The Black Swan Hotel  

Hotel location is fab, class hotel with character, having a dog with us was no problem in fact it was an asset

The wedding party booked in an adjacent room

Lovely and relaxing. Very friendly staff who were very efficient. Delicious meals and comfortable and cosy room

Nothing

Excellent food, very nice staff, very attentive.

Water heating problem on first night, this was soon resolved by helpfull staff

room and bar

food a bit ott

All of it!!!!

Nothing!!!!

The staff were really friendly and attentive.

For one night, the feeling of luxury. The situation for nearby visitor attractions. Good garden view from bedroom window

We were not made aware that tap water was available at dinner; so we bought an expensive bottle; we usually drink tap water. I was surprised that the dinner menu did not offer less expensive choices. The Market menu was available but only at the price of the "Fine Dining" menu.

Food and ambience

Nothing - it was very good.

Stairs and long corridors to room

The Black Swan has long had a distinguished reputation, and it lived up to this on our recent visit. A beautifully appointed bedroom; lovely garden; and outstanding restaurant. The staff were most helpful throughout our stay.

Surprisingly for the price, we were not offered fresh milk in our room. The plastic milk carton reigns supreme even in Helmsley.

very clean hotel and rooms very comfortable.very polite attentive staff Gardens peaceful and very well kept

The food was lovely and beautifully presented.

We got charged for bottled water when we had asked for tap water. We left feeling digruntled and manager didn't even attempt to retieve the situation.

Excellent food and staff very helpful and made our brief stay very enjoyable. We were particularly impressed by reception staff noticing my wife's disability and immediately offering a more convenient room which also had a very pleasant outlook and was very comfortable. We will definitely visit again

The staff were very professional and there was a warm, homely atmosphere. We also liked the extra touches in the rooms.

The food, the comfort, and the quirkiness

The restaurant was exceptional - a brilliant chef

The comfort of my room and the friendliness and helpfulness of the staff. Very good food.

I did ask for a taxi I had booked to be cancelled and that didn't happen. I nay not have emphasised this sufficiently.

Friendly efficient staff, excellent food, clean and relaxing rooms.

The set Dinner was excellent. The table service both at Dinner and Breakfast was very good ,friendly and efficient and attentive without being o.t.t.

Wine list expensive. Bar and lounge area were very busy due wedding and rugby but mean't residents could not have seats for pre dinner drinks of coffee there afterwards

Everything was extremely high quality. The room was comfortable, the food excellent and the staff pleasant and effecient

The weather

Lovely room with very comfortable bed and facilities.

Thought the bathroom needed a bit of updating, but clean and spacious all the same.

Everything

nothing

fab food

All of it, the friendly hotel, wine, devine food and good entertainment on the Saturday night.

Ground floor room we had in which the window could not be opened.

This is our second stay at the Black swan and yet again we was not disappointed the location is excellent with the village of Helmsley offering so much and the hotel although not cheap an excellent comfortable place to stay with a fantastic restaurant and staff

Nothing