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Central Promenade, Douglas, IM2 4RA, United Kingdom – Show map
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37 properties in Douglas
Including hotels, apartments, villas and more.
320 verified reviews
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The Empress Hotel's staff speak: English
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Hiking, Sauna, Fitness centre
Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room service, Packed lunches, 24-hour front desk, Luggage storage, Laundry, Dry cleaning, Shoeshine, Trouser press, Meeting/banquet facilities, Business centre, Fax/photocopying, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Heating, Non-smoking throughout
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years are charged GBP 7.50 per night for children's cots/cribs.
One child from 2 to 12 years is charged GBP 15 per night in an extra bed.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 320 reviews
Value for money
Show reviews from:
With the Isle of Man’s only licensed casino, Best Western Palace Hotel is centrally located on the beautiful Victorian Promenade overlooking Douglas Bay and just metres from the beach.
Score from 399 reviews Good
Overlooking the magnificent Douglas Bay, this beautifully refurbished 3-stars hotel is ideally located in the heart of Douglas, the island’s capital, just a few minutes walk from the ferry terminal.
Score from 255 reviews Very good
Ideally located right in the sea front in Douglas, Isle of Man’s capital, Cubbon House offers bed and breakfast accommodation, en suite guest rooms and free WiFi.
Score from 25 reviews Superb
One mile from the centre of Douglas, Athol House offers well-appointed accommodation with free Wi-Fi and parking.
Score from 171 reviews Superb
location is good.
room smelled musty and damp, dangerous step outside bathroom going down into bedroom, no warning!!!! my wife fell during the night injuring her ribs and knee, completely unsafe, "check room before unpacking."
The breakfast was lovely
Room s need decorating
Very pleasant sea view room and good selection for breakfast. Staff very friendly and helpfull
Continual Abba music
everything almost. Staff are great. I love the burgers on the isle of man and these were on a par with the Glenn Helen which has closed down, and that is the highest praise I can give a burger mmmmmmmmmmmmmmmmmmmmmmmm lovely
being banned from the bar because of a private function and moved to the bar downstairs. The biggest gripe was the toaster at breakfast, you either put the bread through once and it was like stale bread or put it through twice and it was cremated nothing inbetween. So only minor dislikes really.
Lobby and staff service.
Bedrooms and corridors away from the main part of the hotel were old and tired, and in need of an update.
clean room, clean bathroom, comfortable bed, sea view
quite a small room
stay here every year for the tt . bought the wife this time and she loved the hotel and the island
our room had an air vent extractor thing outside the window, noisy , didn't bother me but the wife couldn't sleep
We loved the sea view, the good breakfasts and the helpful staff. Bed was comfortable.
There was no hand held shower for hair washing
The Location was excellent! Right on the promenade and near to bus stops. Lovely staff in the reception, bar and restaurant. Clean room and bathroom. Also there was a discount for a "single" room. Breakfast was great and the bar was well stocked. Would definitely recommend it to others!
This is really a very good location and the view is spectacular whether the ocean is calm or raging. We were in a front room. So can't say what other rooms are like. The food is very good. This is my second stay and I have been pleased both times. I found everyone very friendly.
This location would be excellent with just a little paint. I suggest starting with the bathrooms. It is older, but still has many good years.
Friendly staff. Very helpful. The hotel is warm and welcoming. I stay there every time I'm on the Island. Wouldn't consider anything else.
We had an excellent stay here. Breakfast was superb. Food was hot and well cooked. Liked the fact you could make your own toast so it was made as required and not cold and rubbery. Suited our requirements entirely. Bedroom and ensuite clean and comfortable. Would stay here again.
No negative comments to write.
Enjoyed the friendly atmosphere. Excellent food good location
Restaurant food was imaginative, plenty of choice, well prepared and very enjoyable
location and breakfast
room too small
Comfortable, great location, fabulous sea view room.
Staff were unfriendly and lazy!
Breakfast and Breakfast Room Bar and Reception
Shower over bath
brasserie and piono bar ,pianist very good
the breakfast room is looking a bit tired
The staff at the Empress were very efficient and cheerful,in particular Ann-Marie,nothing was to much trouble for them.The hotel was clean and inviting. We had a wonderful stay.
EXCELLENT service from young man behind the bar friendly helpful advise on where to go and what to see
Hairdryer in room beds to small
Reception, bar area and restaurant were clean and looked good.
The bedroom needs refurbishing very old fashioned carpet was grubby.
The breakfasts were excellent nothing to complain about
Quite a few stairs not good if you fave walking difficulties
The waiter service was good in the hotel.
The evening meals and the morning breakfast , their could be more choice , IE. boiled eggs, poached eggs . The evening meals more choice on the main menu during the week instead the same every day.
The size of room and sea view. (These front rooms limited). The Piano Lounge. The Food
A tired and unhelpful Staff No facility to help with luggage into the Hotel although requested. Restaurant Closed on a Sunday evening. No Parking apart from in the Street which sometimes resulted in a long walk to the Hotel. Being woken each day by the 6am Tractor nosily clearing the beach in front of the Hotel. Breakfast in the Basement Burgher Bar
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