The Royal Hotel  

Central location, pleasant staff, pleasant comfortable and relaxing bar, tv with freeview

Long cold walk to rooms, have to telephone to get in after 1230, credit card modem not working when time to pay bill had to go to bank for cash, service a little slow although food good at breakfast

Very clean room, attentive and friendly staff.

Weak water flow in shower

The staff made this hotel for us

The room was tired and required freshened up

This is the closest to Faulty Towers that I have stayed in. They have no idea about customer service - can't serve breakfast at a reasonable hour for people to go to work. Offered to provide a packed lunch for breakfast. There was a fire alarm at 8pm and nobody from the staff knew what to do. Thank goodness it was a false alarm.

did not give good value for money, had stayed in the novotel in edinburgh the nite before at a cost of £58 and it was far superior to the royal also there was never anyone on reception to complain to, even when we left mrs gloria mc cabe

Friendly, welcoming and very helpful staff. Comfortable bed, nice clean linen and towels. Great shower.

The breakfasts during our stay were adequate but poor in comparison to previous stays and disappointed there weren't more staff to deal with a hotel that was very busy.

Friendly staff

bed was very comfortable. Breakfast very good. There is a bar inside the hotel that seemed crowd and enjoyable but we had no time to try.

one of the towel was previously used by another guest. I was there for one night and I did not complaint, However staff should be more careful when cleaning.

service friendliness and helpfulness of staff Good sized comfortable room and bathroom

limited breakfast choice and no telephone in bedroom

The staff were very helpfull, the food was good,the main part of the building was clean and well presented.

Our bedroom was in the annex straight above the function room where there was a disco bumping away at 12.30am on Sunday morning then there was the noise of the guests leaving, seems we only got a couple of hours sleep until the quests above started moving around the squeaky floorboards, it was the room from hell. I would suggest the Manager house the party goers at the rear of the Hotel that way they would not disturb the other quests. The staff were very understanding and moved us to the main building on the second nights stay, if not for them our weekend would have been ruined. If you are considering staying here make sure your in the main part of the Hotel

The staff were brilliant and would do anything to help, all with a smile. Even when we came down slightly early for breakfast, they were willing to take our order. When asked for an iron, they went out of their way to find a replacement for the broken one they had.

There was a slight musty smell which seemed to come from the mattress. But it was very easy to ignore, even when in the room for lengthy periods.

Good location and an excellent breakfast