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58 The Pantiles, Royal Tunbridge Wells, TN2 5TD, United Kingdom – Show map
Excellent location — rated 9/10! (score from 127 reviews)
Rated by guests after their stay at The Tunbridge Wells Hotel.
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17 properties in Royal Tunbridge Wells
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127 verified reviews
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The Tunbridge Wells Hotel's staff speak: English
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Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte)
WiFi is available in all areas and is free of charge.
Free public parking is possible at a location nearby (reservation is not possible).
Room service, 24-hour front desk, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Family rooms, Heating, Non-smoking throughout
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 15 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults stay free of charge for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of children's cots/cribs in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 127 reviews
Value for money
Show reviews from:
The Spa Hotel is an elegant country mansion just a 10-minute walk from Tunbridge Wells Rail Station. It is set in 14 acres of gardens and parkland, and has a swimming pool and sauna.
Score from 356 reviews Very good
This Victorian hotel overlooks the scenic Royal Tunbridge Wells Common and is a 2-minute walk from the town centre.
Score from 314 reviews Good
This thoroughly modern hotel offers dynamic, contemporary accommodation at an affordable price.
Score from 230 reviews Good
A Grade II Listed mansion built in 1762, Hotel du Vin Tunbridge Wells has a fine restaurant and stylish rooms. Tunbridge Wells Rail Station is a 3-minute drive away.
Score from 146 reviews Very good
Food quality was excellent and we really enjoyed the entertainment Friday evening. Room was clean and comfortable and it's right next to a selection of bars and restaurants so you're spoilt for choice. Staff were all lovely too and the hotel generally has a relaxed, laid back feel to it. Lovely.
everything from the moment i arrived miss brighton and the bar manager made my visit most comfortable.
Friendly and helpful staff
very comfortable bed, great room service tea / coffee / water as much as you like when you like
lots of stairs - ok for us however you should be aware
Location was good Breakfast was nice Staff in the morning were friendly
Only booked as was advised of early check in -12 at the latest. When I arrived I was told I couldn't check in until 2:00, I had to change and be in Sevenoaks for a wedding by 2:00! Hair in shower Room too hot to sleep in Had to pay for parking as was unable to check in until midnight when I returned from the wedding Staff on check in we're rude
Young staff were very polite and attentive. Nothing was too much trouble. The dining area is very attractive and cosy in the evening. Central location in the old Pantiles. Bathroom very clean. Double bed very comfortable.
No reception - you had to call someone from the bar. Car parking and hotel facilities information should be included when you check in as there was no information in the bedroom. We found a tiny free car park in Market Street but you could only stay one hour. We then parked in Morrisons multi-storey and returned to the free car park after 6 pm. until 8 am. As we were only staying one night this did not matter. We would like a full English breakfast included in the price, not charged as an extra. More lighting in dark bedroom - could not read anything as it was so dim. Hot water came out of the cold water tap in the sink. There was a shelf right over the small sink so when you tried to wash your teeth you ended up spitting on the floor. We were unsure if the dining area was a public restaurant or was for the hotel, and there were no menus either.
Location is great in the middle of the historic Pantiles Rooms spacious and bathrooms have lovely decor
Arrived on a jazz night which was right outside my window, windows are old single paned sash style which look gorgeous but did nothing for noise levels and I'm convinced mine didn't shut properly. I had been working at an event until 9pm and whilst the music was great I just wanted to chill out and watch TV in my room before bed. There was no chance of this as the music was so loud. I asked at the bar what time the music finished and they assured me it cut off at 10pm but that there would still be people outside although they try to keep noise levels to a minimum. I was offered a change of room but was told the other rooms had road noise so I said it was fine and ordered a glass of wine up to my room as I thought I may as well relax and try and enjoy the music. My glass of wine arrived with no receipt, nothing to sign and when I asked what I owed I the waiter replied 'nothing, nothing at all' There was some noise outside and I must have been asleep all of about 2 minutes when at around midnight I awoke to loud music from what sounded like inside the hotel and in the room next door. It was infact the Indian takeaway next door. I attempted to call reception to request to change rooms but the phone did not work so I had to go downstairs into the bar (there is no reception area) and attract the attention of the bar staff who appeared to be having a lock in. The guy who was in charge was incredibly helpful and polite and helped me to change rooms quickly putting me in a room which was tucked away on the third floor. In the morning I was awoken by someone trying to open the door to my room- don't cleaners normally knock?! I stay in hotels a lot on business and this was the worst night's sleep I've ever had!
Staff was very friendly. Complimentary water was served in the guestroom. Location was pretty good, it was located within the Pantiles, the centre of Royal Tunbridge Wells. There were good restaurants around the hotel.
The staff were friendly and helpful. Room was spotlessly clean.
There were no facilities in the room. Single beds in twin room were comfortable but narrow.
We stayed the night of our wedding at the Tunbridge Wells Hotel, along with three other guests. The rooms were lovely and the location is great.
There wasn't anything I didn't like.
Bed was comfy and location great. Lovely breakfast plus shower was good.
Very loud, was woken up with a lot of noise, walls are too thin could hear television in next room and baby crying during the nite , other guest chatting!! Did complain in the morning but felt the man I spoke to was not interested !! Shame as the place is in such a good location. Would not stay again.
No wifi in room. Asked staff to sort but nothing happened.
Hotel has really good atmosphere. It is a lovely old building, renovated with a stylish French theme. Staff are friendly and anxious to please. Single room was small but beautifully appointed and very comfortable. Menu was extensive and food was excellent. Overall a very enjoyable stay.
Unfortunately hotel does not have a lift and there are a lot of stairs. However, management and staff make every effort to mitigate the problems arising from this and it should not deter prospective guests unless they have real difficulty with stairs. I'm 68 and my experience has not put me off staying there again.
The hotel decor - the room and it lovely plumbing. Warm atmosphere and welcoming and attentive staff. Walking out of the hotel after a great breakfast to hear jazz and blues on the bandstand opposite - lovely addition.
Group of people in the bar that were rather loud whilst we had our evening meal !
Great location. Great staff. Quiet.
Bathroom. I would prefer a modern walkin shower. Have to be careful not to slip while taking a shower. Nothing to hang on to!
Great position--.Parking O.K but a fair way to walk with cases.
We had a problem with many flights of stairs. Older guests need to be aware there are no lifts. Although staff helped us with cases.
The hotel was within a 10 minute drive from High Rocks which is where we were attending a wedding reception, and within walking distance from the main High Street where we indulged in a fabulous brunch. The bed was comfortable and the breakfast looked yummy. They were able to accommodate a booking for 4 adults in 1 room.
Firstly this is not a hotel as they postulate in their advertising title - it is an inn. You enter first on a bar setting and rooms are above. There is no reception, the bar is where you check in, and even there we waited a long while to be attended on. The 'Inn' doesn't communicate (and make no apology for this) it seems to booking agents that there is no on-site parking; it is 5 minutes walk away so check-in is somewhat inconvenient. If you have mobility issues I would definitely suggest avoiding this Inn - you have to walk from your vehicle to the hotel and cross a main road via a non-pedestrianised roundabout. As part of a wedding party this was precarious even for ladies in heels, never mind those people who's mobility may be hindered by age, rather than shoe choice. The staff at the hotel were unsympathetic to our problems locating parking and also knew nothing much about our booking - we had booked for 4 people and they took us to our double room stating the inconvenience to them in bringing the sofa bed out since we had three in our party. We quickly pointed out that we had booked for four, paid extra for that to be accommodated and had in fact phoned the day previous to re-confirm those details. The fact three were now attending should have been a bonus for them rather than a complaint in attitude on their part. In addition the blinds in the room were broken so we couldn't use the facilities (toilet and bath) without exposing ourselves to those travelling on the main road outside our bathroom window. I wonder when they check their rooms and why this was not rectified. On informing the staff the next morning of this problem with our room, it was noted on our receipt and swiftly added to a pile in the cash register. So - no apology, no idea in hotelier service. The breakfast looked good, but we couldn't bear staying a moment longer. I was pretty unimpressed with this establishment.
Prime location in the heart of the city, parking available, places to have dinner and/or drinks a plenty, food at the hotel was very good but pricey.
I was given a room on the fifth floor with no lift and narrow stairs (period house). Climbing up and down each time was too much fitness.... No convenience or food stores around in the immediate vicinity of the hotel.
We chose this hotel because our dog could stay. The location was superb, staff helpful and friendly. Free parking. Decent breakfast. We shall definitely stay here again.
The room was beautiful and the staff were great. They helped me carry all my bags up to my room and were very helpful.
The hotel is off of the main roads, but hard to get to with a car. The main road is also very busy at all times of day.
The bed is comfortable.Good breakfast.Convenient location in Town.
The noise !
Excelent location, Recently refurbished Nice interior Good parking
Restaurant service charge of 12,5% unreasanable. Charge is up to customer not to restaurant
Everything really, comfort, staff, quality of food and service all very good
The only draw back is that the car park (free) is 50 metres away but not really a problem as you can unload closer by
Great, friendly waitress. Very helpful.
Check in was a little poor and service of some other staff a little random. Had to ask for menus after being seated for 10 minutes or more.
I specifically asked for a quiet room as I was in T Wells on business - yet I was given a room overlooking the Pantiles on the first floor. The noise from there went on till 2.30am and then the flower man arrived at 7 in his lorry with pump to spray hanging baskets. I complained and was told that there was a quieter room and was moved. The quieter room was very hot and outside the window was a noisy extractor. Inside a fan circulated hot air. I shall not be coming back! Mel Hughes.
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