The Royal Castle Hotel Ltd  

Friendly easy going hotel where nothing was to much trouble, staff very friendly and attentive. Room was very homely and well designed and fitted out.

Helpful friendly staff, excellent breakfast, good location

The staff were absolutely excellent and made us feel very welcome. You can tell that they really care about the customer and make the Royal Castle Hotel have a fantastic atmosphere.

The food was exceptional, staff were very accommodating and friendly, loved the valet parking. Love the individuality in the rooms and the history of the setting. We had an amazing stay and will defiantly return.

Well run hotel in ideal location, staff very helpful.

The price! I thought that the price charged £200+per night was high for a 3-star hotel. Also my wife fell in our room, down three steps which were not well marked. She hurt her foot.

Liked the general atmosphere at the hotel. Staff were very friendly and helpful, nothing appeared too much trouble. Rooms were clean. Dined in two out of three nights and enjoyed all meals and wine list. Value for money. Third night at Dart Marina but not the selection of menu as at the Royal Castle.

The seagulls day and night, even though we live on the coast don't get so much dirt and noise as at Dartmouth. The sat navs need to be reviewed ours bought us down the very narrow back lanes. Obviously not a fault of Dartmouth.

friendliness of staff location atmosphere

the bed mattress did not fit the base mattress dipped where people sit on the edge

Excellent Hotel, very good food indeed, has car park which is very helpful in Dartmouth. Lovely old building with excellent atmosphere and attractive setting, friendly staff, overall a good hotel

The hotel was excellent, from the moment we arrived until we left the staff couldn't do enough to make our stay a pleasure. The room, right at the top of the hotel was clean, comfortable, warm, light and well appointed. The Grill Room is a superb restaurant with outstanding breakfast and dinner. The bars are very welcoming and the 'non-children' bar makes a nice change. Above all else the staff were exceptional.

The thunder of the spin dryers/washing machines etc that caused the floor to shake was a little disconcerting.

The location. Interesting building. Food was good. Good views.

No where to sit for afternoon tea. Draughty downstairs. Didnt like the bar areas. Appeared under staffed.

The location and friendliness of the staff. Room very comfortable.

No lift. Stayed in the top room and it was a bit of a trek. No view and quite expensive.

Our first holiday as a family we took our son with his wife and our 18mth Grandaughter to celebrate a special birthday for my wife, everything was perfect,all the staff were friendly, the food was excellent, the two river view rooms were stunning, and the wine and beer very good!

Leaving!

A friendly and comfortable, family run hotel which is ideally located in the centre of Dartmouth. The staff and the food are both excellent. We would stay again.

Some of the decoration is a little bit tired but that also adds to its charm.

the grill room, good food, also the bar had an `old pub` feel

I`d say the room we had (a family room0 was perhaps just a touch cramped

Excellent central location. Great friendly service. Went out if their way to serve restaurant menu in bar on the busy comedy weekend. Excellent food quality still.

we only stayed one night but room was great looking over the harbour and evening meal and breakfast were excellent .

Excellent location, staff very welcoming and conscientious. Character property, everything you could ask for in room.

Excellent room facilities but bathroom needed a little refreshing.

Everything.

Location

Insufficient sound insulation noise from voices and footfall Tv location makes it difficult for two persons in bed to view all the screen as the curved timbers block the view

The receptionist who showed us to our room was so apologetic and very unhappy that she was unable to change our room as the hotel was completely full. Breakfast next morning was extremely good and the service excellent. The car parking facilities, i.e., our keys handed over, the car parked so that we had access to the boot and next morning the car was parked in the space opposite the hotel ready for our departure.

I am 85 years of age and was horrified to find that we had been given a room at the very top of the hotel - room 32 - and as I had a recent hip replacement, I found it extremely difficult to access the room. Unfortunately, after climbing 4 flights of stairs I was unable to have my evening meal in the dining room and both my husband and I had to resort to room service. Whilst this was a very good service, it was extremely uncomfortable trying to eat at such a small table.

Location; Quality of meals and accomodation; Friendly management; Free car parking service; Traditional atmosphere; Views over the harbour and estuary.

We did not dislike anything.

We liked the quirky layout of this historical hotel with antique furniture and objets d'art at every turn. Breakfast was good too with the fantastic view across the estuary. We especially appreciated the Receptionist taking the trouble to post my precious address book.

There was nothing we didn't like.

Being in the centre of the town Feeling part of Xmas hols in the Dartmouth community Having a great view the spa Bath Great food

The high quality of service. The staff really care.

Location fantastic. Staff excellent and very cusotmer focussed. Dynamic place - loved it. Food also very good.

Some of the old furniture bit tatty and detracts from quality of customer service.