Cumberland Hotel

Personeel is goed getraind en vriendelijk. Kamer met zeezicht voldeed aan de verwachtingen. Art deco design van publieke ruimtes en op kamer is fraai maar wat betreft kleurzetting iets te hard (zwart en rood overheersen).

We waren niet tevreden over het lawaai geproduceerd door diverse lieden 'savonds en 's nachts aan de bar bij het zwembad. De gasten van de duurdere kamers (met zeezicht) hebben hiervan het meeste last. Internetverbinding is slechts mogelijk direct naast de bar.

Geweldige keuken -top personeel in de restaurants - ligging. Aan bevolen door www.culinairgenootschapheemskerk.eu

geen minpunt maar als het slecht weer is, zijn 4 tv zenders weinig.wel minpunt is elk gebruik uit de bar op kamernummer zetten kost 1.80 pond en tikt hard aan.

It was very good value for money and in a good location with easy transport links to the centre of Bournemouth. The view from our room was fantastic, overlooking the ocean. In fact, we were upgraded to a sea-facing room which was a lovely surprise. The breakfast was enjoyable and I liked the decor around the hotel.

We ordered room service and were charged £3.50 service charge for somebody to bring our food to us. This is the first time I have ever experienced this in a hotel anywhere in the world and thought it was very poor customer service. The room service was not cheap in the first place but to add that charge on top was quite shocking. Little details like that can really put people off, so I would recommend they rethink that policy.

Very noisy not at all suitable for us and we checked out after one night

I liked the friendlyness of the staff and nothing seemed to be too much trouble

Excellent decor.

Very creaky floorboards. Double-glazed window didn't seal, noisy in strong winds.

Great Art Deco ambience in public areas, many bedrooms also redecorated in this style. Good sized twin/double rooms, even when booked as a single. Great breakfast, hot and cold. Free wifi in bar.

Wifi not available in bedrooms. Creaky floorboards and occasional noise from adjacent rooms - probably thin walls and ceilings under the decor. Occasional lapses in cleaning (one of two soap dispensers missing on previous stay. Missing pillowcase, dust on bathroom shelf, Room 404, night of 26/11/2009, reported at reception). Christmas music at breakfast in mid-November.

Everything was clean and tidy, staff were helpful, very comfortable, good breakfast. Nice facilities at the hotel next door.

Wallpaper.

the Reception area bar and Resaurant excellent. decor lighting suberb.

bedroom needing finishing off. bath panel mirror too high! central heating not on till mentioned to reception.not enough sugar milk. lock too difficult to master. corridors on our level dark and dull

The sqweeky floorboards.

Location, comfortable lounge bar. Friendly staff, on the whole. Good bed.

The bedroom was very small, and overlooked a scruffy flat roof covered in cigarette butts (despite it being a non-smoking hotel). While the bedroom was freshly and attractively decorated, the furniture (other than the bed) was a bit rickety and tired. The main problem was noise: the wall between the next room was so thin that we could clearly hear the lady next door unwrapping a biscuit (!), and the floorboards above so creaky that we could hear every step the people upstairs made. Plus, our room was apparently over the kitchen, so we were woken early by lots of shouting and clattering of crockery (at one point we were treated to a clip-clop-clip-clop demonstration of bowl horses!). A bit disappointing in a hotel with such aspirations.

Hotel reception area was good,along with the bar and dining area.Had a good feel about the place.Boutique style about it,with a retro twist

Front side of the hotel great,but the backside ie stairs,hallways,rooms,lift etc ugly and very very dated.Deluxe rooms very basic,basic TV's,bathrooms basic,with very poor head pressure on the showers.Old crosshead shower valves.Its time to spend some money guys!!

From the check-in to check out the staff were excellent. The hotel is very stylish . The restaurant service was very good and the set menus excellent and execptional value

Very small and slow lift only three people at a time, two with luggage.