Swan Hotel  

Friendly staff, good restaurant at reasonable prices, comfortable and clean rooms.

We were in Room 2. My only complaints would be that, as the view was into a rather grotty, small, enclosed roof space the fact that the window was very dirty made the room feel a bit dark and grimy (although it was in fact very clean). Also the quality of the ceiling light is just horrible and not very bright.. I know it's a problem we all have with energy saving light bulbs but again, given the lack of view it made the room feel dingey and uninviting. And purely a matter of personal taste - the photos on the wall are incredibly dull.

The decor and the evening meals are great.

The bed was not very comfortable.

Hotel has undergone a refurbishment very nice. Bedrooms very large and comfortable.

Breakfast was a bit chaotic as they hadn't cleared the tables they didn't know if you had just arrived or had been already served.

The location was ideal for the friends we were meeting in Alton. The price suited our budget. We had stayed before at The Swan and were satisfied but it would seem there had bee some refurbishment and we were more than satisfied with the room and the hotel generally and would happily stay there again.

Pleasant stay, with all staff friendly and helpful, location excellent.

I liked the location.. As it was in walking distance of where we wanted to visit.

Some member of staff were very lazy, unapproachable and rude. Whereas others were fantastic. The good staff are being let down by the bad staff, which is a real shame as this reflects badly on the Hotel.

The room was good, the location for our purposes was good, the breakfast was good.

We stayed in room five and the shower was inconsistant with regards to temprature and quite complicated to work, the noise from the kitchen extraction fan was very loud.The food was not of the standard you would expect from an hotel of this quality, I had the trio of fish cakes to start, which I had to return as they were cold and then the 'sizzling duck' dish which had obviously been part prepared in the microwave as it was as tough as old leather and was not served on a 'sizzling plate' as expected and it was accompanied by raw apples !! Room for improvement !

The staff were extremely pleasant and friendly.Room was very comfortable.

Service was very poor.In the evening it took about 15 minutes for anyone to come to see me after I had been seated and then I had to ask to place a drink and food order.Restaurant was not busy either with no staff present in the large part.Meal took about 30 minutes to arrive but was good when it did. Breakfast simalarly was a disaster in terms of turnaround.With most people congregating at the same time there was a shortage of tables and long delays for anyone ordering a cooked breakfast.Buffet style would be far more appropriate for Business travellers.

There were curtains on the windows in the bedroom itself, but not on the window opposite the bathroom, so we woke up with the lark after a late night wedding celebration. There was almost no food at breakfast so we had to repeatedly ask and wait. Each time it came it was incomplete, e.g. tables with only partial cutlery, orange juice with no glasses, and tea with no milk. It was also insufficient, e.g. less than a cup of tea and half a glass of orange per person and the cooked food tepid. Many guests were making requests so the staff were harassed off their feet but never bringing enough. There was a queue of about 20 people checking out. When I got to the head of the queue, the receptionist had an interminable circular telephone conversation with a client who wanted a deal that wasn’t on offer. When I asked the receptionist mildly if there had been a staffing problem over breakfast I was told the problem was that too many guests had chosen to come down at the same time. I asked if it wasn’t possible to anticipate that from experience and was told no, it is quite unpredictable. The attitude was that the chaos was the fault of the guests, not management.

The hotel was clean and comfortable but i wasn't over impressed with the service. Breakfast took a long time to be served & although we got everything we asked for eventually it wasn't exactly service with a smile.

The friendliness of all the staff

The room we were allocated had a view over the fire escape and there was a constant humming sound