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Newest reviews for The Ritz London

  • Anna
      United Kingdom
    September 1, 2014

    Loved the decor of this hotel. Made to feel like a VIP. Detail to service excellent. Staff very professional and very friendly.

    10

  • Steven
      United Kingdom
    August 31, 2014

    Made to feel special,nothing to much trouble

    No Tea/Coffee facilities in the room

    9.6

  • Lizzie
      United Kingdom
    August 26, 2014

    The Ritz Restaurant

    Nothing

    10

  • Anonymous
      United Kingdom
    August 24, 2014

    The service was exceptional and attention to detail lovely. The little touches of roses/rose petals, chocolates and a card made the stay feel very special. Would definitely recommend this hotel. Thank you.

    The double bed was 2 single mattresses put together and this meant slipping into the middle. Also, tea and coffee making facilities would have been lovely. (minor points).

    8.3

  • Siu
      Canada
    August 21, 2014

    building

    house keeing

    4.6

  • Ian
      United Kingdom
    August 21, 2014

    It was our ruby wedding and they really helped make it memorable top class hotel in every way

    9.6

  • Anonymous
      United Kingdom
    August 21, 2014

    Location, beautifully decorated bedroom for our 30th wedding Anniversary and upgrade.

    7.9

  • Anonymous
      United Kingdom
    August 20, 2014

    Everything that you would expect from this hotel

    Would appreciate a complimentary tea/coffee on arrival

    9.6

  • Jenny
      United Kingdom
    August 14, 2014

    Amazing service from all staff .

    10

  • Anonymous
      United Kingdom
    August 12, 2014

    An absolutely amazing hotel with so much attention to detail. We went for our first wedding anniversary and the staff were ever so accommodating and very polite. We were upgraded to an executive room on arrival because of our special occasion - how lovely! At dinner, we received a very special surprise - a delicious anniversary cake with two cute candles. Our whole stay was perfect and something we will always look back fondly on.

    Really nothing at all. But tea/coffee facilities in the room was literally the only thing I missed.

    9.6

  • Anonymous
      United Kingdom
    August 6, 2014

    Great location. Great afternoon tea.

    Cold shower!!!! Not what one would expect at nearly £500 per night!!!!

    7.9

  • Stephen
      Australia
    July 22, 2014

    Architecture and quality of fit out. Attentive and helpful staff Location ideal

    nothing

    9.6

  • Paul
      United Kingdom
    July 21, 2014

    Excellent attention to detail in terms of meeting every our every requirement and making us feel like valued guests.

    10

  • Colin
      United Kingdom
    July 20, 2014

    Everything else

    The price of drinks at the room mini bar was astronomical... It's ok to charge for the facility but when a tot costs the same as a the whole bottle, well let's just say it's extortionate! Just in case you're wondering....yes I do watch my pennies that's why I have a lot of them. Regards Colin Chester

    7.9

  • Kevin
      United Kingdom
    July 20, 2014

    Everything. The staff were excellent, and the whole experience was superb. Food was fabulous. The room was beautiful and the comfort was second to none.

    With no coffee / tea making facilities in the room, it was a disappointment to have to pay £15 for our early morning tea. Although the Wi-Fi was free it almost never worked. Slightly disappointed also that there was no sauna / steam room / pool facilities.

    9.2

  • Peter
      United Kingdom
    July 19, 2014

    Excellent service, generally a great experience and we would certainly visit again.

    10

  • Surjit
      United Kingdom
    July 16, 2014

    staff were brilliant and they provided us both with some lovely birthday cakes in our room which was a great surprise

    that there was no complimentary water in our room, had to pay 7.00 for one bottle of water and later 14.00 each for more water

    8.8

  • Charles
      Singapore
    July 16, 2014

    Good food and attentive service except for breakfast The range of toiletries and comfortable bedroom slippers. Tea at Palm Court and music for dancing

    Staff overwhelmed at breakfast resulting in poor service. Change the menu for repeat visitors eg we had same choice of food as in our last visit. Made to wait for table even though we had reservation in advance !!

    9.2

  • Louise
      United Kingdom
    July 15, 2014

    Staff polite and always remembered your names... Beautiful surroundings... Pure elegance.

    No tea or coffee making facilities in room....

    10

  • Adrian
      United States of America
    July 13, 2014

    Its the Ritz.

    Room service charges are ridiculous (and the room service staff aren't so hot, one guy managed to dump the contents of a service table on the floor and left parts of it behind even afyer he had "cleaned up".) "Dress" rules are stupid in this day and age.

    6.7

  • Emmanouil
      Greece
    July 6, 2014

    Location, heritage, building, atmosphere, staff, location, afternoon tea.

    Rooms are too small ; at least the ones on offer by booking.com "executive rooms", are the very basic ones which means small, cramped and with view of the building opposite. So go for deluxe and up (on offer by the hotel website), which are the only ones worthy but overpriced. In fact, everything is overpriced at the Ritz.

    6.7

  • Niculaie
      Romania
    July 1, 2014

    Everything is very good

    Accountancy has not to keep more money and more time in HOLD

    8.3

  • Richard
      United Kingdom
    June 28, 2014

    Our stay was to celebrate our Silver Anniversary and we were made to feel special. Lovely fresh flowers in our beautiful room. Turn down service a extra special touch of bed decorated with fresh rose petals, lovely! Very friendly staff.

    Nothing!!

    10

  • Dean
      United Kingdom
    June 27, 2014

    As perfect as you can get. We got of the tube at Green park and my partner asked where we were staying. I pointed and said the Ritz, she burst out crying and could not believe it. From that moment the Hotel was perfect in every way, Staff, room etc. loved it. Thank you to the Ritz

    10

  • Natalie
      United Kingdom
    June 24, 2014

    The staff and the hotel was faultless already booked to go back in November

    10

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