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10 Bina Gardens, South Kensington, Kensington and Chelsea, London, SW5 0LA – Show map
Excellent location – rated 9/10! (score from 122 reviews)
Rated by guests after their stay at The Cranley Hotel.
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122 verified reviews
We speak your language
The Cranley Hotel's staff speaks: Romanian, Portuguese, Polish, Italian, French, Spanish, English, German
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Massage, Bicycle Rental
Food & Drink
Bar, Breakfast in the Room, Special Diet Meals (upon request)
Free! Wired internet is available in the hotel rooms and is free of charge.
Free! WiFi is available in public areas and is free of charge.
No parking available.
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning
Romanian, Portuguese, Polish, Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge in a crib.
One older child or adult is charged GBP 40 per person per night in an extra bed.
The maximum number of cribs in a room is 1.
The maximum number of extra beds in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
The Cranley Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 122 reviews
Value for money
Show reviews from:
Well-located in exclusive South Kensington, this 4-star hotel is less than half a mile from London’s Natural History Museum and the Royal Albert Hall.
Score from 1499 reviews Very good
Avni Kensington has stylish, modern rooms in London's exclusive Royal Borough of Kensington and Chelsea, just a 5-minute walk from Gloucester Road Tube (subway) Station.
Score from 961 reviews Good
Sydney House Chelsea is a Grade II heritage-listed Georgian building near the fashionable Fulham Road.
Score from 155 reviews Excellent
Overlooking a picturesque residential garden square, the Henley House Hotel is a unique boutique hotel in the vibrant Royal Borough of Kensington and Chelsea.
Score from 625 reviews Very good
I prefer a room with a view of the street
A breakfast room would be nice
Due to a Transaction error, my reservation for 5 days was done twice, so by the time I arrived, I had 2 rooms and my credit card was charged 2 times. I lost a whole day trying to work it out with the Hotel, but despite my reasonable explanations, they refused to offer a solution. On the next days I realized my " second charged " room was already taken by new guests. What a great business for the Hotel. I strongly believe they have fooled me with USD 1.500. I haven't been able to get that money back, not even partially. Very disappointing Customers Services, absolutely NOT recommended.
The Cranley is in a great area. Our room was large, comfortable and quiet at night. The bathroom was modern. The staff were very pleasant and helpful and the complimentary happy hour was a fun time to meet other guests. The "Devonshire Tea" was a delicious and fun habit we got into each afternoon.
A couple of the chairs in our room were starting to look a bit shabby. Judging by the rest of the hotel, I'm sure they are scheduled to be recovered soon.
Great staff till end of stay . Clean, good rooms. Lovely to have a courtyard.
Felt like I got ripped off on breakfast. Paid online then charged me again at hotel. Said I booked continental . Charged me for 4 breakfast instead of 2. Poor end to a great stay.
the location, the comfort and the overall standard of the hotel was very good.
That the hotel added a £30 surcharge for necessary room upgrade for a room to accommodate an extra bed. Booking.com took the booking and made no mention that the room was not suitable, and if it had been unsuitable Booking.com should not have made the booking.
The friendliness and helpfulness of staff. The overall feeling of being in a family house rather than a hotel. The room service
On second evening had trouble with WiFi around midnight. Having to change password every day....in this day and age wifi should continue to work once you have entered details the first time
Staff is friendly and always helpful
Nothing to dislike. We stay there everytime we are in London.
Execellent service from friendly staff homely feel traditional building drinks and canapes evenings Great location size of hotel made it feel more personable Lovely big windows that are able to open for fresh air easy check in/out Quality bedding
water came out boiling in the sink very quickly No tea or coffee making facilities in the room room was small but comfortable
Good room, very clean and staff were very helpful.
No tea/coffee facilities in the room.
Well kept, recently painted. Great lobby/living room area. Complimentary champagne and cake. Nice location.
The pillows were hard as bricks, didn't sleep well most nights. The internet was ridiculously bad kept disconnecting and going slow - this might seem trivial, but for the price of the room it was really annoying and unacceptable, wouldn't want to be a business traveller here...
the staff are excellent and very helpful
Fantastic location. Friendly staff. Very comfy bed with luxury bed linens. High ceilings and a big window.
No tea/coffee in the room. Tiny room.
Friendly staff, nice lobby, lovely area,
A rather small shower and am oddly placed mirror
The staff were wonderful, helpful, and professional. Little details such as the canapé and champagne in the evening set this place above others I have stayed at in London. I truly do not have any complaints - they went the extra yard...
That I had to stay somewhere else when I returned to London, as they were completely booked!!!!
Clean hotel. Good if you are just looking for a room. Location was good if you like privacy. It was convenient close to bus stops and the tube stations. Staff were helpful and friendly.
Bed and pillows were very uncomfortable. Street noise was disturbing. Curtain was old and torn! Room and bathroom were super small!
Helpful staff. Good transport links. Comfortable bed, lovely linen.
Very helpful staff
The room was amazing and we were given a complimentary upgrade. A glass of champagne was sent up to our room before we left for the evening and the idea of an honesty bar was interesting too. The decor was luxurious and the location was fantastic we will be staying here again.
wonderful staff and superb location
The beds are just great. The location is perfect as you have the tube 5 minutes aways and you can get everywhere. The staff were super friendly. This is my third stay at The Cranley and the big difference for me is that the staff are way more friendly this time around which was great to see.
The rooms are a bit small. When I booked the room through booking.com it said garden view. After checking with the reception they said they don't have any rooms with garden views. So this might be false advertising on booking.com! We had to keep logging in to the internet every time which was bit annoying and the speed was slow.
We stayed here during a visit to the Albert Hall. We loved this small and friendly establishment with very personal attention. They gave us a free upgrade to a lovely' four poster' room. Loved the free glass of bubbly and canapés each evening ! Loved the fact that breakfast was delivered to your room.... nice lazy start to the day ! All staff were extremely helpful offering advice.
nothing not to like !
The relaxed informality, the decoration, the general welcoming feel of the place and the charming staff.
Excellent service. Beds, linnen & bathroom very good.
No breakfast room. Furniture a little run down.
The boutique feel of the hotel The location of the hotel is excellent Staff are friendly
Room service can tend to be lack lustre I have stayed here a number of times and a bit of a shame staff never recognise me as i recognise them
The location, the furniture
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