The Sumner Hotel

The staff were excellent - always pleasant, polite and accomodating. It is a small intimate hotel with beautiful clean rooms. It's location is ideal. I had a wonderful stay and will definitely return soon.

I think the buffet breakfast was fine. It could however be improved.

Great location, great comfort, quiet at night , good breakfast, a great little hotel!

The queen room was small but perfect for a short break, we were only in the room at night so no problems really!

I was a real nice place I liked it better than Thistle

The staff was friendly and efficient, the breakfast very good, the location near Hyde Park great. If you like to walk, it's easy to get to shopping and to parks and palaces. We were given taxi advice, a map, and a friendly smile.

Guests should be warned that there may be some stairs to rooms-- the elevator stops between floors. This was no problem for us, and perhaps if it had been we could have gotten help with our bags, but it wasn't offered and might be difficult for some.

Conveniently located in quiet street near Marble Arch. Helpful staff at reception. The room was clean and spacious compared to other hotels in the same category.

Pity that there was a lack of tea/coffee making facilities in the room. Otherwise it would have been perfect.

Fantastic location, 5 minutes walk from Oxford St. and tube station. Spotlessly clean room, very comfortable beds, extremely quiet. Staff very helpful and courteous. Great breakfast. Small hotel with family atmosphere. Filled our expections in every way. Definitely recommended!

It would have been nice to have a hot water kettle in the room and packets of tea and coffee. However, staff were more than happy to suppy a pot of boiling water every time I requested this and it always arrived within a minute or two.

friendliness of staff. really comfortable bed.nice breakfast

romm stuffy even with a/c turned on. entry too cramped. maze like path to our room on the ground floor.

The Hotels location, cleanliness, cheerful and helpful staff. A really nice Hotel.

Excellent location, helpful & friendly staff, nice & clean room, good value for money - would definitely stay there again.

Room was small and no bath

Staff very very helpful. The hotel is a an excellent position, has good rooms and is very quiet.

Liked the location and felt the hotel had a nice cozy but yet modern feel...the staff were very helpful...the breakfast was a nice start to get us going in the morning...enjoyed the size of our rooms.

We were in the rooms below ground level...loved the room but it would help to have a runner on the stairs so that the noise is muffled as the footsteps kind of echo...as well as a sign to alert other guests to keep the noise to a minimuim...this is not a complaint...just an observation.

clean and spacy rooms, excellent bed , very good equipmnet.

rooms towards roadside are a little bit noisy in the morning

A very nice small hotel just 2 minutes walk from Marble arch and Oxford street. Very basic breakfast starts at 8a.m., included in the price. The rooms are surprisingly spacious. Twice the normal London size.Nice lounge with a free computer. A lovely fish restaurant round the corner.

Tea making facilities in the room would be nice. More attention to bathroom acsesoires is essential. We didn't know where to put the soap. The building is old so if there's someone in the room above you get to hear every step.