The Black Swan Hotel  

First rate service from every single member of staff. Nothing was too much trouble. Food was fabulous and the Travelzoo offer meant that it was a superb deal. We will return. Very impressed

Food was excellent

As there is no airconditioning there should be a fan in the rooms in summer

Convenient location, quiet, good range of guest vanity products and in room tea and coffe facilities, goos quality breakfast

Inadequate parking, rooms comfortsble but decor especially the bathroom tired, restaurant and brasserie prices high.

Friendly attentive staff. Good accomodation. Excellent unobtrusive service.

I didnt appreciate the staring of the manager and his friends as I walked into the bar area. It felt like I had grown another head for some reason.

Location in the North Yorkshire moors. quality.

Long corridors, difficulty for aged parents.

Bedrooms, log fires and food.

location food good

Beautiful period hotel in fabulous setting in Nth Yorks Moors National Park. Comfortable room, friendly and attentive staff, and excellent food if you like a gourmet w/e - which was one of our reasons for re-visiting The Black Swan. Set in the market place of lovely town of Helmsley with plenty to see and do without going too far. Beautiful garden at the back and ample safe parking. We highly recommend it, worth every penny spent on this 5 Star Hotel. Fully intend coming again.

Couldn't fault anything other than the room decor which was verging on looking 'tired' but then maybe we do at our age! It cannot be easy keeping up the refurbishing of a hotel of this size and history. We love it as it is, complete with creaky floorboards.

We had booked dinner bed and breakfast for the weekend of 2nd July 2011. After reading some reviews on the internet I was rather worried at what we would find. I can only give my review and say I would highly recommend this hotel. The staff were very friendly the place was very clean and the food in the restaurant in the evening was the best we have ever eaten. We have been on cruises and eaten at some posh places but none can compare to the meal we had on Saturday night. My husband asked for chips as an extra and the waitress said they do not do chips but would ask the chef. We told her we would be happy with new potatoes. When the meal came we were presented with the best chips in the world. How wonderful was that. How I wish we could go back again as every thing was spot on even down to the maid coming into the room and turning down the bed for the night and tidying up for us. So a big thankyou to all concerned for making our stay one to remember. Jenny

Hotel was lovely staff helpful, however dinner menu confusing and over priced, had we been made aware of the room service menu this would have been preferable.

The room and the location being so close to the countryside.

I thought that the evening meal was brilliantly presented.We paid for bed,breakfast and dinner.What I really resented was being charged £3.50 for about eight new potatoes and £3.50 for a minute dish of vegetables on top of what we had paid.To then also try and charge £4,50 for a cup of coffee ,after dinner, to me was outrageous.If it is an inclusive deal you expect it to be included.Nice hotel but I am left with the thought our business was obtained somewhat dishonestly.