The Swan Hotel  

Such a comfortable bed and duvet. A spacious clean hotel room. Although it was very windy outside as the wind rattled around the rooftops we (two ladies) were very cosy. The radiators quickly heated up the room. Perhaps a larger tv is needed. A bright bathroom with lovely french lemon smelling toiletries. Kettle and drinks and biscuits were very welcome and refilled promptly by our willing cleaner. The bottle of water was a nice touch. The paperwork promised a turn down service which we missed mainly because we anticipated a chocolate! Sunday lunch and breakfast in the main dining room were more than good. We ate in the bar for a more intimate early evening meal.The waiter even told me how I could make the celeriac at home. Lovely large soft white towels!!! Very clean quiet and pleasant.

Getting around the car park was a challenge. Luckily we got the last parking pace there before Sunday lunch. Trying to get out the next morning we found our exit blocked by a delivery truck. Thedriver was very appologetic and heled us to reverse through the Adnams yard. After returning again we were lucky enough to get the last parking place. Dont know what we would have done if we wre any later.

The restuarant is exellent food wonderful staff in resturant very very helpful , the rooms for the money are in need of decorating very poor for the money

The state of the rooms for your money

The Swan is located in the centre of Southwold which is ideal for our needs. It has a very comfortable air about it.

The slow service in the dining room each evening we ate in.

They catered very well with my walking disability with both parking and easy access to the room. The staff were very friendly, The overall stay was excellant.

Nothing to dislike, would have liked to stay longer, and will return.

Comfortable. It is good to escape from the standardization of modern hotel design in which every room is a minor variation on a standard plan.

Poor quality of the 'English' breakfast, particularly the flavourless mushrooms and tomatoes.

We enjoyed stay and staff were great especially restaurant staff - I did fill out a survey when I left to express this. I was disappointed at no bath robe especially being in the outside of hotel. I was disappointed not to stay in hotel.

No bath robes.

Comfortable and the staff were friendly and helpful. Super bed.

A relaxed atmosphere. Wonderful location.

The cooked breakfast could have been better. A double bed to me is not 2singles joined to-gether.

Comfortable hotel with reasonable standards of service in an excellent location.

The hotel is reasonable in all respects with the exception of value for money where the enormous premium charged for location, in the absence of any real competition, is not justified by the level or quality of service.

We enjoyed the welcome from the staff,the good food and comfortable bed rooms thank you.

Good central position in Southwold

It was disappointing that we were put into chalet style accommodation a short walk from the main hotel - and we were caught in a shower and got soaked going across for a meal once. It was a very expensive hotel so I felt that the inconvenience was not reflected in the price

Sadly, we were very disappointed. We have stayed there before, in the main building. We were consigned to one of the smaller chalets, & were told it was delibearte to have the fan in the bathroom going 24 hours a day. I investigated & found in other rooms it ran when the light was on, told them & despite denial an engineer confirmed I was right. The folding shower panel on the bath was filthy & damaged. The bedside light was too weak to read by. Breakfast was tasteless fried/scrambled egg, chewy bacon & toast only done on one side. Once one thing is poor, you begin to notice everything else. Not as good as it was.

Service and Location

Tea Cakes were a bit disappointing