Best Western Plus Castle Inn  

The staff were very friendly and professional and made us feel very welcome. We enjoyed the use of the leisure facilities. Our room was very tidy and comfortable. The food was very enjoyable and the service in the restaurant and bar, also on the reception desk, was excellent. We would like to stay at the Castle Inn again as we found it very relaxing and enjoyable.

The staff were very friendly and helpful throughout, taking care of a particular need. I had expensive camera equipment and felt uneasy about leaving it in the car or room - they gladly put it in a secure place for me whilst my wife and I enjoyed a day's walking. The bar/restaurant staff were friendly talkative and polite throughout.

The towels at the spa were small. I had no issue with the request to use only 1 towel but feel they need to be a bit bigger than they are. The bed, though big enough had a sagging mattress, so you felt at all times you were going to roll into the centre of the bed.

The location was excellent.

Doors were shabby, cobwebs on the bedside lamp, no mineral water in the room, dirty hand towel in the bathroom and the tea at breakfast didn't taste very good.

Staff were brilliant

Food: Breakfast was great, main evening meals were nice but menu limited. One occasion of being served re heated chips, which just should not happen in a 4 star hotel

The staff were excellent & very accomodating & nothing was too much trouble...would highly recommend

The staff were all xcellent , we stayed over the new year period and nothing was any bother for them , we had a problem with our room key but it was dealt with very efficiently . The breakfasts were good offering a wide choice of fresh food the meals were of great quality and delightfully served . Great place to stay .

There was nothing to dislike .

The location was excellent, the staff were very helpful, the facilities were very good, the building was in good condition and clean and the atmosphere of the place was very relaxing. We enjoyed those parts

The hotel was used for weddings and functions at night so it was very noisy into the night, up to 1.30 am. That didnt allow us to get a good night sleep on both nights of our stay. There were also drunken men wandering the corridors quite early in the evening.

Excellent friendly service and a lovely room

Swimming pool and games facilities.Great ,friendly service.Family room huge and well eqipped.Very good breakfast.

Everything , could not fault it

I have stayed at many hotels over the years, but this one was definitely the best. From the moment we arrived the staff were friendly and so helpful, and nothing was too much trouble. We have a very active 8 year old girl, and she loved the swimming pool, and again the staff were very patient and kind to her. For the adults the sauna, steam and jacuzzi were great after a day out walking and touring. The food was excellent quality and well priced and the breakfast was superb. The executive room was spacious and comfortably heated and the bed was massive and comfortable. I could not find any faults with this hotel.

Castle Inn was exactly as described, a good location, good facilities and at a reasonable price. On arrival we recieved a free room upgrade, which is always very welcome. The staff were all very friendly and helpful. The room and bathroom were of a very good standard. Cleanliness very good throughout. The breakfast choice and quality excellent. Bar prices not too bad The leasure facilities were good and I'm sure when the refurb is done will be of a high standard. .

The restaurant food choice was fairly limited more choice in the bar area although what we did choose to eat was good.

Well positioned for the northern lakes. A delightful hotel with excellent spa facilities. Food in the bar was very good. Room was large and comfy and well decorated and clean.

The steam room thermostat was not set right, meaning you were either too cool or char broiled. Everything else was excellent.