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Market Place, Helmsley, YO62 5BJ, United Kingdom – Show map
Excellent location — rated 9.4/10! (score from 191 reviews)
Rated by guests after their stay at The Black Swan Hotel.
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13 properties in Helmsley
Including hotels, apartments, villas and more.
192 verified reviews
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The Black Swan Hotel's staff speak: English
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Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte)
Wireless Internet Hotspot is available in public areas and charges are applicable.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Luggage storage, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
All children under 4 years stay free of charge for children's cots/cribs.
All children from 4 to 15 years are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 191 reviews
Value for money
Show reviews from:
In a beautiful setting on the edge of the stunning North Yorkshire Moors, in the pretty market town of Helmsley, this elegant hotel boasts superb dining options, full spa facilities, and free Wi-Fi.
Score from 150 reviews Fabulous
The Royal Oak Hotel is located in Helmsley town centre. There is free WiFi access available and there is free parking nearby.
Score from 8 reviews Very good
A 9-minute drive from the North Yorkshire town of Thirsk, The Angel at Topcliffe offers high-quality dining and well-appointed rooms with free parking and WiFi.
Score from 369 reviews Superb
Situated in the village of Coxwold, the family-run Fauconberg Arms is a historical country inn with a bar and a restaurant.
Score from 76 reviews Fabulous
Whilst the girl in the bar had every right to ask for proof of our room number, she asked in a loud voice and in an accusing manner. Another guest commented on the brusque manner also.
Food and staff
The friendly staff. The bar area,the selection of Gin's The excellent level of service. The accommodation. Room service ( Breakfast )
Everything. The whole experience was superb.
The hotel and decor is of a very high standard, this coupled with the excellent service made our stay very memorable.
Second stay at Hotel everything what we expected and got. Service and attention to detail excellent. Will book again in the future.
The friendliness and efficiciency of ALL the staff, they were polite and excellent in every respect. The bedroom and bathroom was peaceful and an execellent standard. Limited choice of menu for evening dinner but food ordered was well presented and excellent quality
The dining room was dark and decor looked tired and in need of a facelift. The tables we were offered were too close to the kitchen entrance and the locations felt cold. The guests need a separate relaxation lounge set apart from the casual public visitors.
We enjoyed the cosy atmosphere of the hotel and the warmth and friendliness of the staff. The cuisine was very good and the menu provided us with plenty of choice for both our tastes.
I wouldn't go so far as to call it a bad experience, but we found our shower rather difficult to operate (Room 17). It was hard to avoid getting a cold shower while regulating the temperature of the water!
Service , atmosphere
Good room. Good breakfast. Lovely building
Corridor carpets dirty. Large virtually empty breakfast room, but got seated next to another couple when we should have had a table on our own
Live music in the bar was excellent.
Room was a little tired looking. (Room 28)
The warm relaxed atmosphere in the hotel. Allowing dogs in the public rooms all very relaxing. An excellent dinner wonderful restaurant staff again very relaxed and enjoyable. Breakfast was good.Reception staff good.
I would expect a few nibbles to be provided with my pre dinner drinks in a hotel of this quality. Having to ask for the table to be wiped in the lounge when we were having pre dinner drinks.
location was good
Hotel a little shabby, expensive bar x2 glasses wine 20 pounds !! Bed very hard
Enjoyed the location and the style of the hotel. The staff are very professional
Small bed which was not comfy
The stay was better than we had anticipated- friendly unobtrusive service , fab food . Lovely area - what's not to like !
Staff courtesy, setting, room,service
Location, interior, fireplaces, great restaurant, excellent wine list.
The position of hotel right in town square. The evening meal was excellent. The waiters friendly and really helpful.
The hotel room could have been better, bathroom definitely need rippin out and a new one fitted. The next night we stayed in a Premier Inn and this was much better.
We had to wait until 9.45 for our table.
The staff were fantastic and incredibly passionate about their jobs.
The room was like an inferno - why are hotels always so hot?
Friendly professional staff in all areas of the hotel. Good food, nice surroundings, very comfy bed.
We had booked a meal for 9pm and were asked to sit in the bar as our table wasn't ready....head waiter said he'd come through with menus but he obviously forgot...at 9.20pm we had to ask again. Eventually sat down at 10pm!
Glass table tops in bar area could do with a good polish with glass cleaner
Everything, the hotel/staff couldn't be faulted.
I can honestly say there was nothing I didn't like. Absolutely first class..
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