Antelope  

Location - perfect for access to quayside and harbour activities

Food service for evening meals was extremely slow. Food was fine when it arrived, but over an hour's wait from order till food arrived on the table is unacceptable. Not a one off event as we gave them the benefit of the doubt the night, but we dined there again on the third night - big mistake !

As an ex resident of Poole, when I re-visit, I have always stayed at the Antelope Hotel and will continue to do so because it is central to my needs.

Nothing to dislike. The only comment I would like to make is at breakfast, we did have to wait quite a long time to get a plate for cereal.

The staff are extremely pleasant and hardworking. The location of the hotel is ideal for anyone wanting to visit the Quay and its environs.

This was our second time to stay at the Antelope. We had travelled over from Ireland via Holyhead and were exhausted by the time we arrived. All we both wanted was to have a meal, a couple of drinks and go to bed. To our dismay our room was directly above the bar and there was a live band on the first night and other entertainment on subsequent nights. I know it finished at 11pm, but I was shattered and needed to sleep. In future I will ask for a room in the other part of the hotel, even if they are much smaller. We also felt the general standard in the diningroom had disimproved. I ordered battered cod, chips and tartare sauce. When the meal arrived there was no tartare sauce. When I asked for it I was told there had been a "run" on it. A request for mayonnaise never materialised. My fish was dry and bony, which was a pity, because last year it was fabulous.

Good clean rooms, with excellent service at a level expected with the 3 star rating. Breakfasts were good and the staff coped well with the extra holiday weekend crowd. In the day before the holiday they were excellent rather than just 'good'. Comfortable bed, large bathroom. As good as the service we have experienced in international 4&5 star hotels. Noisy pub at the front with great entertainment, live bands Thursday, poor disco on the Friday. Staff helpful. Would recommend this place to friends.

No complaints.

Lisa (Receptionist) was very helpful

Hotel was being renovated, at despite ringing them 2 days before our visit, they didn’t tell us. Empty cement bag found in our room and lots of dust from the renovations. Builders had been in our room to plug in a transformer when we were out. Bathroom needs a lot of work (room 2) mildew in tile grout and the waste pipe from the bath needs unblocking. Housekeeping appeared to have made the bed and changed the towels, had to ring reception for toilet role! Breakfast was cold and unappetising.

Fairly clean but tired hotel. Comfortable beds, decent food.

Room was tired and small. Wedding reception disco was outrageously loud till 11.30. Impossible to get to sleep.

It was very noisy

Hot Shower and Comfortable Bed Location

No staff at reception to check in, but had a card with numbers to call instead - however, didn't answer them.

great location for quayside and shops reasonbly priced drinks in hotel staff were friendly and breakfasts were freshly cooked to order plenty choice for food and wedding reception we went for was in the smugglers bar a very comfortable venue rooms were clean and tidy and hairdryer and iron were provided which is not mentioned on the website the room was warm and bathroom was a decent size with a good shower and shaving facilities on the whole a good stay for the weekend i would reccomend this hotel for a couple or a family

we had one incident of the central heating system playing up which was the radiator piping shaking but it was only a few seconds but otherwise cant fault our stay

Very welcoming staff if a bit random at times! It has a very informal atmosphere, excellent choice of cooked breakfast options and a spacious dining area. Pub food comes highly recommended even though we didn't actually eat there. Quite family oriented and popular with locals! If you're not a sports fan, perhaps best to go elsewhere as two screens showing football on a Saturday afternoon brings in a slightly rowdier crowd!!

Reception desk not always manned hence reference to "random" remark above. Female staff a tad sullen but young chap with glasses who appeared to be on duty at all times in all parts of the hotel very customer service oriented. Lighting in room poor, very low wattage. Room basic and shower head in bathroom not adequately secured making it difficult to use.

The location is good, the staff were nice.

My room My breakfasts The television in my room The general conditions of the hotel The price was too expensive for the type of accomodation

Easy walking distance to the quay front and the local restaurants

Fairly basic rooms - would like better toiletries