The Angel Hotel  

All staff were very friendly and helpfull. The location is central to shops,bars and leisure facilities. Hotel well presented.

Room and bed ok and nice size TV Lots of hot water for bath

Carpet badly worn in room. In fact threadbare Price of a glass of wine extortionate

Extremely friendly reception staff. Wonderfully sized room with view of Cardiff castle. Room was on a slant however added to the quirkiness of it all. Great location and overall a lovely stay. The dining area and breakfast was beautiful however found the staff less attentive as would have expected. Will definitely be staying again in the future. Thank you for a fabulous stay

public areas and central locaion

room very poor peeling ceilings mould in bathroom uneven floor threadbare carpets grubby chairs in dining room. have sent letter of complaint to Puma Hotels.

it very nice hotel and the prices in the hotel bar where very good did not rip you off

The hotel lifts need up grading as they are very slow you can walk up three flight of stair in the time the lifts get to you

central position. clean. friendly staff. car parking.

ceiling window in room 312 when raining sounded like cats dancing on roof. guttering i think broken outside and had tapping noise all night with rain. if i got 3 hours sleep that was about it. needed to be up at 6 for breakfast, not started to 8, as i was participating in a 100 mile charity cycle ride and had to be at start for 7 am. no alternative offered for breakfast. altogether not a great experience for me.

Liked that the staff changed our room when we told them that the carpet was all worn and there was no wifi in our room. Then moved to a much better room, thank you

Carpet was all worn in our room, 232... not a very good first impression on the room after it being so nice everywhere else. When we were moved to a new room 204 we found dirty clothing of a previous guest.

The staff were welcoming, friendly and helpful; the entrance is imposing

Ridiculous padded leather headrolls on bed headboards - at a height that no average human could reach and if they could their backs would have been unsupported - that made sitting up in bed impossible: please try them. Bar unable to provide crushed ice and blasting out very loudly at 9.00am. Cracked glass in rather dirty windows that would only open a few inches. net curtains grubby and couldn't be drawn open; cheap, thin toilet paper.

ideal location for a city trip...breakfast was good.staff were friendly

rooms were a little small and could do with a makeover

Courteous friendly staff & excellent breakfast. Comfortable room

I had booked room on line to include B&B for £72. Receptionist told me when I arrived the rate was for room only. After producing copy of my E.Mail confirmation(which I had luckily brought with me) he agreed I was correct & apologised. I feel either the hotel's E.Mailbooking is not working 100% or the receptionist was at fault, & should have known what terms I had accepted on line !!

Clean beds clean bathroom but very threadbare carpet in room.good parking facilities

Booking of. Breakfast was not passed on to hotel embarrassing Change carpet in bedroom

Pleasant staff and comfortable surroundings.

No fridge in room.

Nice and friendly service,very very helpfull.

Paying for the use of the car park as I was a paying guest.Also hotelier told us we were only overnight and not breakfast as stated on your website. We found this very embarrassing.

position of hotel,food and all facilities.

happy friendly staff

Comfortable room. Nice view. Convenient location

No hotel information guide in the room.

Was in Cardiff for varsity match suited our needs perfectly. would definitely stay again. Staff were very friendly and we had good service. Thank you.

Nothing we didn't like.

The staff were very helpful kind and approachable. Really lovely breakfast and they catered for Gluten free diet.

Decoration in the rooms was tired, however thhis was reflected in the price.

room facilites were excellent including the giant bed and pleasent to see a bath and shower in the ensuite ,staff were very helpful,excellent varied choice of breakfast items eg. cereals,fruit,toast and choice of jams, marmalades,lemon curd,and fried items. very enjoyable stay.

Relaxed friendly atmosphere. The location was perfect for exploring the city or going to any of the sports venues. The bedrooms and bathrooms were spotless and restaurant service good.

A blind was needed in the bathroom of my room 323.

The staff were really helpful and polite. The room was spacious and bed/bedding was comfortable and cosy.

Breakfast room was in need of some attention, there was a heavy layer of dust under chairs and tables. Fabric on chairs really needed to be cleaned, looking old, dirty and worn out. Did not think it was very hygienic for staff to be moving cutlery from table to table.

Location. The television in the room.

Shabby/dirty/tired. Poor room size. Poor room facilities. Breakfast disinctly average.

Staff were very friendly Lovely building Proximity to town

Smells along the corridor Windows are outdated Carpets well worn Room very cramped

The waiter in the bar was really helpful and of good service to us.

The food is up there in the top three worst meals I have ever had in a hotel, this I can say as I have traveled 72 different courtries and stayed in 100s of hotels. The manager in morning was a bit aggressive.

Excellent breakfast. Staff most helpful and polite

Bit outdated decor. Needs thorough refurb.