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Newest reviews for The Ritz London

  • Neal
      United Kingdom
    September 11, 2014

    couldn't fault a thing, absolutley gorgeous hotel, best place i have ever stayed..highly recommend..everybody should stay here at least once in there lifetime, thank you Ritz hotel for such a lovely stay, will see you soon

    the hotel is perfect in every way

    10

  • Brent
      United States of America
    September 11, 2014

    Staff friendly and helpful

    being awakened by fire alarm!

    10

  • Anonymous
      United Kingdom
    September 10, 2014

    Roses were set out on our bed in evening. Lovely surprise

    9.6

  • Nadine
      United Kingdom
    September 9, 2014

    We love the staff, decor and ambience of this beautiful hotel.

    No coffee making facilities in the room.

    8.8

  • Iwasen
      United Kingdom
    September 8, 2014

    The ambience and design of the Ritz is simply amazing. I had dinner at the Rivoli restaurant and it was gorgeous. My room was bigger than what I have anticipated for a king size room and they have really thought about everything in the room down to the last bit. I would love to visit again.

    Although, most of the staff were excellent but I found that some of the staff were not practically friendly and the new staff were lacking in general knowledge of what was going on

    9.6

  • Claire
      United Kingdom
    September 8, 2014

    Attention to detail.

    10

  • Susan
      Australia
    September 4, 2014

    A beautiful hotel with old world luxury and ambiance. The staff were fabulous and went out of their way to meet every need. The food was superb 10/10.

    If I'm being pickie, my only concern was with the bath...getting in and out to have a shower was tricky because of the height and could potentially be a problem for those with bad hips or knees.

    10

  • Anna
      United Kingdom
    September 1, 2014

    Loved the decor of this hotel. Made to feel like a VIP. Detail to service excellent. Staff very professional and very friendly.

    10

  • Steven
      United Kingdom
    August 31, 2014

    Made to feel special,nothing to much trouble

    No Tea/Coffee facilities in the room

    9.6

  • Lizzie
      United Kingdom
    August 26, 2014

    The Ritz Restaurant

    Nothing

    10

  • Anonymous
      United Kingdom
    August 24, 2014

    The service was exceptional and attention to detail lovely. The little touches of roses/rose petals, chocolates and a card made the stay feel very special. Would definitely recommend this hotel. Thank you.

    The double bed was 2 single mattresses put together and this meant slipping into the middle. Also, tea and coffee making facilities would have been lovely. (minor points).

    8.3

  • Siu
      Canada
    August 21, 2014

    building

    house keeing

    4.6

  • Ian
      United Kingdom
    August 21, 2014

    It was our ruby wedding and they really helped make it memorable top class hotel in every way

    9.6

  • Anonymous
      United Kingdom
    August 21, 2014

    Location, beautifully decorated bedroom for our 30th wedding Anniversary and upgrade.

    7.9

  • Anonymous
      United Kingdom
    August 20, 2014

    Everything that you would expect from this hotel

    Would appreciate a complimentary tea/coffee on arrival

    9.6

  • Sara
      United Kingdom
    August 14, 2014

    The service is literally second to none from the General Manager to housekeeping and busboys!

    Unfortunately I found a dirty pair of men's underpants in the wardrobe above the minibar which was embarrassing and unpleasant but the manager not only apologised personally but changed our room without question and treated us to an upgrade and champagne as an apology which was greatly appreciated.

    7.9

  • Jenny
      United Kingdom
    August 14, 2014

    Amazing service from all staff .

    10

  • Anonymous
      United Kingdom
    August 12, 2014

    An absolutely amazing hotel with so much attention to detail. We went for our first wedding anniversary and the staff were ever so accommodating and very polite. We were upgraded to an executive room on arrival because of our special occasion - how lovely! At dinner, we received a very special surprise - a delicious anniversary cake with two cute candles. Our whole stay was perfect and something we will always look back fondly on.

    Really nothing at all. But tea/coffee facilities in the room was literally the only thing I missed.

    9.6

  • Anonymous
      United Kingdom
    August 6, 2014

    Great location. Great afternoon tea.

    Cold shower!!!! Not what one would expect at nearly £500 per night!!!!

    7.9

  • Stephen
      Australia
    July 22, 2014

    Architecture and quality of fit out. Attentive and helpful staff Location ideal

    nothing

    9.6

  • Paul
      United Kingdom
    July 21, 2014

    Excellent attention to detail in terms of meeting every our every requirement and making us feel like valued guests.

    10

  • Colin
      United Kingdom
    July 20, 2014

    Everything else

    The price of drinks at the room mini bar was astronomical... It's ok to charge for the facility but when a tot costs the same as a the whole bottle, well let's just say it's extortionate! Just in case you're wondering....yes I do watch my pennies that's why I have a lot of them. Regards Colin Chester

    7.9

  • Kevin
      United Kingdom
    July 20, 2014

    Everything. The staff were excellent, and the whole experience was superb. Food was fabulous. The room was beautiful and the comfort was second to none.

    With no coffee / tea making facilities in the room, it was a disappointment to have to pay £15 for our early morning tea. Although the Wi-Fi was free it almost never worked. Slightly disappointed also that there was no sauna / steam room / pool facilities.

    9.2

  • Peter
      United Kingdom
    July 19, 2014

    Excellent service, generally a great experience and we would certainly visit again.

    10

  • Surjit
      United Kingdom
    July 16, 2014

    staff were brilliant and they provided us both with some lovely birthday cakes in our room which was a great surprise

    that there was no complimentary water in our room, had to pay 7.00 for one bottle of water and later 14.00 each for more water

    8.8

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