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Show map The Runnymede-On-Thames

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Newest reviews for The Runnymede-On-Thames

  • Amy
      United Kingdom
    2 September 2014

    Staff were helpful and very polite. Excellent location. Breakfast was amazing.

    10

  • Richard
      United Kingdom
    1 September 2014

    Great Spa and Gym facilities

    Ate in the Buffet Restaurant at 21h00s and main course dishes were not up to standard. Bad soundproof as when we went to bed, we heard guests speaking in the corridor

    8.8

  • Anonymous
      United Kingdom
    24 August 2014

    Brilliantly managed, friendly staff.

    7.9

  • Kirsty
      United Kingdom
    22 August 2014

    We both felt ill after eating there and there was a strong smell of bo as we entered our room

    8.3

  • Laura
      United Kingdom
    20 August 2014

    Friendly, helpful staff Great riverside/lock location Spacious room (room 176) Balcony Great bed Breakfast buffet fantastic Bed, super comfy Free Wifi

    Nothing

    9.6

  • Geoff
      United Kingdom
    18 August 2014

    Location

    Poor reception staff who were totally unhelpful and uninterested in residents. They are only interested in corporate clients and visitors paying for afternoon tea etc. This resulted in not being able to access our room until half an hour after initial check in and bear in mind this was 2pm on a sunday afternoon.

    6.3

  • Tamara
      United Kingdom
    17 August 2014

    The setting is absolutely beautiful next to the Thames. The lobby is cozy. The reception staff are very polite and professional. We were able to check in early

    Service is a little on the slow side with regards to ordering drinks and food in the lounge. Ceiling had to be vacuumed because of cobwebs and about 4 spiders that appeared in the evening.

    7.5

  • Michaela
      United Kingdom
    16 August 2014

    Spa and extras like the gingerbread men and duck

    The price!

    8.8

  • Anonymous
      United Arab Emirates
    14 August 2014

    Good location, in the country yet close to Heathrow.

    Unable to connect to the guest Wi-Fi, and eventually reception had to put me onto a different network. Very frustrating . . .

    7.1

  • Michele
      France
    12 August 2014

    Very friendly staff. The pools and the river. Very clean.

    I would have preferred two beds as I was with my daughter. More flexibity on the prices of the buffet as if one has a small appetite it is expensive.

    10

  • Frederick
      United Kingdom
    12 August 2014

    Situation

    State of Thames path (not hotels responsibility, but they should take an interest)

    7.5

  • David
      United Kingdom
    6 August 2014

    great location helpful staff great spar

    none

    10

  • Anonymous
      United Kingdom
    31 July 2014

    Location excellent and the food was fabulous, the staff were very nice especially Gary in the restaurant who was exceptionally helpful and friendly! Clare on reception tried to accommodate us to a twin bedded room, river side which was appreciated but they are very expensive! Neverless enjoyable night stay!

    The standard room we was in was extremely small, and unless your a couple you have to share a double bed which is not exceptionally big. We had to upgrade to obtain two singles. Should have some twin beds in a standard room.

    9.2

  • Susan
      U.S.A.
    30 July 2014

    The hotel setting overlooking the Thames was beautiful and the proximity to Heathrow was perfect for our family. The staff were highly attentive and ensured that our needs were promptly met. The spa facilities and hotel amenities were excellent. Meals at both restaurants and breakfast room service were absolutely fantastic. The evening buffet spread was just gorgeous. The special attention paid to children was highly appreciated.

    The lack of air conditioning in the main hotel lobby and restaurants was challenging on the day we visited. Additionally, the air conditioning in one of our family's rooms was insufficient and made for an uncomfortable night's sleep. Otherwise, it was a perfect stay. I would definitely stay there again.

    9.2

  • Dan
      United Kingdom
    27 July 2014

    Amazing breakfast and a amazing spa, lovely stay!

    Can't fault anything

    9.2

  • Carl
      United Kingdom
    16 July 2014

    The location was excellent as was the car parking. The outside restaurant terrace was a really nice place to spend some time and the service was good. Check in was quick and efficient.

    Please avoid room 261 as it is one of the worst located rooms I have ever stayed in. It is immediately outside the air con plant and has a terrible outlook. The noise from the air con plant WILL prevent you sleeping and the room is also very small and stuffy (the noise prevents you opening a window) When I complained the next day the reception staff were sympathetic and offered to reduce my food bill. I really think that this room should not be made available to guests without warning them first.

    7.5

  • Susan
      United Kingdom
    13 July 2014

    The ambience and location made it a very relaxing couple of days and I will not hesitate to book again for longer so I can try out the spa! Really enjoyed The Lock Bar and Kitchen restaurant.

    8.3

  • Anonymous
      United Kingdom
    28 June 2014

    Location, river view, facilities.

    Rooms, even our deluxe double, a bit small; our son & family found their room quite restrictive once a cot had been added. Plus their air on was broken on one of the hottest nights, not good with a baby.

    8.3

  • Barrington
      United Kingdom
    26 June 2014

    The location could not be bettered neither could the facilities. The staff were excellent and very friendly. The buffet was first class with very good service.

    The cost of breakfast £18 is over the top. The outdoor swimming pool not opening until 1pm. It would have been nice to have sat outside on a warm sunny morning and having a dip in the superb swimming pool.

    9.6

  • Samantha
      United Kingdom
    22 June 2014

    Great location by the Thames

    Wasn't there long enough!!!!

    10

  • Alexi
      United Kingdom
    18 June 2014

    Great place, very friendly staff, fantastic breakfast selection, well-maintained and spacious spa.

    Location is a little too close to the M25 for comfort if you're looking for a peaceful break. Double room with river view and bathroom were on the compact side.

    9.2

  • Doreen
      United Kingdom
    4 June 2014

    Eating breakfast in dappled sunlight on the terrace overlooking the river Thames with unlimited choices of well proffered foods.

    Having to really search for the air conditioning control - it was so small and not in an obvious place

    10

  • Audri
      United Kingdom
    3 June 2014

    Nothing was too much trouble for the staff - they were friendly, efficient and extremely helpful especially those involved with the charity ball. I loved the toiletries which I felt were superior to most hotel toiletries. I liked my bed being turned down and the curtains drawn. Mug and flannel were also replaced - nice touch..

    The bathroom floor was not cleaned right into the corners and there appeared to be a build up of dirt. There was no bible in my room. I thought the easy chair looked rather tired.

    8.8

  • Linda
      United Kingdom
    2 June 2014

    great location,very well appointend, excellent food and very pleasent staff

    10

  • Melanie
      United Kingdom
    1 June 2014

    Gin and tonics on the terrace

    Two gin and tonics £24

    7.5

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