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Newest reviews for The Willow Guest House

  • Elizabeth
      United Kingdom
    14 September 2014

    Pleasant, simple, clean room, comfortable bed, generous storage space; shower room/wc very small but functional and very clean. Hot water REALLY hot. Lack of fuss or bureaucracy on check-in and check-out. I chose to stay in bed longer rather than have breakfast (included in my price) so can't comment, but it smelled good.

    Very steep steps up to the front door. The faintly ironical attitude of the gentleman at reception: while not unwelcoming, I found his manner disconcerting, and I overheard him confusing a foreign family who were trying to ask what breakfast consisted of, by telling them "Food". Funny if you speak the language well; potentially off-putting if you don't.

    7.5

  • Anonymous
      United Kingdom
    9 September 2014

    Really good quality-price ratio! Good location.

    7.5

  • Alisdair
      United Kingdom
    3 September 2014

    Location, friendly staff, good service for breakfast

    noise from outside could do with better windows.

    5.8

  • Graham
      New Zealand
    3 September 2014

    Location, staff dropped everything to help.

    Bed very hard

    7.5

  • Simon
      United Kingdom
    2 September 2014

    great location and surprisingly quiet at night. Helpful staff

    terrible porridge (in Scotland !!!) and no brown or wholemeal bread on offer. Also room smelt of smoke a bit

    6.3

  • Iain
      United Kingdom
    2 September 2014

    customer service - late for breakfast, but I still got some. Excellent quality too

    Location means walking up short hills to get to the venue

    7.5

  • Anonymous
      U.S.A.
    1 September 2014

    The liveliness and good humor of the kitchen staff, the location on Garnet Hill is central, convenient, and a block away from the Art School, the television in the room. If you are looking for a modern immaculate hotel, this guest house is not for you. But if you want to see an old aspect of Glasgow, the architecture, the people, the run-down city center, you might like the Willow Guest House. The management staff was kind, helpful, and friendly.

    The cleaning staff needs to completely retrained or replaced. The same garbage on the front steps for nine days straight, dirty clothes and food under the bed, food scraps in the desk drawer, black mold and hair in the bathroom, old dirty carpets, dirt and dust all over the common areas. One computer in the lobby set up for guests would be helpful. The TV in my room needed repair. Smoking is still allowed in the rooms, so it adds a dingy aspect to the place. Despite all of this, the room was warm and dry and I enjoyed my stay at the Willow Guest House!

    7.5

  • Anonymous
      United Kingdom
    31 August 2014

    The location was good for nights out as it was a 1 minute walk to the main strip of bars. There were plenty of take aways on hand. Did allow us to have a late checkout but was very expensive.

    The shower didnt work. The room was freezing and didn't have any heating. The wardrobe stank of sick and we couldn't access the wifi. staff were mixed one was rude the other happy to help but didn't seem to know much or be able to help.

    4.6

  • Anonymous
      United Kingdom
    26 August 2014

    I thought the location was good

    I didn't think the staff were very friendly, quite abrupt, I was laughed at when I asked if there was a lift, not pleasant at all.

    5.4

  • Bryan
      New Zealand
    24 August 2014

    Friendly place and good position with shops and bars etc just a few minutes away.

    Wifi didnt work so it was very frustrating

    7.9

  • Anonymous
      United Kingdom
    19 August 2014

    The outside of the building looks nice and hides the horrors inside

    This hotel is awful inside, it has not been updated for centuries and everything is old and tatty. The lampshades are half falling off and it was like something out of faulty towers. The shower was one of those occasions when you feel dirtier after showering then you do before. I would not recommend this hotel to anyone considering a nice get away! The mattress is like sleeping on plywood!

    3.3

  • Elizabeth
      United Kingdom
    19 August 2014

    Central location for shops, transport and Museums etc.

    No lift, you need to be reasonably fit as steps up to hotel.

    7.9

  • Sheila
      United Kingdom
    19 August 2014

    mostly comfortable and convenient

    noise at night. I was in room 33 and there was a great deal of banging outside my door from 10pm onwards. difficult to get to sleep.

    6.7

  • Anonymous
      United Kingdom
    18 August 2014

    Only stayed one night

    The filthy room

    2.9

  • Terry
      United Kingdom
    17 August 2014

    The location was good, but having no door lock l was unable to make use of it. The bed was comfortable.

    The receptionist was more interested in watching the football on his tablet, l had to request a tax receipt. The key to the room was of no use as the lock did not work! Therefore unable to leave the room with valuables inside. The TV remote was not available. The WiFi was not very good in my room on that evening, the morning it improved. But bbc1 was OK. I decided not to try the breakfast as the whole experience had not been good. For £120 l expect more. Having booked on the day, last minute.

    5

  • Leslie
      United Arab Emirates
    17 August 2014

    Quiet but central street. Cheerful staff serving hearty breakfast.

    Having to carry bags up lots of steep steps:19 from pavement to front door and more inside. Tech problems with both shower and wifi.

    6.7

  • Ian
      United Kingdom
    14 August 2014

    the staff friendliness, the shower and the hot running water which didnt take hours to come thro , this is to be expected I know but by the time I got in my room and looked around at the old furnishings this was a pleasant surprise

    the quilt on the bed looked dirty, the room was dark and at the back of the hotel, I had to go up 2 flights,thro a door, across a landing down a flight , thro a door, round a corridor to get to my dark dirty smelly room. Someone had smoked in there, the sash window was either down or you had to hold it up or jam something under it for ventilation.

    5

  • Anonymous
      United Kingdom
    12 August 2014

    close to charing cross station, shops and restaurants.

    lots lots of stairs, unhelpful and rude staff she did not help me to find the hotel, Breakfast is 1 hour only, they serve breakfast from kitchen to your table which is good, BUT one of the staff talking in a very loud voice, bec of their behavior you don't feel comfortable to ask for other items. Not relaxing atmosphere at all. the room was dusty especially in the chairs (no body clean it for ages). Noisy bed. weak wifi signal Very Expensive for what you get.

    4.2

  • Anastasia
      Russia
    11 August 2014

    Relatively well located, about 20 minutes on foot from the city center, train and bus stations.

    If you come by train/bus you are to walk about 20 minutes uphill, or to be acquainted with the local buses. WiFi is not functioning.

    5.8

  • Sam
      United Kingdom
    7 August 2014

    *Excellent location - just a few minutes from Sauchiehall St. and the Glasgow School of Art *Genuine friendliness and Glaswegian hospitality from all staff and proprietors - I stayed for 12 nights and felt very at home. Staff don't stand on ceremony or spend their whole time trying to please, which I found really refreshing, but were interesting to talk to and gave me some good recommendations for places to visit which weren't in the guide book *Security - someone available in reception 24 hours a day *Old building with lots of character - three town houses knocked through, with wide main staircases lit by large skylights above *Quite spacious room with larger than usual flat-screen TV and comfortable double bed, even though I'd paid for a single *No frills, which is what you'd expect from the two-star rating, but all the basics were well catered for *plenty of plug sockets for recharging phone, cameras etc.

    *Wi-fi didn't work in my room, but there was a quiet shared area on the ground floor where it worked well. *Might not be suitable for anyone with mobility issues due to steep front steps and nearby hills

    9.2

  • Martyn
      United Kingdom
    5 August 2014

    Totally overpriced!

    3.3

  • Janet
      Canada
    5 August 2014

    Friendly and helpful staff, good location, nice breakfast.

    5.8

  • Anonymous
      United Kingdom
    5 August 2014

    the location is great, right in the city centre

    outdated decor, poor facilites, Wifi didnt work all week even though it was reported in the first hour (guy on reception didn't seem to care in the slightest) 1 iron and board for a 40+ room hotel, water still in the kettle from the previous guest, magazines and shopping bags in the cupboards, hairs on the bathroom floor from previous guest, bathroom not cleaned daily, hairs after shaving still there after the cleaners had been in. bed springs were all broken. single room was smallest i have ever stayed in. curtains were torn and thick layer of dust on the light fitting.

    4.2

  • John
      Australia
    4 August 2014

    Location ok within Glasgow on busy period.(commonwealth Games etc.,) Breakfast good staff within kitchen good.

    Room average for guest house. Not clean -found food and other old dirty items under bed and in bathroom. For the four days there still same - so not much done. Wifi unable to be connected. Price too much for the service provided. No hot water in bathroom sink - used shower hose to fill sink. list goes on......not recommend. As I travel to Glasgow regular will not stay or recommrnd this place.

    4

  • James
      United Kingdom
    3 August 2014

    Good breakfast, comfortable room.

    No plug in the bathroom sink.

    6.3

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