The Astor Hotel  

Jake was on duty when we arrived; his unfailing, appropriate, sense of humour was "just what the Dr. ordered", as we were to attend a family funeral, next day.To discover the book regarding Lady Astor was a bonus. "Thank you" as I was able to purchase a copy of same. We hope to visit again soonest, under more pleasant circumstances. We will highly recommend your Hotel to our friends. It cannot be easy at this time of recession!

Staff incredibly attentive. Total customer focus. Had spent previous night in Exeter in horrible Jurys Inn: wish we'd travelled an hour to spend another night here. Rooms not huge, but it's an oid building. 100 metres from seafront and Plymouth Hoe; five minutes walk from shopping centre. Ref. parking comments: hotel has parking vouchers at £3 to park until 10am next day (you can buy as many as you need!)

Wifi also a bit shaky in some rooms, but offered free coffee when using it in lobby. Some guests may require help accessing rooms in one part of hotel (lift, then stairs) but I'm sure the staff would be falling over themselves to help. Door locks a bit fiddly, but again staff were helpful and the locks "did* work

We have stayed at the hotel on many occasions and we always have a good time,the staff are always helpful.

Close to the city centre, theatre, the Hoe and attractions. Parking was reasonable, although should not be advertised as 'free parking'. Good selection at breakfast.

The reception staff were excellent. They were happy to adapt for our time needs. There was the possibility for a meal in the hotel but there was loud music(? A function) so we decided to go out to eat. The breakfast was very good and the staff helpful. This was our first stay in the Astor though we had lived in Plymouth for 12 years.

There was great attention to detail in the room, sadly 2 small light bulbs were not working in the room. Over the sink in the bathroom and mirror in the bedroom.

Nice staff and nice food (dinner and breakfast) at a reasonable price. Room was good but a bit cold - central heating was not working very well but an an additional heater was provided quickly. The position is good - close to the Hoe and a short walk into the city centre. Easy to park outside and the hotel has its own parking if required.

The staff were very friendly and the breakfast was excellent

The television in our room was far to small

All aspects of my stay were good and would recommend this hotel

We could not find any fault, the staff were very friendly, nothing too much trouble, even when they had been on all night. We were able to park our car securly with no worry. The food was displayed wonderfully he staff that were on in the resturant were discrete, there if needed and on the ball refilling food trays etc.and I think it was he best cooked breakfast we had ever had for taste and display. The linen was perfect, everywhere bedrooms and resturant. Very pleased indeed will recommend and use again.

It was very handy for all what is needed, very quiet area, so good all around.

Helpful staff, clean room, family room ideal, good location, decent breakfast - would stay there again

The owner is not as freindly as his staff.

The description of affordable luxury is a joke, the owners have no idea what luxury is. I have visited better 2 star hotels! This place is stuck in some kind of timewarp, which is demonstrated by the covers on the bed looking like they having survived four or so decades of use. I was scared to touch it . The whole place is in dire need of modernisation and a full renovation which it must of started because my window had scaffolding outside. The lift needs to be modernised as it was dirty.The room was full of dust, as was the bathroom. And the workmanship in tile/bath repair is shocking. I would not recommend this hotel to anyone and would not revisit. The only good thing about this hotel is the location, couple minutes from the Plymouth Hoe.

Everything, except the location

The owner made me feel very welcome and went out of the way to make sure we were comfortable

Relaxed and easy going atmosphere, good location,close to were we needed to be.Breakfast was exellent a good start to the day.

One really bad thing was the hard mattress in room 219