The Victoria Hotel  

The breakfast was good

The room was dirty with lots of cobwebs. The shower cubicle was mouldy. The room was dark. No real concern shoown when we complained at check out time

Friendly staff, comfortable room, good en suite facilities and a lovely breakfast

Our room (3) overlooked the very noisey kitchen extractor fan - we did ask to move but the hotel was full and the rooms available elsewhere were more costly. The fan did go off at just after 10pm but came on again at 7am waking both of us up. Other than that a great stay at a grat hotel.

The foodwas briliant and resterant manager were very good

The paint work upstairs was very dark and gloomy, our bathroom needed a good clean no square cornors rounded!!! And as for the shower the shower head was black and only served cold water; but the bed was comfy. Husband knocked the light shade and we got a shower of dust !!!!!t v could do with re-postioning had to look round bed post to watch the tv

Comfortable room with good shower room, excellent food for dinner and breakfast; can recommend the locally caught lobster!

Towels were a bit threadbare and needed replacing/ upgrading for a hotel as good as this

A very comfortable hotel with friendly and efficient service. The food in the brasserie was excellent and very good value for money.

Wish that there had been more real ales on offer in the bar.

Comfortable old-fashioned feel to it - good facilities and very pleasant staff. Great breakfasts.

The bedroom was fine, quite comfotable and the breakfast was nice- good that there was a vegetarian option.

There was a disco at 8.30 on the Saturday night, which meant it was way too noisy for us to use the bar our restaurant- an unpleasant surprise. The beds were very narrow.

Exellent service fantastic location absolutely no complaints at at I would definitely recomend this hotel to anyone excellent service from the hotel staff, my girlfriend and I were both very impressed

Bistro very romantic in the evening, tastefully decorated. Position of the hotel - beautiful setting

We were not told that we did not have a front door key or indeed that we needed one. We were not told that the hotel would be locked after 11pm. We were out with friends at the neighbouring hotel and came back before midnight to find we were locked out. Knocking (banging) on the front door did not raise anyone. There was no night porter (we did not know). The barman at the other hotel had to call the Victoria as neither me or my husband had a mobile reception to call. The waiter / porter opened the door for us. We were not impressed - now very cold, well over 20 minutes later. It rather ruined a nice evening. Had we been told by the recpeionist then this could have been prevented. She explained in the morning that it was a 2* hotel therfore did not have a night porter. I didn't think the price of the stay reflected a 2* hotel. There was no offer of a discount for our upset. I was also not impressed that the menu offered some extremely lovely local cheeses and one of the cheeses was a blnad plastic cheese, when we asked the waiter (/porter) he confirmed that it was indeed not what it said on the menu - this is not good and dishonest.I Would think twice about staying here again.

The location was good. The bedroom we had was adequate but small and the pillows were atrocious but it was clean and the bathroom was excellent. It was ground floor and thus a security issue if windows were opened but we chose that and then found no air conditioning system!. The staff were reasonably friendly except in the restaurant where it seemed to be my fault that someone had given away our table on New Years Eve and we were consigned to a spare which had to be laid up with a lot of "tutting" and sighing The breakfasts were excellent.The room price for B&B was very fair.

The value for money on New Year's Eve was appalling. They made a charge of £65 per head for a three course meal which was cold, of poor quality and badly served. My main course was inedible and was changed to some bland fish dish which was apparently straight out of a packet. We ate quite late and found some items were simply not available.The options were not in accordance with their description. No wine or other drink was included in a price which I would have expected to pay in a quality London or big City restaurant. The crackers seemed to be the chepest they could find. For example, a plastic paper clip was a gift in one and a miniture plastic frog in another. I was told that the staff did not like party poppers because "they made a mess and were difficult to vacuum up". These issues were raised the following morning with (I believe) a duty manager when I was told that a few others had also complained on a similar basis but no recompense was offered. I received the "Sorry about that" routine. Sadly, the other Hotel in the Village was closed for refurbishmnet and thus there was no competition which allowed the Victoria to do what it liked. They should have told guests exactly what to expect for their money. Disgraceful and unforgiveable profteering in my view.

The room was well appointed and very warm - in spite of the bitterly cold wind. The Craster Kipper at breakfast was also superbly cooked.

The staff were generally disorganised and service of a minimal standard - I appreciate it was between Xmas and New Year, but I am not sure I would go back.

Good facilities, food and very friendly staff