Albany Ballantrae

The staff at this hotel were outstanding!!! They were only to happy to help with any requests i had. I'd read after booking that the rooms were dark, and after staying there- yes, the rooms are a little darker than normal, but it's the stylish decor and colour scheme's. I was impressed about everything during my stay, i would definately stay here again.

close to center and main shopping areas

the room was too dark, little light even during the day

great staff and great location, (next to city centre) .We appreciate also the hotel atmosfera.

Decor and cleanliness of the rooms. Also got upgraded due to a previous reservation not being cancelled through another company.

The staff service, and the food was superb. The location is great for sightseeing and shopping, very central.

I was not very impressed with my room, the wall, above the bed, presented a white patch trying to mend damaged wall paper. This should be taken on account in the future, as it does not befit a 4 star hotel. Perhaps the beds shouldn't have a black cover as it adds too much darkness to the room.

Excellent location. Nice staff and good breakfast.

Did not like the black decor in the room and our carpet really needed a shampoo

It was convenient for the city center. Very good value perfect for a short weekend break.

Room was up 2 long flight of stairs not that easy.

I was made very welcome in this charming Georgian style boutique hotel

The bar was at the cellar restaurant, which is not very inviting if you want to grab a drink only.

friendly, helpful staff, hotel decor beautiful, quiet situation. Spacious room with loads of storage space. Very efficient service in restaurant.

Room was a bit dark, but this is in keeping with the period style of the hotel.

Staff was very friendly from the start. Location is good, easy walk to the centre and the street was quiet.

Our room was a bit too dark (dark walls, dark floors, dark furniture etc) with inadequate lights. The lock on the door was old and loose.

Not very much to be honest, for a four star hotel, it was really disappointing. The introductory passage boasts a luxury bathroom.. It was extremely tiny and dirty.

The room was dirty and dusty. I was able to write dust on a number of surfaces on the day I arrived, thinking the cleaners would see it when they were in, sadly the dust was still there when I left. Our room was on the top floor and there was no lift so we had 48 steps up to the room which was very taxing for my elderly mother.

Breakfast

Staff and service was excellent, breakfast very good. Ten minute walk to the Royal Mile, train station and Edinburgh Castle

Very dark room in black, brown and purple with dim lighting; hard to read. They did say they are going to update the lighting also bedspread was stained.