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Market Place, Helmsley, YO62 5BJ, United Kingdom – Show map
Excellent location — rated 9.4/10! (score from 182 reviews)
Rated by guests after their stay at The Black Swan Hotel.
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12 properties in Helmsley
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182 verified reviews
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The Black Swan Hotel's staff speak: English
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Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte)
Wireless Internet Hotspot is available in public areas and charges are applicable.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Luggage storage, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
All children under 4 years stay free of charge for children's cots/cribs.
All children from 4 to 15 years are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 182 reviews
Value for money
Show reviews from:
In a beautiful setting on the edge of the stunning North Yorkshire Moors, in the pretty market town of Helmsley, this elegant hotel boasts superb dining options, full spa facilities, and free Wi-Fi.
Score from 146 reviews Fabulous
The Feathers is in the centre of Helmsley in the North York Moors National Park. It has 3 bars, and en suite rooms, some of which have views of Helmsley’s Castle.
Score from 135 reviews Very good
Situated in in the North Yorkshire Moors National Park, the Craven Garth Cottages offer free Wi-Fi and free parking.
Score from 132 reviews Superb
A 9-minute drive from the North Yorkshire town of Thirsk, The Angel at Topcliffe offers high-quality dining and well-appointed rooms with free parking and WiFi.
Score from 319 reviews Superb
Location, interior, fireplaces, great restaurant, excellent wine list.
The position of hotel right in town square. The evening meal was excellent. The waiters friendly and really helpful.
The hotel room could have been better, bathroom definitely need rippin out and a new one fitted. The next night we stayed in a Premier Inn and this was much better.
We had to wait until 9.45 for our table.
The staff were fantastic and incredibly passionate about their jobs.
The room was like an inferno - why are hotels always so hot?
Friendly professional staff in all areas of the hotel. Good food, nice surroundings, very comfy bed.
We had booked a meal for 9pm and were asked to sit in the bar as our table wasn't ready....head waiter said he'd come through with menus but he obviously forgot...at 9.20pm we had to ask again. Eventually sat down at 10pm!
Glass table tops in bar area could do with a good polish with glass cleaner
Everything, the hotel/staff couldn't be faulted.
I can honestly say there was nothing I didn't like. Absolutely first class..
Friendly efficient staff and superb cuisine
Hotel Location Food
Comfort of the bed, too firm
Very polite, helpful staff . Nothing too much trouble
Everything fine !
The Black Swan was a perfect get away for us to celebrate our 26th Anniversary. We're looking forward to going back soon.
The hotel hair dryer flashed when turned on, fused the plug circuit in the room and burnt the sleeve of my bathrobe. It was fortunate I was not holding it close to my hair when I turned it on. I was surprised that No enquiry as to my health or recompose was offered after the incident. We were on a celebratory weekend and didn't want to make too much fuss but even so an apology would have helped esp as serious injury could have resulted.
High quality food and service
Too many stairs and no lifts--difficult if one has any disablement--no advance warning of this
Lovely location, pleasant staff
Long walk with steep staircase to bedroom, also room right next to boiler, which started up very early morning, just trying to get back to sleep when delivery lorry turned up to offload not happy with that
Food was excellent
bedroom was very warm
Food excellent and staff were very friendly. Loved clean towels twice a day
Being charged £9 odd for coffee after a meal which was not very good anyway
I thought the restaurant food was very good as was the service. Some people may think the service a bit old-fashioned with chef de rangs and commis waiters but I love it, Grant was my CDR for the evening and he was very good.
I was in room 4 in the original part of the hotel which I liked, but be prepared for noise from the square as the windows are not double glazed
The location in lovely Helmsley. The excellent staff. The food though excellent was rather rich for people with dietary problems so might I suggest that a couple of plainer dishes might be added to the menu as they are on cruise ships.
Bed was too uncomfortable for anyone with a hip problem so I had very little sleep. Lots of noise from occupants of room opposite entering and leaving their room due to heavy door outside and on second night from room above due to creaky floorboards. We could even hear their conversation. A little disturbing.
The staff were excellent The evening dinner and breakfast were excellent Everyone looked after us
We booked into the newer part of the hotel and enjoyed the additional space, especially important with a baby! The tasteful decor was a good blend of modern/traditional and the room offered a comfortable and large king size bed, flat screen tv and free Wi-fi. We loved the option of being able to have breakfast in our rooms as well as in the restaurant. The staff were incredibly friendly and helpful. Overall an excellent experience (but you do pay for it!)
There was a bit of noise outside our rooms early in the morning from the deliveries., however, overall the rooms were incredibly quiet.
Attention to detail , staff very friendly.
waiters too attentive during evening meal, costly drinks in Bar.
Poor reception, unfriendly, nopssibility to pay cash they already cashed in from card, room and bathroom non confort
A comfortable, hotel with character, in the heart of a pleasant town.
We were kept waiting over an hour for a table in the restaurant, which had been booked! During the wait we were invited to have another drink. When I suggested that perhaps the drinks should be complementary, the waiter left, and never returned. Once finally seated, the table wobbled. A piece of cork was wedged under one leg by the waiter, which kept falling out throughout the evening. The food was ok, but nothing special. The wine was warm which the waiter hoped we wouldn’t notice, we did. I was so hungry and fed up by then, I couldn’t be bothered to complain. The decision had already been made, we were never going to return to this hotel! This is all very unfortunate, as this is basically perfectly good hotel. It just has ideas above its station, and prices to match.
Menu did not vary for evening meals it was the same every night so not varying meals
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