Swan Hotel  

Hotel has undergone a refurbishment very nice. Bedrooms very large and comfortable.

Breakfast was a bit chaotic as they hadn't cleared the tables they didn't know if you had just arrived or had been already served.

The Hotel was comfortable, the menu was varied and the service was good.

excellent staff, accommodation, location and food

Very convient we were only looking for b&b

In the bar were some people whose conduct was not becoming in such a location as a hotel a lot of swearing etc

We attended an event at the hotel, food was excellent and the room was clean and comfortable and staff were pleasant. Good value for money

We were worried about the loud music from downstairs, but it stopped at 12 so that was ok. But could have done without the worry. The floor in room 4 is extremely creaky, as was the room above. I suggest next time you replace the carpets, put down a layer of at least 5mm ply with lots of screws and the problem would be solved.

Room cleaning persons were excellent in their work and attitudes. We were allowed to occupy rooms almost on arrival and before the allotted time, which was helpful and welcoming.

Someone added a drinks bill to our room. The hotel needs to be more careful about that. The hotel responded and did not charge us, but it was embarrassing. We had an adult family lunch gathering. Food was good, but waitress got the order wrong. Suggest that waitresses are told to read the order back to customers before placing the order at the kitchen. One of the advertised vegetables was not served with the order, as they had run out. But it was available in a shop close by the hotel.

I liked the character of the building and the location withing the heart of the town.

Breakfast service was a bit slow. When we asked for toast with the breakfast it arrived after we had already eaten and that was only after prompting one of the waitresses. However it did not spoil our overall experience at the hotel.

The room was good, the location for our purposes was good, the breakfast was good.

We stayed in room five and the shower was inconsistant with regards to temprature and quite complicated to work, the noise from the kitchen extraction fan was very loud.The food was not of the standard you would expect from an hotel of this quality, I had the trio of fish cakes to start, which I had to return as they were cold and then the 'sizzling duck' dish which had obviously been part prepared in the microwave as it was as tough as old leather and was not served on a 'sizzling plate' as expected and it was accompanied by raw apples !! Room for improvement !

The staff were extremely pleasant and friendly.Room was very comfortable.

Service was very poor.In the evening it took about 15 minutes for anyone to come to see me after I had been seated and then I had to ask to place a drink and food order.Restaurant was not busy either with no staff present in the large part.Meal took about 30 minutes to arrive but was good when it did. Breakfast simalarly was a disaster in terms of turnaround.With most people congregating at the same time there was a shortage of tables and long delays for anyone ordering a cooked breakfast.Buffet style would be far more appropriate for Business travellers.

Brilliant place! Very comfortable, a place with history and charm, but with a great atmosphere and an excellent pub/restaurant.The breakfast was the best we've had anywhere, the usual fullEneglish, but also some not-usually-offered items like Eggs Benedict and 3 Egg Omelette. The qulaity was superb and it was served to your table, not the usual buffet where everything is overcooked.

Nothing much. Access wasn't that convenient because you park at the rear and have to negotiate several doors through the pub to get to reception. But it's no big deal.

I was having a few days break.I Chose the Swan Hotel after going on the internet.I Wanted to visit the Mid Hant's Railway and Alton was convenient because I was travelling by train.I Found the hotel to be very good in every way,from when I booked in to checking out.I Was greeted in a very friendly manner,my room25 was apparently undergoing maintainance so I was upgraded to another room temporarily.My room was comfortable and very good,facilities were very good.The food and drink were good and and resonably priced The staff were efficient and very friendly.I Found everything about the hotel to be very good and I was very pleased that I stayed where I did.

I found nothing to complain about.