Cumberland Hotel  

We had a pleasant stay. Food and services were very good. Convenient for sea front and town.nothing

The noise at the back of the hotel at night.

I love staying at this hotel. The staff are always friendly and welcoming, and courteous at the same time. As a regular customer, they always give me a great room. The Art Deco design is delightful, while each room has an individual character. It is always impeccably clean and comfortable. The hot and cold buffet breakfast is a great start to the day. The location on the East Cliff top is perfect, with a view of both piers, fantastic sunrises and the moon's reflection over the sea. It is a near as possible to a home away from home, and yet the booking.com prices are very reasonable.

This hotel was lovely! Staff were very professional & helpful. The room was very clean, stylish & comfortable. The breakfast the next day was amazing! I would definitely stay there again.

Staff are always ready to help, rooms are clean, food is good - fantastic location

The Beds are tired

From booking in we were met with friendly helpful staff a receptionist called Bayan was very sweet. The room was beautiful especially for the price we paid. We loved the art deco style of the hotel and breakfast was very enjoyable and plentiful. Would definitely come again and would recommend to family and friends. Thank you for a nice stay.

Nothing !

Location, bar service and pool.

Check in ran late. Breakfast not freshly cooked.,

I stayed one night in a single room after a weekend trip. I booked because it was a good cost b&b, and the hotel had reasonable reviews. For the money I paid I really wasn't expecting too much but I was very pleasantly surprised. Reception and public areas have been renovated in "Art Deco Glitz" style and look good. The room was small but clean and well maintained. I found the staff were all excellent, courteous, helpful, polite and willing (which must be a credit to the management, hr or training), because this theme ran through the reception staff, to bar, restaurant and housekeeping staff throughout the hotel. Dinner and breakfast services were great but food quality average. Car park is small but I got a space. For the less mobile the hotel is on East Cliff and it's a steep walk back up from town or the beach, but for a short stay there's no need to leave the hotel. The outside pool and patio area looked pleasant for when the weather is good.

Pleasant looking large hotel (part of adjacent chain of 3) fitted out in an Art Deco style of the 1930'S. Agatha Christie's Hercule Poirot would not feel out of place in the public rooms! Staff display an obvious pride in their work and show attention to detail. Very friendly. Relaxing lounge, restaurant and bar/brassiere. Food cooked and presented to a very good standard. Enjoyed my buffet breakfast. Booked a single room which turned out to be a small double (room 303 on 3rd floor). Able to use facilities in the other 2 hotels (indoor swim pool and sauna etc). Public rooms in Cumberland operated and maintained at a high standard. Hotel let down by poor quality of bedroom.

Hotel let down by poor quality of bedroom. No air conditioning and a bit warm over the hot Easter break (2011). Room furniture and carpet looking a bit shabby and tired. Front of drawer unit broken. Electrical safety (pat testing) stickers on hairdryer and kettle show annual safety testing to be overdue (last done in 2009). a light switch screwed to side of wardrobe had sharp points of screws protruding into wardrobe hanging space on the inside (so could easily snag on your clothes) along with lengths of wire cabling and an exposed earth wire. Creaking wooden floorboards (to be expected in a hotel of this age). Could hear tv through the wall from next bedroom at night. Overall room and en-suite was clean (except for carpet which I really didn’t want to walk on in bare feet). Indoor swim pool in adjacent hotel closed too early at 9pm. Outdoor pool and sun deck area at Cumberland was out of bounds at 8pm. Hotel car park at rear had overflowing rubbish bins and mounds of rubbish. My booking was a cheap last minute internet deal for just 2 nights. For a longer more expensive holiday I would not have been very happy about the standard of bedroom accommodation. Hmm... Was voted best large hotel in Bournemouth (2009)... Understandable for the public rooms but they obviously they didn't check out my bedroom.

We enjoyed swimming in the swimming pool. The public areas were nicely decorated and very comfortable. Having a tv in the room was good, as was having tea and coffee making facilities. The sea view and balcony were great.

The only thing we didn't like was there was no water available to drink in the room and we all woke up really early all dehydrated. However, the porter/ receptionist did get us a glass of water to take up to our room. It was very hot in the room. I would have liked information on the bookings website on how to book a meal for the first night. I expected to be able to do this when booking the room, but there was no option, so when we arrived at the hotel at 6 pm we didn't know if we would be able to book or not.

The staff were extremely helpful and attentive. We were there for a wedding reception and a two night stay and it was the same quality of care at every level. Very reasonable prices. Very impressed.

The ground floor is luxurious and contempory. It is obvious from the first floor up that the decor is 'tired'. It is only an observation but there nonetheless.

The resteraunt,reception,bar and common areas were excellent.The two for one deals on the food monday to thursday were fantastic and very good value for money.The staff were polite,friendly and helpfull.

The room was noisey due to creaking floorboards above and the interconnecting door to the adjacent room offered no sound insulation and should not be there.The bathroom had hair on the floor and one on the sink.The balcony had a dirty nappy in a bag.However, when I told reception about the nappy a member of staff was there within 15 minutes to take it away.

Pillows were poor very small

helpful and polite staff,good food,evening and breakfast