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20 Sadler St, Wells, BA5 2SE, United Kingdom – Show map
Excellent location – rated 9.4/10! (score from 141 reviews)
Rated by guests after their stay at The Ancient Gatehouse.
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24 properties in Wells
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141 verified reviews
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The Ancient Gatehouse's staff speaks: Italian, Spanish, English
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Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not possible) and charges may apply.
Room Service, Packed Lunches, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying, Honeymoon Suite
Safe, Non-smoking Rooms, Heating, All Spaces Non-Smoking (public and private)
Italian, Spanish, English
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years are charged GBP 5 per person per night in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 141 reviews
Value for money
Show reviews from:
This former 15th-century coaching inn offers en suite accommodation, free Wi-Fi and free parking on site.
Score from 393 reviews Very good
Crossways is a traditional Somerset Inn at the foot of the Mendip Hills.There are spectacular views of the surrounding Somerset countryside towards the renowned Glastonbury Tor.
Score from 392 reviews Very good
This restored 15th century coaching inn is situated in the heart of the small medieval city of Wells, by the cathedral green, just yards from the ancient marketplace.
Score from 193 reviews Good
This hotel is next to Wookey Hole Caves, 2 miles from the medieval town of Wells. It offers modern rooms with free Wi-Fi, a restaurant and free parking.
Score from 885 reviews Very good
Locality to town.
Everything as a frequent traveler this was my worst experience todate.
This hotel has a lot of character and I particularly enjoyed the tiny spiral staircase up to our room. Also recommend the Cathedral view rooms. Bed was very comfy and location great.
Nothing really.. quite expensive but then everywhere in Wells is expensive.
Beautiful view to Wells Cathedral; being woken up by church bells; quaint room full of beams; canopied, comfortable bed; decent shower; helpful, courteous staff; nice restaurant downstairs; good breakfast in hotel over the road; farmers' market round the corner... and all at a very fair price.
The hotel is situation a few minutes walk away from the high street, Cathedral and Bishop's Palace. The room was tastefully furnished with enough storage space, compliemtary water and toiletries. Good choice of vegetarian option at breakfast- at The White Hart opposite the Ancient Gatehouse. Character of the building- retained original beams, although the steep, narrow steps would not be good for those with mobility issues.
My room- number 5 overlooked the street and the noise of people and traffic could be heard loud and clear at night, despite the window being shut. Checkout was at the White Hart which I did not know about until I asked. If checking out, early as I did on a Saturday, probably best to do this when you go for breakfast.
Location and the staff. The room was comfortable.
The location couldn't have been better. Right on the Cathedral Green. Our friends' room had a view of the Cathedral. We were able to park in the sister hotel's yard which was very convenient.
Our room was accessed up some very narrow steep stairs. The owners seem to be obsessed with low energy lighting. Our room was really gloomy. Impossible to read there and the lounge was no better. Cooked breakfast was lukewarm and the coffee very weak and not hot. Inexcusable given the low numbers of guests that weekend.
Quirky building, very historic, close to town centre and cathedral.
No parking - had to use Waitrose or other public parking which was expensive and difficult to access via one way system. Steep spiral staircase to Room 8. Creaky floor disturbing those below. Very poor sound quality on TV. Noisy macerator in WC. Very small shower cubicle. Too hot at night - had to open window and rain came in. Crossing road to sister hotel for breakfast.
Room very hot tho' radiator turned off, duvet very thick though not big enough for bed. Heavy metal music from club or pub over the road - they did turn it down later on, but still going at 1.30 a.m. Worst night's sleep in ages. Shower cubicle the smallest possible. Have to go across end of restaurant to enter or leave. Heavy smell of food the next day. Had to cross the road to sister hotel for breakfast, in the rain.
This is a lovely hotel in a wonderful, historic building, with a lovely view of the West end of the Cathedral. The staff are excellent, attentive, smart and well mannered. The food in the restaurant is excellent; a good selection of food and wine, and at a very fair price.
Breakfast across the road is disappointing. I think you're missing a good opportunity to present a good quality continental breakfast with italian produce. The bedroom was curiously decorated, and while the surface was clean, there is much more room for improvement.
stunning uninterrupted view across the Green to the west side of the cathedral. Welcoming and helpful staff. Breakfast very good and plenty.
Nothing to dislike. Except the pillows which we found hot and hard. Cricked necks by morning. We should have learnt by now to always take our own!
Lack of any definitive information about allowable times of parking on adjacent Cathedral Green area.
The staff were very friendly and helpful. The room had terrific views across the green to the Cathedral. The bed was comfortable. The hotel was well placed. It was very good value for money inc the evening meal and a bottle of prossecco.
Car parking was limited. The shower was basic. Breakfast was in a hotel across the road, although it was a lovely breakfast.
Fantastic location Owners(brothers) could not do enough Room was stunning Pink 4 poster bed, clean and fresh and lovely decorated Breakfast was lovely in the sister hotel, All staff throughout stay were more than helpful and very very friendly
Stay wasnt long enough but will be back!!!!
A cosy room with a lovely view of Wells cathedral.
Breakfast in sister hotel was average.
Location, staff-very nice and helpful
No English beer Sadler Street difficult to find Traffic noise
Location Professionalism of staff Quality of room Food within their own restaurant Able to sit outside with full view of the green
Breakfasts did not live up to the standard expected. Car parking a major issue
The location, and the restaurant in the hotel.
We asked for a twin room, and were housed in the attic, up three flights of steep stairs. As we are over70, this proved difficult. The facilities were OK, but there was a light bulb missing. We shouldn't have had to ask for this.
Best Location in Wells- Friendly staff - Room was clean but coud do with a bit of updating,would stay again because of the location
This is a very old building, so you have to put up with the odd stairs but not suitable for anyone with mobility problems, décor in rooms, is a bit tired , it is a shame it could be so much more
location, good food ,friendly helpful staff, staying at this hotel is an experience to be enjoyed, which we certainly did.
A bit noisy on the road side of the hotel. Parking information could be better.
Great welcoming, lead straight to our rooms, nice firm mattress. All clean, nice little onsuite with shower and lovely view of Wells Cathedral. Stayed for two nights in room 9, up stone spiral steps, no noise, antique feeling and loved it. The Italian resturant downstairs very good, had a lovely smoked salmon pasta dish, my daughter and my friends had pizzas which they all enjoyed. Breakfast in The White Hart over the narrow road very nice. I would definately stay again.
Lack of parking unfortunately.
Location, with view across the Close to the beautiful cathedral.
In an old coaching inn, I did not expect a lift but (a pensioner) I did not expect to be taken to a bedroom in the rafters accessed by a narrow, worn, circular stone staircase with no real handrail. The room needs refurbishing and behind the loo is a pump of some sort which breaks into loud banging noise at intervals (including 2am). Breakfast is to be found across the road at a 'sister' hotel (not mentioned on the website) and there should be a suggestion on the site that those with mobility issues should check first before booking. Incidentally when I left the hotel at 8.40am the Reception desk was shuttered and no staff visible.
Could have installed power showers when refurbishing. Room very hot
Great view of cathedral !
Friendly welcome and given all the information we could need for our stay. Room with 4 poster bed was beautifully decorated, spotlessly clean and very comfortable. The Itallian meal in the restaurant was delicious and beautifully presented. The waiters were attentive, charming and delightful. Breakfast in the sister hotel was lovely and again the staff were friendly and helpful. This is a wonderful family run hotel which we have been visiting since the late 1970s - it has kept up-to-date and is a great if you want history, comfort, style and personal attention.
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