Legacy White Hart Hotel  

Friendly staff, good location, good rates, historic character

Hotel is tired and in need of renovation

location and it is a nice relaxing hotel

it could do with a make over its a bit out of date and in need of a refurb

The four poster bed was very comfortable.

The decor was shabby/ The staff were very unfriendly, the receptionist on arrival was verging on rude, night porter didnt answer the door for ages/breakfast staff ignored us. Check out receptionist was lovely-Spanish guy. Annoyed that I paid £20 more for my room than my friends. No biscuits on the tea tray.

The staff were relaxed but friendly; the room a good size

Iwas disappointed that the bathroom needed up-dating eg the shower was had no spray head so a gentle flow rather than a spray; also I could only gete 4 channels on the tv ;all with bad reception

This was the most affordable hotel in the area with spa facilaties

The interior design is rather 80`s and not very luxurious.

the room was cold with only very thin blankets

The spa arrangements where fine. The hotel in general is in desperate need of a make over. The towels both in the spa and the room are frayed and need replacing. As does most of the other soft furnishing.

Spacious room, parking available, friendly staff.

TV facility in room very poor - tiny TV with hardly any reception and very few channels - no great for a lone visitor. Bar prices very high. Chaotic breakfast service.

The staff were consistently helpful. When our TV malfunctioned we were able to watch another immediately (to catch the last episode of a series). The swimming pool etc is a real plus. Having good car parking is helpful. The annexe was quiet - easy access and good for sleeping The inclusive breakfast was fine.

The lunch/dinner menues are a bit like pub food (scampi etc) and need updating and modernising

Nice period detail and great location. Swimming Pool and facilities were a nice bonus.

Very unhappy to be told on arrival the bar would be open as long as we would have need of it, just to ask the porter. On returning to the hotel we found this was not the case and were rudely told it was closed by the very grumpy night porter.

The staff and breakfasts were good.

The room needs lots of tlc the bed was the most uncomfortable we have ever slept in. The shower was badly positioned especially for people over average height. The tv was only able to show 4 channels.

Being put on the third floor. I am recovering from a chest complaint and so did not wish carry my heavy bag up the stairs. It felt like it was a lot of trouble and I had to wait 20 mins before a chef brought it to the room. I carried it down myself when I left as I hadn't the nerve to call for assistance at 7.15 a.m. It is a lovely old tudor building so I appreciate they can't have a lift but I do think they should offer a better portering service. Bed was very hard. Room stank of smoke from the open fires in the bars. Wifi only available in lounge not the rooms. Breakfast doesn't open until 7.30, though they did rather grudging let me take a couple of croissants from the buffet. The receptionist who checked me out was quick and pleasant but did not ask me how my stay had been. (Perhaps wisely!) It felt like everything was just too much trouble at this hotel.