Best Western Plus Castle Inn  

very peaceful and great location for a quiet break which is what we wanted

Friendly staff comfortable quiet rooms location away from town

price - stayed same time last year and got dinner bed and breakfast for the same price? limited vegetarian options jacuzzi was not in use

Great staff very relaxing

Friendly and hospitable staff. Food was good.

Rooms were outdated and we had many problems - had to change rooms 2 times in 1 night - first room smelt of smoke, and second room we couldnt access as key wouldnt work, and it took staff 9 hrs to get into room by breaking down the door. It was disasterous - my contacts were in this room so I was blind for 9 hrs.

We thought restaurant was a little expensive, and probably why nobody but us in it .

Nice hotel and facilities. Nice breakfast.

The constant noise that sounded like the hot water boiler above our room churning all night with an odd bang thrown in every now and again. It sounded a bit like what others have described in their reviews but strangely enough upon checking out the staff had no idea what this could be and were going to get maintenance to have a look.

The setting for this hotel is picturesque.

The food was of a poor standard having to send food back to be cooked that was still frozen!

Nice and relaxed atmosphere, very friendly and helpful staff

Good Food Comfortable room Excellent staff

Bit pricey

The lovely suite with fantastic views and the very friendly staff.

Location

Paid extra for executive twin room which looked out onto trellassing in front of the window so No view what so ever. The location was amazing so this was a big disappointment so was the price £129. Breakfast wasn't the best either unfortunately.

Comfortable beds and great size family room. Good range of complimentary toiletries. Lovely food, great staff. Great kids room. Nice pool.

Nothing. The hotel and staff were very accommodating. The hotel is lovely, although some parts are a little tired - this can be overlooked because it is very clean and has a wonderful atmosphere.

Booked a secret deal last minute and expected a really small room but stayed in a very large, comfortable room with a lovely bathroom and great view of the countryside. Breakfast was very good with lots of choice and we ate in the hotel bar both evenings. Husband enjoyed the food more than me but that was just a couple of bad choices on my part (salmon pasta smothered in cheese was a real mistake) Used the pool and sauna both days but very disappointed that both the jacuzzi and steam room were out of order. Trips to Keswick, Cockermouth and Maryport recommended. No problems with check in and out.

Jacuzzi and steam room both out of order. (We did call the day before and were informed that the steam room was unavailable) For people booking this hotel because of the leisure facilities we were disappointed. There isn't much else to do without getting in the car. Dripping noise throughout the night at regular intervals kept me awake. Turned the radiator off on the 2nd night but this didn't help and couldn't trace where the noise was coming from.

Great staff, especially Nick behind the bar! Great pool and Sauna.

Some of the older rooms could do with sound-proofing.

very clean rooms friendly staff

not A good night sleep due to A constant dripping noise throught the night

staff very friendly - room spacious and clean breakfast excellent choice and plenty space between tables - choice of restaurant & bar for meals

leisure facilities - no jaccuzzi or steam room told both not working due to fault - pool too cold and sauna too small for the size of hotel

We liked everything about this hotel and would recommend it to anyone , the staff, rooms, food, and spa were all first class, I could not fault any of them , our room may not have had much of a view but that happens sometimes not every one can have the best rooms at the same time 10/10 from me.

Loved the ground floor executive room, it was room 66 very quiet and relaxing. All staff really friendly and professional, making our stay memorable would have loved to have stopped longer. Food was really lovely well presented, we had meals for borh nights in the bar, but did not eat in the restaurant, maybe next time.

Nothing to add.

Room was very good Staff very friendly Food was very good Location is very good

Hot tub not working Steam room not working Roof was leaking in the conservatory due to the bad weather

the location is in excellent surroundings and fantastic views everything was to A high standard especially members of staff named anna and jenni who were fantastic on the reception area

Reception staff Food Room Location

waiters leisure pool and changing rooms a bit dated, spa not working

The breakfast and bar food was so delicious and all the staff were delightful.

My double mattress was lumpy on one side of the bed, so I slept on the other, no great problem.

Really helpfully staff throughout Refreshing (non corporate) design & feel

Website does not do justice to this hotel

Location was great - outside towns in the countryside but within easy distance. Lovely hotel, a lot bigger than expected. Staff very friendly.

Pasta dishes on Bar menu was limited. You got large portions but it was either vegetarian/tomato based or fish.

The large size of the hotel, the staff, the food, it's location and its friendly atmosphere.

Nothing