Bedford Swan Hotel  

The best thing about the Hotel was checking out, rude staff on check in, poor food , hot rooms and noisy guests....

Be warned if you book the luxury rooms you are above the wedding function rooms and sleep is impossible, we booked 2 rooms and upon check in we were not told of the wedding we arrived back at the hotel to a disco so loud it was impossible to sleep .I had to move 2 of my children in smoking rooms at 10.30pm and I was told we never should have been allocated the rooms and we should have been told about the wedding, too little too late, don't stay, staff are useless and rude and it ruined our entire wk end. Pool is cold and over chlorinated....

Great location, great views. Right near the town centre.

Although the rooms were fine we would have liked a bigger bed (used to bigger so personal) we also found it very noisy, particularly in the mornings. We heard young children in the room next to us and also people talking outside in the corridors very early (6am ish.) it would put us off staying there again which is a shame as the hotel was quite nice. Also thought internet price etc was excessive.

The breakfast was poor. The coffee undrinkable and the bar prices were very expensive.

Prices too high. Not happy to pay to park.

The pool is very small and the area uncomfortably hot. There is no toilet in the pool area so as there are no signs in the pool area you have to wander out and around the hotel to find it. Went down for breakfast at 7.30 (when it is supposed to start) as we have to get away early. Hardly any of the food was out. There was bacon, potatoes, mushroom and tomatoes. The staff were disorganised and didn't even apologise for the lateness of the food. The bacon which supposedly had been just brought out was cold. The sausages finally arrived 20 minutes later. Total incomptetance

Was much better than expected. If they lost some of the tacky advertising, it would actually be quite swish. Staff we nice though some were not actually friendly. We were pleasantly surprised. My treatments in the Spa were fantastic even though reception has you sat amongst people having their tea and you have to shuffle through to the pool through dining guests. We enjoyed it.

Hotel lost reservation booking. Very uncustomer friendly receptionist when trying to book in.

The building and the decor

Misinformation regarding closure of spa facilities being woken at 5am by trade deliveries

The hotel staff were very friendly and helpful!! Lovely Hotel beautiful grounds

1St the spa was out of order so only had use of the pool which for £500 the weekend not very good!!! 2Nd breakfast £19.99 + £5 delivered to your room but no cutlery had to wait 20 mins for them to bring to room hence breakfast cold!!! 3Rd plumbing in the suite was a nightmare couldn't even use the bath!!! 4Th do not be fooled by the pics swimming pool not as nice as it looks!!

The cosy oldy worldie feel with a mix of modern. Cosy fireplaces, full of character and little nooks and crannies, set next to the beautiful river in prime position.

The breakfast, though the quality of the food was excellent there wasn't enough staff to fully man and keep the food fully stocked. No one insight to ask for empty items such as butter, eggs etc etc let alone to be asked if you'd like tea or coffee. But don't let this put you off coming. I came as part of a wedding party but would love to return for a romantic brake away

I stay at the Bedford Swan quite regularly and I always find that the staff are very professional and friendly, the rooms are comfortable, quiet yet central location and the food is excellent.

The old building. The room was good and met expectations. good view of the river. Facilities were good but our food experience was poor. Would be happy to recommend Swan for the facilities bu would give reservations re the food.

The breakfast was not up to expectations, 4 out of 10. The Variety of ceriels was limited, eg no museli. The fruit additions was small, only sultanas, dried apricots, orange slices. The cooked breakfast was not really hot and rather dried out. the coffee was over strong, no hot milk. have been to Premier Inn few times where there is a much better selection and food 'fresher' and the cost cheaper.

We were immediately attracted to the building and decor. Could not fault the staff. Food fantastic although we did have a long wait for our main course.

A dirty wall in the corner of our room which was otherwise spotless.

It is probably the best hotel in Bedfordshire.