The Royal Crescent  

On arrival at the hotel we were impressed by the location & also by the stunning architecture. The young lady who greeted us was most welcoming & gave us a short tour of the hotel & pointed out the facilities whilst also arranging for our luggage to be taken from our car & for the car to be valet parked off site. Room was very nice, well fitted out with comfortable bed. Breakfast & service were excellant & also lunch. The Spa was great & enjoyed using the facilities. Gardens were well kept with tables & comfortable seats outside toenjoy a drink or meal in the sunshine.

We arrived early & on asking were advised that room was not ready so went for a walk around Bath. On returning we enjoyed lunch in the gardens as had been told that room was still not ready but someone would tell us when it was - this did not happen & so had to ask again well after the check-in time of 3.00pm which is late anyway. Found that not all our luggage was in the room & someone had to be despatched to retrive missing item. Found that toilet was not working properly & in essence would not flush after a time. Maintenance looked at it but no change. The following day they came out again but could not fix. Reception seemed quite relaxed about us staying in a room with no working toilet in their 5 star hotel. On checking out it was seen that sign on the door had been amended to new guests name so they knowingly were putting someone in a room without a working toilet. Make your own mind up on this. Not all bad with the hotel by a long way as we enjoyed our stay but it needs stronger direction & management to address problems that otherwise detract from guests enjoyment. This is far from a cheap hotel & it sevice needs to match its price. I would reccomend but would qualify.

Staff Location

Suite number 4 was not private--the bed alcove was far too small--the bathroom was large but antiquated all in all it was not 5 star quality--I believe i would have been better with a De Luxe room with a view which i had booked

English breakfast

too expensive

Location near shops museums and restaurants. Good massage at the spa

Moldy showers in the Spa and no hot water one morning of our stay Food not quite as good as we were expecting

Very well placed for city access and historically representative of Bath. extremely quite and comfortable

the evening dinner was a tad expensive for the limited set menu on offer.

Facilities, location

The room was way off the star rating. Furniture was old & tired. Carpet stained. Dearth of coat hangers. Bath door wouldn't shut. Room was cold.

The Garden, the restaurant and the rooms

The Spa had no relaxation area and it all looked a bit poor. a pity because the pool was very nice. An afternoon tea could not be arranged in the Spa area.

Everything about the hotel and its facilities, its the staff, and the services provided are exceptional. I'd like to spend a week there, relaxing and doing nothing. It's the only place to stay in Bath, and the essence of what the town is about. Look no further.

Service and attention to detail

Great hotel. interior decor possibly getting a little tired / dated but amazing service, staff, location. Recommend.

Food and staff were very good, good facalities and spa

On arrival, they upgraded our room, which was absolutely lovely overlooking the gardens and restaurant. Went there to visit bath, and have some quiet relaxim time. The hotel itself its absolutely stunning and the service even better than some 5* hotels I've stayed in England and Wales. The breakfast and restaurant-bar area were excellent so their service. The Spa is really nice, and their treatments great, the place to be if you look for some relaxation. We left our car at the hotel and visited Bath walking to town and on a taxi, is really close, about a mile. Thank you very much, we had a lovely weekend

The only fault I could find is that the room we were given didnt have wifi reception, but we managed out and about to check our work emails. We think probably the strenght wasnt enough on the signal, but other than that, all was excellent.