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10 Bina Gardens, South Kensington, Kensington and Chelsea, London, SW5 0LA, United Kingdom – Show map
Excellent location — rated 9/10! (score from 141 reviews)
Rated by guests after their stay at The Cranley Hotel.
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141 verified reviews
They speak your language!
The Cranley Hotel's staff speak: Romanian, Portuguese, Polish, Italian, French, Spanish, English, German
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Massage, Bicycle rental
Food & Drink
Bar, Breakfast in the room, Special diet menus (on request)
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
No parking available.
Room service, Packed lunches, Car hire, 24-hour front desk, Express check-in/check-out, Tour desk, Ticket service, Luggage storage, Concierge service, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Trouser press, Business centre, Fax/photocopying, VIP room facilities
Newspapers, Safety deposit box, Non-smoking rooms, Lift, Heating, Allergy-free room, Non-smoking throughout, Air conditioning
Romanian, Portuguese, Polish, Italian, French, Spanish, English, German
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
One older child or adult is charged GBP 40 per person per night in an extra bed.
The maximum number of children's cots/cribs in a room is 1.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Nice and homey atmosphere. .Very helpful staff....
Beautiful boutique hotel, feels like living in your own home in South Kensington.
Not much but the bed was very comfortable
No attempt made to help us with our bags. Decor is tired and the room had a musty smell. We thought it very poor value for money.
Beautifully furnished. Room was tremendous. Comfortable and clean.
location. bed was comfortable.
when we arrived the man at the desk was on the phone and kept us waiting some while. then when we were trying to check in, he took another customer call and again we had to wait. the breakfast menu says if you want breakfast before 7am to call the front desk, but when i called they just said "no one gets in till 7am but we'll do our best". customer service wasnt the best.
The staff were all so friendly and helpful. The breakfasts were delicious and I loved being able to eat it on the terrace. It felt like coming home in the evening after a busy day 's sightseeing.
Very helpful and courteous staff. Lovely comfortable peaceful hotel. I shall definitely return for both business and pleasure. The food and room service was excellent.
Could do with more plugs in the room! Some of the furniture looks dated and could do with replacing (bedside tables, TV unit etc).
location and appearance of hotel.
breakfast charges, though appreciate quite normal for London hotel.
Staff, location and rooms.
Could not get BBC TV. Took 2 days to resolve and to resolve had to change rooms! This is a problem with TV tuning system in all rooms and needs upgraded. The wifi is terrible. Needs upgraded to match high hotel standards.
From the moment we arrived we were made to feel welcome, the complimentary drinks early evening was a nice touch even though we did not have time to enjoy due to busy schedule, will definitely return.staff very professional.
I prefer a room with a view of the street
A breakfast room would be nice
Due to a Transaction error, my reservation for 5 days was done twice, so by the time I arrived, I had 2 rooms and my credit card was charged 2 times. I lost a whole day trying to work it out with the Hotel, but despite my reasonable explanations, they refused to offer a solution. On the next days I realized my " second charged " room was already taken by new guests. What a great business for the Hotel. I strongly believe they have fooled me with USD 1.500. I haven't been able to get that money back, not even partially. Very disappointing Customers Services, absolutely NOT recommended.
The Cranley is in a great area. Our room was large, comfortable and quiet at night. The bathroom was modern. The staff were very pleasant and helpful and the complimentary happy hour was a fun time to meet other guests. The "Devonshire Tea" was a delicious and fun habit we got into each afternoon.
A couple of the chairs in our room were starting to look a bit shabby. Judging by the rest of the hotel, I'm sure they are scheduled to be recovered soon.
Great staff till end of stay . Clean, good rooms. Lovely to have a courtyard.
Felt like I got ripped off on breakfast. Paid online then charged me again at hotel. Said I booked continental . Charged me for 4 breakfast instead of 2. Poor end to a great stay.
the location, the comfort and the overall standard of the hotel was very good.
That the hotel added a £30 surcharge for necessary room upgrade for a room to accommodate an extra bed. Booking.com took the booking and made no mention that the room was not suitable, and if it had been unsuitable Booking.com should not have made the booking.
The friendliness and helpfulness of staff. The overall feeling of being in a family house rather than a hotel. The room service
On second evening had trouble with WiFi around midnight. Having to change password every day....in this day and age wifi should continue to work once you have entered details the first time
Staff is friendly and always helpful
Nothing to dislike. We stay there everytime we are in London.
Execellent service from friendly staff homely feel traditional building drinks and canapes evenings Great location size of hotel made it feel more personable Lovely big windows that are able to open for fresh air easy check in/out Quality bedding
water came out boiling in the sink very quickly No tea or coffee making facilities in the room room was small but comfortable
Good room, very clean and staff were very helpful.
No tea/coffee facilities in the room.
Well kept, recently painted. Great lobby/living room area. Complimentary champagne and cake. Nice location.
The pillows were hard as bricks, didn't sleep well most nights. The internet was ridiculously bad kept disconnecting and going slow - this might seem trivial, but for the price of the room it was really annoying and unacceptable, wouldn't want to be a business traveller here...
the staff are excellent and very helpful
Fantastic location. Friendly staff. Very comfy bed with luxury bed linens. High ceilings and a big window.
No tea/coffee in the room. Tiny room.
Friendly staff, nice lobby, lovely area,
A rather small shower and am oddly placed mirror
The staff were wonderful, helpful, and professional. Little details such as the canapé and champagne in the evening set this place above others I have stayed at in London. I truly do not have any complaints - they went the extra yard...
That I had to stay somewhere else when I returned to London, as they were completely booked!!!!
Clean hotel. Good if you are just looking for a room. Location was good if you like privacy. It was convenient close to bus stops and the tube stations. Staff were helpful and friendly.
Bed and pillows were very uncomfortable. Street noise was disturbing. Curtain was old and torn! Room and bathroom were super small!
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