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Market Place, Helmsley, YO62 5BJ, United Kingdom – Show map
Excellent location — rated 9.4/10! (score from 187 reviews)
Rated by guests after their stay at The Black Swan Hotel.
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13 properties in Helmsley
Including hotels, apartments, villas and more.
187 verified reviews
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The Black Swan Hotel's staff speak: English
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Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte)
Wireless Internet Hotspot is available in public areas and charges are applicable.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Luggage storage, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
All children under 4 years stay free of charge for children's cots/cribs.
All children from 4 to 15 years are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
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Based on 187 reviews
Value for money
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The Feathers is in the centre of Helmsley in the North York Moors National Park. It has 3 bars, and en suite rooms, some of which have views of Helmsley’s Castle.
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Situated on the edge of the North Yorkshire Moors, The Fairfax Arms offers 4-star accommodation and a traditional, oak-beamed bar. It has peaceful gardens, and is a 30-minute drive from York.
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In a beautiful setting on the edge of the stunning North Yorkshire Moors, in the pretty market town of Helmsley, this elegant hotel boasts superb dining options, full spa facilities, and free Wi-Fi.
Score from 148 reviews Fabulous
Service , atmosphere
Good room. Good breakfast. Lovely building
Corridor carpets dirty. Large virtually empty breakfast room, but got seated next to another couple when we should have had a table on our own
Live music in the bar was excellent.
Room was a little tired looking. (Room 28)
The warm relaxed atmosphere in the hotel. Allowing dogs in the public rooms all very relaxing. An excellent dinner wonderful restaurant staff again very relaxed and enjoyable. Breakfast was good.Reception staff good.
I would expect a few nibbles to be provided with my pre dinner drinks in a hotel of this quality. Having to ask for the table to be wiped in the lounge when we were having pre dinner drinks.
location was good
Hotel a little shabby, expensive bar x2 glasses wine 20 pounds !! Bed very hard
Enjoyed the location and the style of the hotel. The staff are very professional
Small bed which was not comfy
The stay was better than we had anticipated- friendly unobtrusive service , fab food . Lovely area - what's not to like !
Staff courtesy, setting, room,service
Location, interior, fireplaces, great restaurant, excellent wine list.
The position of hotel right in town square. The evening meal was excellent. The waiters friendly and really helpful.
The hotel room could have been better, bathroom definitely need rippin out and a new one fitted. The next night we stayed in a Premier Inn and this was much better.
We had to wait until 9.45 for our table.
The staff were fantastic and incredibly passionate about their jobs.
The room was like an inferno - why are hotels always so hot?
Friendly professional staff in all areas of the hotel. Good food, nice surroundings, very comfy bed.
We had booked a meal for 9pm and were asked to sit in the bar as our table wasn't ready....head waiter said he'd come through with menus but he obviously forgot...at 9.20pm we had to ask again. Eventually sat down at 10pm!
Glass table tops in bar area could do with a good polish with glass cleaner
Everything, the hotel/staff couldn't be faulted.
I can honestly say there was nothing I didn't like. Absolutely first class..
Friendly efficient staff and superb cuisine
Hotel Location Food
Comfort of the bed, too firm
Very polite, helpful staff . Nothing too much trouble
Everything fine !
The Black Swan was a perfect get away for us to celebrate our 26th Anniversary. We're looking forward to going back soon.
The hotel hair dryer flashed when turned on, fused the plug circuit in the room and burnt the sleeve of my bathrobe. It was fortunate I was not holding it close to my hair when I turned it on. I was surprised that No enquiry as to my health or recompose was offered after the incident. We were on a celebratory weekend and didn't want to make too much fuss but even so an apology would have helped esp as serious injury could have resulted.
High quality food and service
Too many stairs and no lifts--difficult if one has any disablement--no advance warning of this
Lovely location, pleasant staff
Long walk with steep staircase to bedroom, also room right next to boiler, which started up very early morning, just trying to get back to sleep when delivery lorry turned up to offload not happy with that
Food was excellent
bedroom was very warm
Food excellent and staff were very friendly. Loved clean towels twice a day
Being charged £9 odd for coffee after a meal which was not very good anyway
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