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Places of Interest:

Somerset House (0.2 miles) Theatre Royal Drury Lane (0.1 miles) Lyceum Theatre (0.1 miles)
Show map The Waldorf Hilton

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Newest reviews for The Waldorf Hilton

  • Mark
      Ireland
    August 28, 2014

    + Location + Friendly staff + facilities

    - Bar needs a new look

    8.8

  • Darrin
      United Kingdom
    August 26, 2014

    Staff Comfy bed and quality linen Breakfast Room amenities

    Scratchy bathrobe Lack of face cloth No turn down service Mini bar prices

    7.5

  • Chia
      Taiwan
    August 25, 2014

    Convenient to Soho/Covent Garden for food & theatre shows!!

    8.3

  • Anonymous
      United Kingdom
    August 23, 2014

    Very attentive staff. Service excellent. Right in the mix in the west end.

    Size of room small for the money

    9.2

  • David
      United Kingdom
    August 23, 2014

    Location and valet parking, concierge staff particularly helpful

    Small bed

    8.8

  • Abdulfattah
      Saudi Arabia
    August 22, 2014

    All staff are very well trained, hospitable and friendly. They would not hesitate to do every thing in Thier power and go out of their way to make the customer happy and compfortable. My family and I felt at home, and if ever in London again, we will sure stay in the Waldorf Hilton. Thank you very much for a memorable stay !,

    10

  • Michael
      United Kingdom
    August 22, 2014

    Location Room Size Lack of Noise

    Leisure Facilities

    8.3

  • Anonymous
      Ireland
    August 21, 2014

    Staff were very helpful and pleasant.

    6.7

  • Ken
      United Kingdom
    August 20, 2014

    Perfect location for theatre land.

    The hotel is in need of renovation which I believe starts in January . However there is an obvious poor standard of hygiene. Service for breakfast was poor but the food was good.

    6.3

  • Kim
      United Kingdom
    August 18, 2014

    Location

    Tired furnishings, quality/choice of breakfast and the lack of staff during breakfast to help. There were no bowls for cereal and no glasses for juice!

    7.9

  • Liz
      United Kingdom
    August 17, 2014

    Ambiance and bathroom. Some helpful staff

    Chewy chicken scewers, waiting 10 minutes for porridge . Not enough fruit selection at breakfast, slow service

    5.8

  • Heather
      United Kingdom
    August 14, 2014

    the uncomfortable spare bed for the third person. Too small and no support.

    7.5

  • Elizabeth
      United Kingdom
    August 14, 2014

    The location to Somerset house and the city of Westminster

    Poor quality good for an overly expensive price My spoon in the breakfast table had been used by someone else before we were seated Too little staff for the number of guests Pool and hotel room needed refurbishing

    5.4

  • Colin
      United Kingdom
    August 14, 2014

    Step out the hotel into Central London, great facilities and friendly staff

    Nothing

    9.6

  • Lynn
      New Zealand
    August 12, 2014

    Liked the location to all the Westend theaters and Covent Garden. Enjoyed the Bar area and free bar snacks.

    The room was very outdated and required a renovation, especially for the price.

    7.5

  • Lloyd
      United Kingdom
    August 11, 2014

    Good black out curtains, really good shower decent bed, great location

    size of the room value for money

    7.1

  • Erica
      United Kingdom
    August 10, 2014

    Excellent location, very clean, very efficient staff.

    Nothing

    8.8

  • Carolyn
      United States of America
    August 10, 2014

    The location

    Room was to small and the bed was to hard

    5.4

  • Vanessa
      United Kingdom
    August 9, 2014

    Bed was very comfortable. Decor nice. Warm friendly atmosphere.

    Would have liked more tea and milk in the room which is no big deal

    8.3

  • Peter
      United Kingdom
    August 7, 2014

    Friendly staff

    Rooms were not ready until 4pm (though we were given a complimentary drink). Request for one room with disabled access not honoured. Disabled guest moved to a 'better' room, which still required going up stairs and was impossible to access with disability walker as it was so small. Other disabled guests were seen to being helped out of their wheelchairs to negotiate stairs. The hotel decor is now tired and unwelcoming.

    5.4

  • Judith
      United Kingdom
    August 7, 2014

    location to rest of sights door man ted was very helpful concierge were very helpful and housekeeping were very honest and handed in my sat nav which i had left in my room by mistake

    access to the pool my children were told to come back as memebers were to be give preference when this was sorted by reception who were very nice the la fitness club again sent my 13 year old daughter away and told her to come back at 7.30 pm when we were out dining this was very poor for a 5 star hotel

    9.2

  • Paul
      Australia
    August 6, 2014

    Great location, refurbished room

    Room too hot even with controls down at the lowest level

    7.5

  • Richard
      United Kingdom
    August 4, 2014

    Lovely bathroom with excellent fittings and towels.

    10

  • Stephen
      United Kingdom
    August 3, 2014

    The room was perfect for us, very spacious, comfortable and above all clean. The location couldn't have been better for shopping, night life and restaurants. We had a very enjoyable stay.

    Staff were pretty sparse and could have been a little friendlier/happier when available. £15/day for wireless access is extremely expensive in this day and age. All in all, slightly over priced for what was on offer, but room and location were 1st class.

    7.9

  • David
      United Kingdom
    August 3, 2014

    The staff - the location - the décor - the spicy nuts in the bar - the breakfast - the dinner.

    We opted for the pre-theatre dinner - lovely food etc but: 1. Despite having asked what time to book dinner and arriving promptly we had to rush staff to get our desert out which entailed lots of craning of necks to attract attention. Ended up wolfing down desert while paying with the card reader. A bit of a unnecessary stress when paying £100 for dinner. 2. The menu at both Breakfast and Dinner were over complicated, did not consistently list prices and became increasingly complex when the "deals" were explained to us by the waiting staff. K-I-S-S!!!! 3. The £29 two course deal did not include vegetables.

    9.6

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