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Newest reviews for Haven In The Vale Hotel

  • Anonymous
      United Kingdom
    August 26, 2014

    Staff were friendly in bar area

    No welcome at reception Poor decor of room Noisy door in hallway, reported to hotel staff Would not have liked to stay another night

    5

  • Margaret
      United Kingdom
    August 24, 2014

    Staff really friendly, Beds comfortable, Breakfast standard Basic.

    Kettle in room was full of black mould. staff exchanged it straight away for a new kettle. But no one said they were sorry not reception or housekeeping.will not stay there again you blew it for us.

    5.8

  • Anonymous
      United Kingdom
    August 20, 2014

    Food, staff

    Rooms damp

    5.4

  • Barry
      United Kingdom
    August 19, 2014

    friendly staff ,nothing was to much trouble , excellent breakfast

    8.8

  • Lynne
      United Kingdom
    August 12, 2014

    Food excellent, as was the service

    Rooms old fashioned and basic.Although did include tea making facility & T.V. No WiFi network and had to go outside to use our mobile phones.

    7.5

  • Stephen
      United Kingdom
    August 12, 2014

    Friendly staff

    The hotel was not well kept up. Problems with damp coming through walls and very run down and broken facilities eg shower.

    3.3

  • Duncan
      United Kingdom
    August 7, 2014

    Staff great arrived late but rang a head and no problem staff great a breakfast

    Nothing

    7.9

  • John
      United Kingdom
    July 29, 2014

    Staff friendly nice bar.

    Room looked tired wardrobe full of dust. Breakfast ok produce seemed cheap

    5.4

  • Patricia
      Australia
    July 26, 2014

    The area its

    Very uneven floors, bad mattress lumpy. No drinking water in room or fridge. Room advertised for disabled completely inappropriate impossible for person in electric wheelchair to move around or to use a hoist to get into bed.double bed plus a single bed was the problem. Had to then take a bigger room without suitable roll in bathroom. Also charged extra so felt very ripped off having to pay £80. All this having made two phone calls from Australia re our requirements for disabled room

    4.6

  • Stephen
      United Kingdom
    July 18, 2014

    Booking.com handling of the booking was very poor.

    6.3

  • Geoff
      United Kingdom
    July 13, 2014

    Nothing particular I can think of.

    No staff on reception either on arrival or departure.Uncomfortable bed with springs protruding from mattress-I had to sleep on top of the duvet. Kettle lid broken. Washbasin to small to fill the kettle from.No shower cubicle, just a tray with curtain. Shower only dribbled. Needed to move loose dressing table mirror to draw curtains. Windowsill dirty. No double glazing, so had to endure stifling hot room or constant drone throughout the night of HGVs on the A52 outside. Hotel name completely misleading - Truckstop by the Trunkroad would have been more apt. I was lso unable to pay my bill on departure, as the only person I could find was the chef who spoke limited English, and despite waiting a further ten minutes, no-one came to attend to me, and I could wait no longer.The whole place is tired, shoddy and poorly run and represents extremely bad value for money. This is my first booking on your website, and if you wish to maintain your reputation, I suugest you remove this establishment from your list. It is probably one of the worst places of its type that I have ever stayed in.

    3.3

  • Paula
      United Kingdom
    July 1, 2014

    We stayed sat night, no hot water on the night or sun morning. 5 of us ate on the sat night, it was steak night, 4 ordered steak, they came back to tell us there was only 1 steak available and when I asked if we could see the dessert menu we were told sorry but the chef went home at 9pm and the kitchens are now closed. Asked for raspberry jam on sun morning, sorry we have run out!!!! Kettle in room but no cups

    5.4

  • David
      United Kingdom
    June 24, 2014

    Good location not far from A1 - nice break.

    8.3

  • Peter
      United Kingdom
    June 24, 2014

    The staff were very helpful food was good. We stayed an extra night!

    The shower, needs better wifi.

    8.3

  • Andrew
      United Kingdom
    June 17, 2014

    Almost no other customers.

    Tired decor and general condition of accomodation. Reception floor has strange slope, maybe good for wheelchair users but disconcerting for walking upon.

    5

  • Duncan
      United Kingdom
    June 8, 2014

    Easy to find location , relaxed atmosphere

    very poor phone signal inside building and no mattress/pillow protectors.the tea/ coffee facilities would have been better on a tray rather than leaving dirty spoons etc. on a painted surface .

    7.5

  • Nigel
      United Kingdom
    June 5, 2014

    Went here for price and location. The room was well decorated and certainly clean, staff friendly and helpful. For me as a business traveler it met my needs well.

    Wifi was not good and needs improvement, only available is small corner of bar area.

    7.9

  • Keith
      United Kingdom
    June 1, 2014

    A great full english breakfast

    Kitchen closed by 8.30pm when I had advised we would like dinner on arrival. Being asked if we had booked when checking in despite there appearing to be only one other room sold that night! A tiny TV set with poor reception.

    7.1

  • John
      United Kingdom
    May 27, 2014

    friendly staff,clean room

    breakfast was in bain marie and only warm

    7.1

  • Colin
      Australia
    May 20, 2014

    Convenient spot when travelling

    No WiFi in rooms

    10

  • Chris
      United Kingdom
    May 13, 2014

    Never had time to sample breakfast but food on the evening was very good. The staff very polite and attentive and friendly.would definitely use hotel again.room was comfortable and clean have no compaints at all

    Nothing

    7.1

  • Anonymous
      United Kingdom
    May 2, 2014

    comfortable bed, nice clean room

    lobby little shabby could do with a make over

    7.1

  • Rick
      United Kingdom
    April 11, 2014

    Unmanned Reception. Dated Menu More of a Motel for construction workers than a hotel

    4.6

  • Colin
      United Kingdom
    April 8, 2014

    Friendly staff

    Noisy neighbours

    6.3

  • Garry
      United Kingdom
    April 6, 2014

    Lovely clean rooms. Very comfortable, slept great.

    close the evening food service at 20:30, please keep it open a bit later.

    8.8

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