The River Haven Hotel

All staff very friendly - good breakfast, individually cooked - comfortable, clean rooms. Good value 3-course evening meal in restaurant. Easy walk into the town. Both rooms had a river view and our relatives had been given an upgraded room.

The toilet in Room 13 was smelly but, to be fair, our relatives did not report this, so the staff had no chance to rectify the situation.

Staff were very helpful and flexible. Breakfasts were good. good value for money. well placed to access the town. Good parking

Bar staff need more training not very professional.

Location, service and food all excellent !! Only a few minutes walk to Rye Quay and town. The hotel also has excellent parking facilities.

We couldn't think of anything worth complaining about ;-)

We got a lot for our money and the breakfast was lovely.

There wasn't anything bad!

Bedroom was very comfortable Helpful staff

Dining room was a bit oddly laid out

Friendly helpful staff. Plenty of tea/coffee making supplies Good quality toilet paper Very good breakfast

Hotel bar a bit sparse

Staff friendliness. Cleanliness. Quality of cooked breakfast. Location. Room size.

Lack of space to hang clothes. Poor extract in en-suite. Variable quality of evening meal. Limited buffet breakfast. 'Utilitarian' restaurant/canteen!

Comfortable, convenient and reasonably priced motel-style hotel that provided everything we wanted for a visit to Rye. Ample parking and large bed room. Unpretentious, but reasonable restaurant

nothing really

I liked the close proximity to the town and all the services it has to offer, it was only a couple of minutes from the bus and train station and I would not hesitate to stay there again

There was nothing I did not like

Very attentive staff , able to accommodate a cycle for a member of our party. Answered all questions fully and put themselves out for us. Very clean and comfortable except the shower was not very powerful.

No decent lounge area to sit and relax in.

Clean, warm and secure-feeling.

Tired decor, power cuts, our booking not recorded for the correct days and, seemingly, no way of getting in to the building after 11 pm.

Relaxed atmosphere. Staff took time to put us at ease - nothing was too much trouble. Receptionist and Restaurant staff were extremely welcoming. Cleaner worked hard every day and room was comfortable to return to. Home from home.

Unfortunately, the hot water was far too hot for hand washing! Scalding. A spare toilet roll would be useful - luckily I took my own as standby - none left on our last morning!

Excellent value for money. Good location. Friendly staff. Very good restaurant.

nothing to dislike

The staff were second to none. Very friendly and had wicked sense of humour. Very clean, excellent location, value for money. Very good food. Would recommend to our friends!!!!!!!!!!!!

There was nothing we could high light. Nothing negative at all.

Staff & service were brilliant. Location & parking very good. Restaurant reasonable value & food (dinner & breakfast) was a very good standard. Overall value for money very good. Double room was comfortable.

Double bed was on the small side & room decoration was a bit tired. Our room overlooked the car park which meant keeping curtains drawn at all times.

very relaxed atmosphere. The staff were so helpful, and gave good advice.

location and the comfort of the hotel

noise at night from other guests

Staff extremely friendly and helpful. Fried bread at breakfast! Very clean. Great position.

Restaurant closes a bit early. No real ale. Menu could be more extensive.

Excellent food and staff in Dining Room

N/A

the deluxe double was very clean, comfortable and a lovely view of the town of Rye across the river.

The bar / restuarant area seemed very basic. A lot of noise from other room/s late at night - either people's voices or tv too loud!

The friendly staff.

staff were great

early booking in, was great as we had extra time in rye, room clean and tidy, hotel close to all ameneties.wonderfull breakfast , young man in restaurant most helpfull.great value for money,

room overlooked busy road,windows of a poor state, road noise on and off all night.also walls thin as paper, family in next room, no problem with that until baby woke up v, v, early and we could hear all family talking shouting etc from 6am onwards, soundproofing needs to be addressed.a.s.a.p.

Staff extremely friendly & helpful. Cleaning much in evidence. Attractive location by the river with the town / shops / restaurants easily accessible. Car parking convenient. Although the weather was bitterly cold we could see how appealing it would be in summer

Some misgivings about the food, which my vegetarian partner found indigestible. No problems for meat-eater me - I enjoyed the Romney Marsh lamb - but on the last evening stilton & broccoli soup (all we wanted after a big lunch in Brookland) was strangely spoilt by too much pepper. Beer selection limited to lager types - they should get in some bottled local ales.

EVERYTHING......the staff are so friendly & helpful and the breakfast was SUPERB. As for the Sunday carvery, this was out of this world. 10/10

NOTHING.......apart from the fact I had to go on a diet when I got home.