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Market Place, Helmsley, YO62 5BJ, The United Kingdom – Show map
Excellent location – rated 9.4/10! (score from 201 reviews)
Rated by guests after their stay at The Black Swan Hotel.
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13 properties in Helmsley
Including hotels, apartments, villas and more.
201 verified reviews
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The Black Swan Hotel's staff speaks: English
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Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
Wireless Internet Hotspot is available in public areas and charges apply.
Free public parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Baggage Storage, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Fax/Photocopying, Honeymoon Suite
Newspapers, Non-smoking Rooms, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
All children under 4 years stay free of charge in a crib.
All children from 4 to 15 year are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds in a room is 2.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 201 reviews
Value for money
Show reviews from:
The Royal Oak Hotel is located in Helmsley town centre. There is free WiFi access available and there is free parking nearby.
Score from 16 reviews Very good
The Feathers is in the center of Helmsley in the North York Moors National Park. It has 3 bars, and rooms with private bathrooms, some of which have views of Helmsley’s Castle.
Score from 159 reviews Very good
|Town Farm House Bed & Breakfast is located in Kirkbymoorside. Free WiFi access is available. There is also an electric kettle.||
In a beautiful setting on the edge of the stunning North Yorkshire Moors, in the pretty market town of Helmsley, this elegant hotel boasts superb dining options, full spa facilities, and free Wi-Fi.
Score from 157 reviews Excellent
Friendly attentive staff. A hotel with lots of character and history in an ideal location for exploring the Yorkshire countryside. Breakfast was excellent in attractive surroundings
Although the room had been recently upgraded, the bathroom was disappointing with intermittent hot water.
everything that was offered
No bad items.
Quality of the food
The rooms need refurbishing
Staff Location Restaurant food
Took a while for the hot water to come through. Bar meals -soup/coffee/tea were a warm rather than hot..
the food! the hospitality and those little extras!
a clean but very tired room due a re furb
Beautiful hotel, lots of character, beautiful decor, amazing food and service
The staff were so helpful & polite and surroundings and rooms were beautiful big log fires very cosy
The staff were brilliant, room was lovely, location great.
Room when we arrived overlooked building site, shower door broke so water all over bathroom floor and a plastic toilet seat, moved rooms beautiful room but the bed was uncomfortable and the pillows were like bricks, restaurant was ok and the food mediocre for the reviews. Really expensive for the reviews and rather disappointing. We wont be revisiting again unfortunately.
Whilst the girl in the bar had every right to ask for proof of our room number, she asked in a loud voice and in an accusing manner. Another guest commented on the brusque manner also.
Food and staff
The friendly staff. The bar area,the selection of Gin's The excellent level of service. The accommodation. Room service ( Breakfast )
Everything. The whole experience was superb.
The hotel and decor is of a very high standard, this coupled with the excellent service made our stay very memorable.
Second stay at Hotel everything what we expected and got. Service and attention to detail excellent. Will book again in the future.
The friendliness and efficiciency of ALL the staff, they were polite and excellent in every respect. The bedroom and bathroom was peaceful and an execellent standard. Limited choice of menu for evening dinner but food ordered was well presented and excellent quality
The dining room was dark and decor looked tired and in need of a facelift. The tables we were offered were too close to the kitchen entrance and the locations felt cold. The guests need a separate relaxation lounge set apart from the casual public visitors.
We enjoyed the cosy atmosphere of the hotel and the warmth and friendliness of the staff. The cuisine was very good and the menu provided us with plenty of choice for both our tastes.
I wouldn't go so far as to call it a bad experience, but we found our shower rather difficult to operate (Room 17). It was hard to avoid getting a cold shower while regulating the temperature of the water!
Service , atmosphere
Good room. Good breakfast. Lovely building
Corridor carpets dirty. Large virtually empty breakfast room, but got seated next to another couple when we should have had a table on our own
Live music in the bar was excellent.
Room was a little tired looking. (Room 28)
The warm relaxed atmosphere in the hotel. Allowing dogs in the public rooms all very relaxing. An excellent dinner wonderful restaurant staff again very relaxed and enjoyable. Breakfast was good.Reception staff good.
I would expect a few nibbles to be provided with my pre dinner drinks in a hotel of this quality. Having to ask for the table to be wiped in the lounge when we were having pre dinner drinks.
location was good
Hotel a little shabby, expensive bar x2 glasses wine 20 pounds !! Bed very hard
Enjoyed the location and the style of the hotel. The staff are very professional
Small bed which was not comfy
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