The Empress Hotel  

We had a fantastic short break at the hotel, the staff were friendly, all our needs were catered for. Very relaxing, we will return!

Good location welcoming foyer fresh and clean through out .friendly helpful staff .good food . the piano bar was enjoyable and the glass conservatory was very relaxing

Excellent location and friendly staff. Wonderful update of an old Victorian building. The corridors were well lit and a pleasure to walk down. Public areas gave a good first impression of a modern hotel that wanted to offer a warm welcome. There was plenty of space to sit in and relax. The morning porridge was filling and tasty. The location was superb, a sea view is well worth the money. Extra milk etc always available for your room. We would be happy to return to this hotel should we stay on the island again.

Small single lift and on 3rd floor tended to have a lot of static in the lift button, but on mentioning the static were given full assurances that checks had been made and it was perfectly safe

Wonderful luxurious great value for money nice friendly staff, good food and warm comfortable bedrooms. We would recommend this hotel to friends and family

The comfort and cleanliness of this hotel is always good, I have stayed there many times and the quality of the hotel stays very good. It is well placed for my work on the Isle of Man.

The down side is the lack of parking as there is only on road parking here. But you can usualy find a place so don't be put off. The quality of the food in the lower floor buffet bar is poor and over priced for what it is. On my last stay I did not enjoy the food in the buffet but gave it a second chance this time. I wish that I had not!!

The hotel was in a good location. The entrance and reception areas, and adjacent bar and restaurant areas were smart, clean and attractive. Staff were pleasant and helpful. Rooms were clean, comfortable and - importantly in view of the cold weather - warm. A faulty television was replaced within minutes of it being reported to reception. Restaurant and Bar food was very good and reasonably priced.

Subsequent to booking our room, we were informed that the swimming pool had been closed permanently, which was a bit disappointing.

The hotel staff were very friendly and efficient. Breakfasts were excellent and served in pleasant surroundings.

As 70+ year olds our allocated room was a fair distance from the elevator and up two small flights of steps. There seemed to be rooms to spare much more easily accessed, and we wondered why we were allocated our particular room.

Stayed here on two seperate days and was highly delighted with the service and staff.The breakfasts were exceedingly good,a choice of cereals,fruit and yoghourt,and or a full cooked inc. Toast etc. and were provided as a buffet ,which was always topped up efficiently and hot. The rooms were clean and comfortable and the shower/bath was hot,(unusual for such a big hotel).The staff were friendly and courteous and I would stay again.

My one dislike about the Empress was the fact that the rooms were not sound proofed.There was noise from rooms on the floor above and late night revellors disturbed me on three seperate occasions on the second nights stay.The bars stay open while ever there is someone drinking and this can go on untill daybreak.The continual banging of doors and loud drunken laughter and chatter spoilt my second nights stay.

Good clean and comfortable

Free access to wi-fi would have been good!

Very enjoyable medium priced hotel, with exceptional staff would recommend.

The room was small but not so much that it would detract from our stay.

Was in easy reach of the Gaiety Theatre as we were there for the Festival. Relaxing hotel and friendly, and we will hopefully stay here on our next visit.

There wasn't anything not to dislike on our short stay.

Very good quality at reasonable price. Courteous, efficient staff.

One night spoiled by noise coming from the live band at an evening wedding function. But we were financially compensated for the inconvenience.

Friendliness and helpfulness of staff (including cleaning staff) Excellent breakfasts. Cleanliness Views and location

Quite disappointed that although we were there 6 nights we never experienced the piano bar with a pianist playing which would have been the icing on the cake to our excellent stay. ( We have recently met up again after 32 years and this would have been really special !) Never mind we will have to come back again!!!