These are very minor, so don't let it put you off... The room was a little tired, but in my experience, this is the norm in the Isle of Man so I wasn't too disappointed (you get spoilt living in England). Like most hotels, only 2 towels in the room, meaning you have to call for extra towels when you get out of the shower, after forgetting there were only 2. I really hate damp towels. If only more hotels would have just 1 extra towel. Women often need 2 towels, one of which is for their hair. Men only need 1 towel, so if there's a couple staying, there should be 3 towels. Also, a piece fell off the bed (I forgot to report this). I hope this helps.
The size of the apartment was bigger than expected, and we were upgraded.
Before arriving, we asked if we could have cream (for our coffee), and they went to M&S and bought us some! They also gave us a Christmas present, placed at the Christmas tree in our lounge (which was very well decorated).
Very warm welcome on arrival. Good location. Free wifi and phone calls. Iron and ironing board. Filter coffee machine.