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The Waldorf Hilton
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7.9
Top
Based on
194
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Ian
Young couple
Tenterden,
United Kingdom
June 16, 2009
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Great location for West End theatres. Very comfortable rooms |
9 |
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Andy
Young couple
coventry,
United Kingdom
June 15, 2009
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the staff were exceptional really attentive, the bed was very comfortable and it did have the wow factor the room was not really any better than a good 3* so not really value for money, and there was no bath for my partner. I felt that was a bit shabby for a 5* hotel |
8.5 |
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Keith
Mature couple
Fareham,
United Kingdom
June 2, 2009
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Unfortunatley the room was shabby and tired. The staff were unable to be attentive to the guests as they appeared to be over stretched. The cooked breakfast had been hanging around and was dry and generally unpleasant, non of the above comments should made on a hotel stating 5 stars. Overall experience. Awful... |
4.5 |
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Louise
Mature couple
aberystwyth,
United Kingdom
May 29, 2009
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It was very central to all london attractions,the room was spacious,the bed was very comfortable and the dining staff were very helpful. A confusion over our booking and lack of communication between reception staff.The hotel looked a bit tired in places could do with a lick of paint etc.No free internet anyware in the hotel which really is a must these days. |
6.5 |
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Kelvin
Mature couple
Gorleston,
United Kingdom
May 28, 2009
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Central location, staff helpful and food was very good. Limited bar facilities |
7.5 |
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Robert
Mature couple
Fareham,
United Kingdom
April 22, 2009
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The hotel was what we expected, comfortable, clean, in a word, excellent. The staff were all utterly friendly and polite, and the location perfect for the nearby theatres and Covent Garden. |
9 |
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Nick
Mature couple
Salisbury,
United Kingdom
April 22, 2009
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Location of the Hotel Air Con not working - Room to warm (windows didn't open at all) - TV not working - Charged for items we did not have out of mini bar - Swimming Pool crap, too much chlorine, paint peeling off walls had to wear swimming hats - Room too small for price charging. Hotel dated. |
3.8 |
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Stuart
Mature couple
Sydney,
Australia
April 21, 2009
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Handy to Covent Garden and Leicester Square No recognition that I had stayed there twice in last 2 years |
8 |
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Paul
Mature couple
Chertsey,
United Kingdom
April 21, 2009
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We had a lovely room. It was clean, tastefully decorated, quiet and well appointed. The staff are lovely. Breakfast was amazing with kind, attentive staff. The background music in the restaurant and the whole atmosphere was quiet beautiful. We only got to stay there one night :-( |
10 |
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Jodi
Young couple
Rushmere St Andrew,
United Kingdom
April 20, 2009
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The comfort of the room. The decor in the hotel. Politeness and Efficiency of Staff. The LA Fitness facilities were appalling. The sauna and steam room were cold, the showers in the changing rooms were cold. The changing rooms were very tired and in desparate need of refurbishment. |
8.5 |
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Stephen
Young couple
Gloucester,
United Kingdom
April 17, 2009
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Use of the leisure facilities Initial room - we were changed room but in the new room the iron did not work, cutains were missing, tap fell off in our hand whilst taking a shower, the sound on the TV did not work. Husband ordered his breakfast and half of it was missing, the table at breakfast was missing cups, teaspoons, cutlery, jams, butter etc. they charged us extras on check out that we did not use. |
5.5 |
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Glenn
Young couple
Birmingham,
United Kingdom
April 16, 2009
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the staff made us feel very welcome and the level of service was very high. considering this hotel is classed as 5 star the room layout and quality is pretty poor. in a 5 star hotel you expext a sense of luxury and unfortunately the hotel building did not deliver this, however the staff were certainly 5 star quality. |
7 |
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Kerrie
Young couple
gloucester,
United Kingdom
April 15, 2009
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The staff were excellent, very polite and helpful, excellent location for covent garden and neighbouring areas. Despite having been upgraded the room was very small. I asked for a more modern style room as that is more to our taste, but i found it to be a bit soulless and cheap looking. The hotel corridors looked tired and grubby, even though i think we were in the part that has fairly recently been refurbished. The breakfast was not great, not alot of choice, and the cooked options not very hot. |
6.5 |
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Jacqueline
Mature couple
SIDMOUTH,
United Kingdom
April 10, 2009
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We really enjoyed our stay room was excellent and we believe we had very good value for money. We would not hesitate about booking through your company in the future. |
10 |
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Christopher
With friends
shrewsbury,
United Kingdom
April 8, 2009
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Roome service Room was not available till 9:15pm which is outrageous. Was in a noisey room near aircondtioning system, room was small with shower fan and light not working. |
4.5 |
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Tina
Young couple
enfield,
United Kingdom
April 6, 2009
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The hotel is situated in a great place for covent garden. there are a good selection of places to eat. The hotel staff were very helpful and the room was comfortable. The gym area is well equiped but the swimming pool needs to be updated. |
9.5 |
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Mary
Family with older children
Westlake Village,
United States of America
March 31, 2009
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The staff especially the concierge staff was excellent. Very helpful with a wonderful attitude. Location was great. The room size was very small, The amenities were not always consistent, i.e. water left in room, quality of bathroom facilities, cleaning of the room.. I stayed two weekends in a row with a 5 day break in the middle and had two rooms both weekends.. |
5.5 |
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Susan
Mature couple
malaga,
Spain
March 30, 2009
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the room was lovely as it was our honeymoon we were very pleased |
9.5 |
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Francois
Young couple
Welwwyn Garden City,
United Kingdom
March 26, 2009
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Service was good and staff friendly. Room was smaller than expected and not much to differentiate this hotel from lower priced hotels. I would have had the same experience at a less expensive hotel. |
6.5 |
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Mr
Mature couple
Newcastle Under Lyme Staffs,
United Kingdom
March 23, 2009
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location Floor boards creaking every time you moved within the room. Not really expected from a five star hotel |
5 |
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Kaido
Solo traveller
Tallinn,
Estonia
March 23, 2009
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Only hotel in UK were I find EU plug, very good fitness studio Very small bed |
5.5 |
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Michael
Young couple
Durham,
United Kingdom
March 23, 2009
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location is excellent for theatre land and bars, restaurants etc. Rooms not to the standard of its five star rating |
6.5 |
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John
Mature couple
BATH,
United Kingdom
March 21, 2009
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Ideal location for theatre land and visiting places of interest. Very enjoyable experience |
7.5 |
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Kevin
Mature couple
bIRMINGHAM,
United Kingdom
March 17, 2009
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Asked for a quiet room and was put next to housekeeping who were in and out with slamming doors nearly all day. No bath. A buffet style breakfast seems a little tacky for a grand hotel |
6.5 |
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Debbie
Family with older children
taunton somerset,
United Kingdom
March 16, 2009
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everything as it was a gift for my poorly sister and she was very pleased with it all |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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