Best Western Plus Castle Inn  

It provided a base for appreciation of the Lake District, It was a comfortable hotel with friendly, helpful staff for whom nothing was too much trouble in order to make our holiday memorable.

Could not think of anything we did not like about this hotel. everything was great and the staff were fantastic

very comfortable without being over the top

long way to reception - hard to find.

The area was beautiful with great walks and cycles, the room was spacious with a lovely view of garden and mountains, the bathroom large with a walk in shower room. and all that for a standard room. Breakfast was fab and the bar meals fantastic, we stayed two nights and ate in bar on both occasions. Staff very friendly and helpful, would stay again.

Just the bed could do with a new mattress but that was all.

Comfortable Room Convenient Location Easy Parking

We were charged £16.75 more than the rate in BW guide (in room). Receptionist said this was because we had booked through Booking.Com! though I thought I had booked direct with the hotel. However we were then told we had already had an upgrade - not previously mentioned! Food was disappointing. Poached Haddock Kedgeree x2 at breakfast was awful, all rice and peas, very little fish, and very dry. A bitter shandy, with a meal in the Bar, was very strange and undrinkable.Did not complain - would have taken too long - bar very busy.

Very clean, friendly staff and great location.

Room was too hot at night, made it difficult to sleep.

Good parking and the facilities of a big hotel

Internet access was difficult

A nice welcoming hotel. The staff were lovely, the pool & sauna were nice to relax in. The suites were lovely, spacious & clean

The food in the bar was a bit pricey & could do with more variety

It was a relaxing break. The food was very nice, the staff in lakers bar were very friendly, very attentive and extremely hard working. The room was lovely but lacked a bath.

The breakfast staff got it all wrong. Day one - Tea and toast come 10 mins before breakfast so both were cold. Day two - They brought us burnt toast and the wrong breakfast. Day three - I was still eating my cereal when all the breakfast arrived. In the spa, although there were signs up indicating no children under 12, we could not get in to the jaquzzi as there were about 6 kids in all between the ages of 3 and 8, with 2 adults. I was very disappointed there were no spa treatments.

We chose this hotel for the facilities - pool, sauna, jacuzzi etc - which were very welcome after a days walking - especially as January in the Lakes is only for the very brave! We also liked the spacious room and en suite with choice of bath or shower.

The location of the hotel means you are more dependant on your car - we normally prefer to walk everywhere if possible

The location was excellent, the staff were very helpful, the facilities were very good, the building was in good condition and clean and the atmosphere of the place was very relaxing. We enjoyed those parts

The hotel was used for weddings and functions at night so it was very noisy into the night, up to 1.30 am. That didnt allow us to get a good night sleep on both nights of our stay. There were also drunken men wandering the corridors quite early in the evening.

Excellent friendly service and a lovely room