The Ballachulish Hotel  

The staff was very helpful and friendly, although at times, did not give very good direction, I.E. if we would be dining in the bar or feasting room. A bit confusion.

Not a complaint, just a suggestion. There are still some people who do smoke, it would be very nice to have an open air area, with shelter, for people who do. On our stay the weather was very stormey and a shelter would have been nice as every place was non-smoking.

Beautiful location, our room was lovely and clean and spacious. Breakfast was super and well attended, service at the breakfast was great they brought semi skimmed milk no bother...

Evening meal was a bit expensive and a bit disappointing, Balmoral chicken had a very small amount of haggis and did not flavour the chicken at all, the fish had what we think was capers, way too salty and spoilt it, actually had to spit them out. The bed was very uncomfortable indeed, the worst I have slept on in a long time.

Friendly and helpful staff in a lovely old world atmosphere.

They could improve the quality of the toast at breakfast - it was the only thing that we felt should be improved.

Excellent location, hotel food was excellent, both evening meal and breakfast.

Room was cold and there was no coffee in our room, only herbal teas and decaff.

We enjoyed the beautiful scenery and the lovely food. Staff informed us about the firework display and were very helpful.

Its location and it was on route to Skye

Acess to the west wing was a bit torturous and the stairwells were not very clean.

We arrived and our room was nothing like the photos shown. We complained but the lady on the desk was rude and told us the photos shown were the best the hotel had to offer and we could not expect that standard. I must point out we had not booked a standard room but the one above with a loch view. We complained again that night to a different staff member and the next night they moved us to a different room, the difference was incomparable. We were also kept awake until the bar closed at 4am by other patrons. If you're looking for a quiet getaway this is more like staying in a pub! There was also a fight between two drunk hotel guests outside our room.

The brochure that prompoted us to do this hotel was pretty much correct. The Lakeside Hotel was very historic. We enjoyed the hotel.The food was good. We wished we had known that they served dinner. The room was good. The parking is on the side, and there is an entrance that had we been aware of where our room was...third floor, we could have saved ourselves a lot of dragging and lugging. Even with the Tom-Tom for guideance, our arrival was facilitated only because it was visible right below the bridge. The Tom-Tom was wrong. This is not the best place we stayed on our trip, but it was memorable, and sadly Scotland lost to England in Rugby at the World Cup,

lovely location

Damp room .obvious long term roof problem as area of damp had been patched up many times

Spacious, comfortable room. Good buffet breakfast. Ideally placed for walking in Glen Coe

Plenty of parking

A tired hotel, sealed, airless, hot room. Loo unflushed on arrival. Unwelcoming at breakfast. Sticky tables in bar. Not worth £106 at all. Trades entirely on location and is a bad adverstisment for Scottish tourism.

Friendliness of the staff and very helpful young receptionist

The hotel is looking so very tired and is in great need of updating. We are elderly and have walking difficulties , and found the long walk (with no help with our bags) from the car park to the Reception quite a challenge - as were the flights of stairs and no lift. The first room we were shown was on the second floor and we couldn't contemplate all the stairs and long long corridors. The second room was small and had no bath tub - only a tiny cupboard containing a shower that was well past its sell-by-date.