    June 22, 2014

    A fan was available in lieu of air conditioning. Everything was excellent, I felt most comfortable in private and in the public areas.

    I was only able to stay one night, but I was unable to stay longer

    10

  • Anthony
      United Kingdom
    June 22, 2014

    no ironing board but the manager did look all around for it

    7.9

  • Paul
      United Kingdom
    June 21, 2014

    Friendly staff, Ben was a lovely guy! Slightly less pricey than the hotels and Bed and breakfasts in Guildford. Cranleigh is a beautiful place with friendly people.

    9.2

  • Philip
      Australia
    June 19, 2014

    We had a large ,quiet room behind the hotel. Breakfast included and very good.

    8.8

  • June
      United Kingdom
    June 17, 2014

    Very helpful staff... Nice spacious and clean rooms

    9.2

  • Anonymous
      United Kingdom
    June 15, 2014

    We liked the location

    We got locked in our room. We had to call reception to let us out. They opened the door and told us they would fix the door while we were out for the day. When we returned our door was unlocked, it had not been fix and it had been open all day. We were not impressed. When we told the staff they were very apologetic and moved us to another room.

    8.3

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