When we arrived no-one on reception and no-one around to ask.
The lady was fine but overall the staff need to wise up & gain customer service skills.
Having been in the hospitality trade for over 20 years, I can honestly say this really lets the whole place down, only interested in taking money but not good value overall.
The bar prices are horrendously hiked up and the little foreign guy behind bar was very arrogant & sullen towards customers.
We had dinner on the sunday only as went into town on the Saturday where food was higher standard & much cheaper!
The food at dinner was over priced and not hot, although we ordered ours at the bar, they not only forgot our order but then asked 3 times for it again! We had ordered just before another couple who we were having dinner with & they were called before us & their meals were cold, but the lamb shank my friend got was huge whereas mine was tiny in comparison, when paying £16 for it, as an ex chef, the portion of veg was minimal and the rosemary & redcurrant gravy was just minted , couldn't taste any rosemary or redcurrant in it.
On checkout we discovered we had been charged for these meals even though we paid at the time at the bar, this was removed though by Nicola who was apologetic.
Breakfast hit & miss, Saturday food was cold, Sunday it was hot! Fruit bowl hardly any in it and no yoghurts on offer. Hot buffet was good for selection choices.
Wifi, £4 charge, only got connected once, rest of time gave up!
No shower in room which is a nuisance as it's more convenient.
No sugar in room when cleaned, kept having to go ask for it, not good service.
The location is great, lots of good walks in the area and plenty to do.
Town of Kirby Lonsdale is fab, lovely quaint place very friendly locals.
Hotel is in a good location and the lady think she was called Nicola, seemed to do everything, she was very pleasant & accommodating.
Leisure centre was excellent all round.