One particular lady member on reception needs to really either go or change her ways, she doesn't at all suit the hotel at all and is very unpleasant. Other than this, I would say, nothing else apart from not advising people to go to the Galleria Restaurant across the road, it was one of the worst experiences I ever have had, the food was nice, but the ambience was like a funeral parlour, it was ridiculously over priced for what it was and the service was ok, we waited over 40 mins for our drinks when there was only three tables dining. I would stay stick with the hotels restaurant as the food is always fantastic!!!
We love this hotel, the location is perfect and picturesque, in the beautiful and enchanting town of Woodstock. We come every year simply because our dogs love being there. We love how accommodating they are with pets and how friendly most staff are with the odd exception of a member on reception, she seems like the odd one out as everyone else is an absolute delight, but I suppose there's always one! You could get a nicer Manager, Paula I think her name is, she is wonderful, very suited for such a hotel as she is very sweet, kind and caring yet with great management skills, my mother and I like her very much and we have always been extremely well looked after by her and her staff.