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58 The Pantiles, Royal Tunbridge Wells, TN2 5TD, United Kingdom – Show map
Excellent location — rated 9.1/10! (score from 133 reviews)
Rated by guests after their stay at The Tunbridge Wells Hotel.
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17 properties in Royal Tunbridge Wells
Including hotels, apartments, villas and more.
133 verified reviews
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The Tunbridge Wells Hotel's staff speak: English
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Food & Drink
Bar, Breakfast in the room
WiFi is available in all areas and is free of charge.
Free public parking is possible at a location nearby (reservation is not possible).
Room service, 24-hour front desk, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Family rooms, Heating, Non-smoking throughout
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 5 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 35 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of children's cots/cribs in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 133 reviews
Value for money
Show reviews from:
This thoroughly modern hotel offers dynamic, contemporary accommodation at an affordable price.
Score from 257 reviews Good
Set within a 19th-century, Grade II listed building, the American themed Smith and Western Hotel offers unique, individually decorated rooms, just a short walk from the historic Pantiles shopping...
Score from 219 reviews Fabulous
A 7-minute drive from the centre of Tunbridge Wells, Salomons lies in 36 acres of picturesque grounds, and offers high-quality rooms in the purpose-built annex, a short walk from the mansion house.
Score from 547 reviews Very good
Located in East Grinstead, The Felbridge Hotel and Spa boasts a fitness and wellness centre including an indoor swimming pool, a hot tub, a sauna and a range of massages.
Score from 216 reviews Very good
Escorted to room - nice touch. Bed was comfortable Staff warm and friendly location excellent
seemingly no lift, which may be an issue for some guests
A great hotel with excellent service and very nice rooms. One girl in particular was probably the best staff member I have come across in over 100 business trips. Polite, friendly and professional. I have also stayed in all of it's competitors throughout my years of travelling to t.wells and this surpasses them all! Stay here.
Bed had a strange lump in the matress... The bathroom shelf means you can't wash your face or brush your teeth properly?! And the food is a little overpriced although pretty good. Will definitely stay again though.
Service was excellent. They could not do enough to help. On arrival, having booked a single room, I was immediately upgraded to a small double room as I was staying for 6 nights. My luggage was taken up to my room for me, which I am finding a rarity in "4 star" hotels now. When I ordered a taxi at the end of my star, a member of staff waited with me until the taxi arrived (taxi stops on busy main road at rear of hotel). Food was superb. I do not usually dine in hotels but the food was excellent so I dined there every evening during my stay. Especially recommend the monkfish! Breakfast was delicious, made entirely with local produce. It filled me up for most of the day. Decoratively, the hotel has been redesigned in a French fin de siècle style which works very well in this period building.
The location of the hotel is outstanding and the rooms was charming, clean, and had a great view. Would definitely stay there again.
The breakfast was a bit on the small side.
Friendly staff and attractive decor
Not good value for money - room small and breakfast menu very limited
Girl in the morning with blonde hair was great really friendly and helpful
Lovely atmosphere, super-friendly and helpful staff, absolutely delicious food (I had several dinners at the hotel too).
The single room I had first (41) was on the tiny side - there was no night table or reading lamp. Also, the bathroom had no door... The room I then moved to was lovely (51). But I thought it could have been a bit warmer.
Convenient location. Stylish interior. Very helpful and pleasant staff.
It would have been nice to have a basic room service menu such asssandwiches.
All the staff were very friendly and helpfull
No lift we were on the top floo
Having known the "Old" Swan I was pleasantly surprised how much improved the new hotel is..... and it's cheaper than The Spa!!!!
A comment rather than a criticism, but the towel rails are extremely hot. Either they should be turned down slightly or a warning notice placed nearby
No easy drop off point in car
Location great Staff friendly
No bath plug for bath, had to request one. Very limited hanging space for clothes Room cramped
The staff were really friendly and helpful. The rooms are lovely.
Great location, with lovely rooms and attentive staff
Maybe tea and coffee facilities in the rooms
Location was perfect, staff friendly, great value for money. I would definitely recommend staying here!
The good quality of bedding and towels. Great breakfast. Helpful and friendly staff.
Lack of space and room layout. No refreshment making facilities in the room. Poor lighting in bedroom and lighting in bathroom not working.
The rooms are very small and the bed was pushed against a wall.
Overall atmospere was very homely and friendly .
I did not like the way the way they charge for the breakfast menu .Far simpler to have an all in B and B rate rather than the complicated separate charge system they presently have in place .
Food quality was excellent and we really enjoyed the entertainment Friday evening. Room was clean and comfortable and it's right next to a selection of bars and restaurants so you're spoilt for choice. Staff were all lovely too and the hotel generally has a relaxed, laid back feel to it. Lovely.
everything from the moment i arrived miss brighton and the bar manager made my visit most comfortable.
Friendly and helpful staff
very comfortable bed, great room service tea / coffee / water as much as you like when you like
lots of stairs - ok for us however you should be aware
Location was good Breakfast was nice Staff in the morning were friendly
Only booked as was advised of early check in -12 at the latest. When I arrived I was told I couldn't check in until 2:00, I had to change and be in Sevenoaks for a wedding by 2:00! Hair in shower Room too hot to sleep in Had to pay for parking as was unable to check in until midnight when I returned from the wedding Staff on check in we're rude
Young staff were very polite and attentive. Nothing was too much trouble. The dining area is very attractive and cosy in the evening. Central location in the old Pantiles. Bathroom very clean. Double bed very comfortable.
No reception - you had to call someone from the bar. Car parking and hotel facilities information should be included when you check in as there was no information in the bedroom. We found a tiny free car park in Market Street but you could only stay one hour. We then parked in Morrisons multi-storey and returned to the free car park after 6 pm. until 8 am. As we were only staying one night this did not matter. We would like a full English breakfast included in the price, not charged as an extra. More lighting in dark bedroom - could not read anything as it was so dim. Hot water came out of the cold water tap in the sink. There was a shelf right over the small sink so when you tried to wash your teeth you ended up spitting on the floor. We were unsure if the dining area was a public restaurant or was for the hotel, and there were no menus either.
Location is great in the middle of the historic Pantiles Rooms spacious and bathrooms have lovely decor
Arrived on a jazz night which was right outside my window, windows are old single paned sash style which look gorgeous but did nothing for noise levels and I'm convinced mine didn't shut properly. I had been working at an event until 9pm and whilst the music was great I just wanted to chill out and watch TV in my room before bed. There was no chance of this as the music was so loud. I asked at the bar what time the music finished and they assured me it cut off at 10pm but that there would still be people outside although they try to keep noise levels to a minimum. I was offered a change of room but was told the other rooms had road noise so I said it was fine and ordered a glass of wine up to my room as I thought I may as well relax and try and enjoy the music. My glass of wine arrived with no receipt, nothing to sign and when I asked what I owed I the waiter replied 'nothing, nothing at all' There was some noise outside and I must have been asleep all of about 2 minutes when at around midnight I awoke to loud music from what sounded like inside the hotel and in the room next door. It was infact the Indian takeaway next door. I attempted to call reception to request to change rooms but the phone did not work so I had to go downstairs into the bar (there is no reception area) and attract the attention of the bar staff who appeared to be having a lock in. The guy who was in charge was incredibly helpful and polite and helped me to change rooms quickly putting me in a room which was tucked away on the third floor. In the morning I was awoken by someone trying to open the door to my room- don't cleaners normally knock?! I stay in hotels a lot on business and this was the worst night's sleep I've ever had!
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