Albany Ballantrae Hotel  

I found the staff to be friendly and helpful.

I found my room was in need of a "makeover". Paint chipping off, dark finishings which made the room depressing. There could have been a bench to place one's suitcase. The linen was tatty and needed replacing. Pillows in need of replacing.

Friendly and helpful staff.

Better maps to help nonlocals find their way .... this would be appreciated.

There was a warm.friendly and efficient reception. I will look forward to staying with you again

Good level and quality of staffing and in a location which was quiet but with good local bars, and easily walkable to city centre. Good to have Car Park in Edinburgh, and even extra £12 is a good deal for 24hr parking. Fridge with complimentary Kit Kats & Pringles etc a nice touch,

We got the Honeymoon Suite on a budget deal and wouldn't have wanted it to be my actual honeymoon suite, or pay full price. Decor was somewhat shabby and the even at 5'8" I had to duck to get under the shower, which promised a lot with a nice big head, but delivered little more than a trickle, like someone shaking out an umbrella above you. The TV was tiny and situated quite a way from the bed. Also Booking/com said breakfast inluded but should have said you have to pay extra for cooked breakfast. Not a deal for us but would be for many.

Breakfast was really good and room was nice.

Safety box in the room was broken and was promised to be fixed but never did.

Excellant breakfast in very clean and modern environment

Room was a little frayed round the edges so to speak

Location. Conveniently located for Princess Street and Theatre.

Room 203 is obviously used for one nighters. It is next to entrance on ground floor and is noisey when other residents arrive back in the evening. The Bathroom/shower room is the worst we have come across - so small we decided not shower - with no working extractor and no window.

The hotel was very handy for Edinburgh Playhouse, and indeed Edinburgh in General. The room was spacious and very clean. There were no queues to check in/ out despite the hotel being fully booked.

We had no water first thing in the morning, apparantly due to a trip switch issue following a power cut overnight. Not really the hotel's fault

The friendly staff that could not do enough to make sure we had an enjoyable stay. The catering manager Mark who provided us with a fantastic sunday lunch complete with cadburys cream eggs (as it was easter.) Also the rooms and the hotel as a whole was lovely, a boutique hotel that was very classy yet warm and friendly, great value for money and an excellent location. We were a mixed age hen party but the hotel would be ideal for a romantic get away or a shopping trip. Somthing fgor everyone!! I would definatly go there again!

The room was large and comfortable, well equipped.

The decor is a little gloomy, although it did not bother me at all for a fleeting business stay. At breakfast the service was minimal and my tea was cold.

Good location and very helpful staff.

Noisy extractor fan in the toilet/shower room - could also hear fan in an adjacent room.

The room itself was very nice, hotel in a good spot near to the city centre

The so called bathroom was shocking- no bigger than a cupboard- the basin didn't drain, the wc was slow to refill after flushing, the shower tray floods and all of the fixtures like soap dishes etc were either missing or broke. We came back on Sunday evening to visit the bar about 8pm- it was shut. The breakfast on the 2nd morning was a earlier made one simply popped under the grill and reheated and the hams, cheeses and pastries I am certain were the day befores. The sign outside says Boutique - it is certainly not - we were also charged £12 per day parking on top of the £270 for the weekend just because the rugby was on. I feel very ripped off and would never stay here again.

The Irish Staff at reception were very friendly and helfpul. The room was very warm in spite of very cold temperatures outside. The decor was slightly quirky and had a boutique sense of style. Complimentary copy of The Scotsman was good. Most city hotels in Edinburgh seemed to be charging very high parking fees of 16-17 pounds. This one seemed more reasonable with a 12pound charge per 24 hours.