Bedford Swan Hotel  

The best thing about the Hotel was checking out, rude staff on check in, poor food , hot rooms and noisy guests....

Be warned if you book the luxury rooms you are above the wedding function rooms and sleep is impossible, we booked 2 rooms and upon check in we were not told of the wedding we arrived back at the hotel to a disco so loud it was impossible to sleep .I had to move 2 of my children in smoking rooms at 10.30pm and I was told we never should have been allocated the rooms and we should have been told about the wedding, too little too late, don't stay, staff are useless and rude and it ruined our entire wk end. Pool is cold and over chlorinated....

The hotel is comfortable and great for a business traveller owing to it's location.

Having to pay for car parking is a terrible idea and when asked why this has been introduced - I was told it was to stop people parking and then walking in to town. The guest are then being penalised as a result - this is a very unpopular introduction. The wi-fi in the lounge area is slow and intermittent and you have to pay through the nose if you want wi-fi in your room. The food is good - but, expensive and the staff were very frosty and a little autonomous.

We stayed for three nights, The spa treatments were good, Staff very helpfull, Would definatly stay again.

Central location adjacent to the canal. Also near to shopping facilities. Peaceful and picturesque location. Comfortable rooms.

Disappointed and surprised that we had to pay £5 to park our car in the hotel car park. On arrival reception did not have details that we had booked our room including breakfast. However, what we were most disappointed with was the service and quality of breakfast. It was busy with insufficient staffing, we were sat at a table that wasn't laid, then missing cups and cutlery. Attitude of one particular waitress was poor. Not particularly speedy at replenishing food and drink items. The cafe round the corner was much cheaper and great value for money!

service very good, hotel environment excellent, room excellent

breakfast service was not as good as it could be

Very clean and comfortable room good breakfast courteous staff

Dreadful car park-far too small-this would stop us staying again slow and chaotic check-in room by the lift and with a noisy extractor fan outside the window

We have stayed at the Swan and have always enjoyed the facilities and surroundings especially being next to the river.

The Swan is a lovely hotel, and you 'pay for what you get' which is not a particularly cheap one night stay, were therefore very surprised when asked to pay £5 parking fee and 60p for use of the phone!!

The location was very pleasant as were the views. We particularly enjoyed the food; both as room-service and in the restaurant itself and the waiting time was minimal. The additional bonus of having the use of the spa and pool was wonderful! We were fortunate enough to experience the Victorian weekend in Bedford town, which was an unexpected occurance and made for a great shopping spree. The only thing that could have been improved upon was the shower in our room that didn't function effectively, but the bath made up for it.

The only thing that could have been improved upon was the shower in our room that didn't function effectively, but the bath made up for it.

The room was quiet, except when some guest set off the fire alarm. The staff were friendly. Parking was easy and under cover. The Christmas lunch was enjoyable and good value

My only niggle was that the shower control was stiff and difficult to operate.

A lovely hotel in an excellent position. Rooms comfortable and clean. The restaurant staff were charming.

The breakfast was very disappointing. Tough bacon, hardly cooked sausages and not much choice. The reception staff seemed over worked so not particularly friendly.

Large bottles of water in room as standard and included in room charge would be great!

The location and rooms are great. Lovely bar with river view.

The parking was not included and cost me £5. When my business colleague arrived the charge had gone up to £10 which I think is outrageous (and was embarassing - we moved the car in the end).

My husband & I have been coming to the Swan for many years now - we like its location,comfort & service - we stay on our way to London to see family - Bedford is good for shopping & the Swan is ideally placed .