The Rutland Arms Hotel  

Friendly helpful staff who went out of their way. In the main street in the country town.

Flights of stairs to carry heavy bags - we were on the top floor. A real rabbit warren. Our bed was uncomfortable, could feel the springs in our back! Wi Fi could not reach us in our room, had to go down the hall to get it.

friendly staff

breakfast on last day service poor 17.5 13 dirty uncleaned tables

Loved the old building and the quirky lay out .Staff more than helpful and central location.

Noisy row in the early hours that woke us up.

we only used the hotel as A base, but the staff were friendly, curtious and professional.

I didn'T stay for longer.

Ambiance was good, food fine.

Room too hot at night.

Friendly and courteous staff. Lovely central location for our trip to the races.

Breakfast service a bit slow and not exactly what we ordered (twice).

good all round experience FIRST CLASS

no faults at all

Nice Breakfast, location for racecourse, comfortable.

n/a

Staff could not do enough for us. Quirky

Nothing

We liked the hotel rooms and the full English breakfast the food was good quality with a wide range to chose from. The hotel has a very central location and the rooms are very pretty and comfortably furnished and warm in the cold weather. I would thoroughly recommend this hotel to anyone who is looking for a comfortable reasonably priced stay in Newmarket.

I have nothing to say about this hotel.

this was an excellent period hotel winding corridors and set right in newmarket town and by the gallops. Highly recommended.

nothing

the staff were very helpful and friendly

think the hotel is ready for a refurb or a lick of paint !!!

location staff breakfast

rooms small and cheap poor parking very bad layout but old building hotel is too hot -bad heating

Location in main High Street good, plus secure parking for guests. Lovely old building carefully modernized.

Best food available was the salads! Difficult to order deinks &/or food as bar not always attended. Two steaks ordered on different nights not served as requested, ie Asked how we wanted steak cooked; the one requested "well done" was rare in the middle & the one ordered "medium" was almost raw!

Booked a small double that was plenty big enough for an overnight stay. Staff and breakfast very good.

Overnight noise in the hotel.

Central location Character property Courtyard seating area Parking

Trying to find bedroom was like walking in around Hampton Court maze. Breakfast could be improved

really enjoyed our stay good position good food very friendly staff will return

Good location for the races and for going out in the evening.

The worst hotel cart park i have ever seen, have a 4 x 4 and car park totally unsuitable for cars this size. Scatched the paintwork trying to maneouvre into too small a space. Staff showed no interest when highlighted this when checking in, very poor start to the stay.

we loved the comfort of the room we had paid a little extra and were very plreased

nothing

The period features of the building and room 114's 4 poster bed

A truly welcoming and comfortable hotel that ticked all the best boxes. One cannot recommend it too highly.

We could find no faults during our pleasurable weekend stay.

The reception staff were very helpful ,the room was ok and it's situated at the top of the high street

The messing about with wifi codes,the breakfast staff were poor the coffee was like treacle and the toast was heated bread

Friendly helpful staff,cleanliness, rooms.

Could do with a lick of paint or varnish here and there.bar area.

Being upgraded to a suite on arrival - an unexpected treat.It was truely excellent.many thanks to reception staff and Barbara. Good breakfast very relaxing atmosphere

Location

Breakfast not early enough