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The Empress Hotel
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7.9
Top
Based on
159
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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John
Solo traveller
Wirral Merseyside,
United Kingdom
June 29, 2009
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friendly staff good location |
7 |
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Anonymous
Mature couple
United Kingdom
June 28, 2009
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Friendliness and helpfulness of the staff. Good food with reasonable choice at lunch and dinner and an excellent breakfast. Inadequate storage space (drawers etc.) for a stay of more than a couple of days. |
6.5 |
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Arthur
Mature couple
QUEENSFERRY,
United Kingdom
June 26, 2009
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friendlyness and good food long wait for lift and we were on the 3rd floor. |
8.5 |
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Anonymous
Solo traveller
United Kingdom
June 22, 2009
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Handy for my destination within the town (but also for the facilities of the town itself), its sea-front location, and the delicious breakfast. I wished I could have had a sea view from my room, rather than a wall view. |
9 |
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Anonymous
Solo traveller
United Kingdom
June 19, 2009
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The friendliness of all the staff, comfort of the lounge and restaurant areas and its location on the promenade of Douglas Bay. The town is a comfortable and pleasant walk although there is a bus / tram service. The breakfast was excellent! |
10 |
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Gillian
Solo traveller
Nantwich,
United Kingdom
June 11, 2009
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Staff are extremely polite and helpful. Convenient access to the Aroma restraunt |
9 |
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Richard
Solo traveller
Elloughton,
United Kingdom
June 8, 2009
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It was a business trip, but the sea front location made the evenings very enjoyablw. |
7 |
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John
Solo traveller
Yeovil,
United Kingdom
June 8, 2009
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Hotel was run very efficiently, with pleasant staff. Location was very good being right on the sea front and a short walk to local shops / restaurants etc. Very convenient for the ferry terminal. |
7.5 |
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Brian
Solo traveller
wells-next-the-sea,
United Kingdom
June 7, 2009
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Friendly staff,excellent food,quiet environment. No room safe. |
7 |
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Catherine
Group
Ballymena,
United Kingdom
June 6, 2009
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Rooms and beds were very comfortable and clean. The staff are extremely friendly and helpful throughout our stay. |
9.5 |
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Gregory
Solo traveller
Cincinnati, OH,
United States of America
June 6, 2009
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Good location midway on the Promenade and close to a bus and horsecar stop. Check-in and pub staff were friendly and efficient. Unlike many older British seaside hotels, this one has a lift. |
8.5 |
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Joanne
Group
Chester,
United Kingdom
June 4, 2009
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Efficient and polite staff on front desk The spa facilities were very basic, it would have been better if locker keys were available from the spa desk rather than reception |
8 |
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Maurice
Mature couple
Thornton Cleveleys Lancashire,
United Kingdom
June 3, 2009
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View of sea.Friendly staff.Clean.Music played on piano,not loud. Breakfast needs better monitering, waiting for refill of hotplates. |
9 |
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Susan
Solo traveller
London,
United Kingdom
June 1, 2009
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The staff were exceptionally helpful. |
10 |
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Joan
Mature couple
Glossop,
United Kingdom
May 29, 2009
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There was a nice atmosphere in the hotel, all the staff were very helpful. The only problem we had was that my mother has mobility problems and there are quite a lot of steps to get up to the hotel and also in the hotel. It wouldn't be any good for anyone in wheelchair or anyone who has difficulty in walking. |
9.5 |
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Valerie
Mature couple
Poynton, Stockport, Cheshire,
United Kingdom
May 28, 2009
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Hotel , breakfast and restaurant food all to a high standard. The noisy floorboards in the room above 109. |
10 |
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Sujoy
Family with young children
LONDON,
United Kingdom
May 27, 2009
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its sea view from the room and location of the hotel . only thing which i felt little uneasy was the reaction of the staff towards us as they didnt expected us in between most of the customers being 60 plus age and we were the young family in between them,the staff looked surprised and even one restaurant staff asked r u staying in this hotel,isint that stupid? |
8.5 |
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Colin
Mature couple
wigan,
United Kingdom
May 24, 2009
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clean rooms and good breakfast good location, the bar beer lines had not been cleaned for some time making the lager cloudy and tasting foul |
8 |
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Jon
Solo traveller
Northwich,
United Kingdom
May 17, 2009
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Bar staff were friendly, attentive and the food was good Breakfast was poorly organised and appeared to lack supervision |
6 |
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Susan
Mature couple
Camberley,
United Kingdom
May 16, 2009
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the main rooms of the hotel were very nice, clean and well furnished. Staff were all very pleasant. Breakfast was good and the meal we took in the dining room. was emtremely good and very good value. Room was quite small but adequate, chairs in room need to be replaced as they look shabby and also look quite dirty. |
6.5 |
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Oliver
Young couple
Wrexham,
United Kingdom
May 13, 2009
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The atmosphere in the hotel is excellent, elegant and a little bit victorian. Especially the piano player in the evening created a special relaxing feeling. The seaside executive suite in which we stayed has a fantastic view out to the bay. |
9 |
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Anthony
With friends
Berkhamsted,
United Kingdom
May 12, 2009
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The hotel was clean and comfortable with an excellent English dinner menu. Piano Bar very comfortable with a good evening ambience. The bedrooms were a bit on the small side and the breakfast could be improved. |
8 |
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Veronica
Mature couple
Monmouthshire,
United Kingdom
May 7, 2009
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Great location and staff very friendly.Resturant menu limited but very good.Public areas very good plenty of room to have a relaxing drink.Over all agood base for a short break. Only down side not really any to park, must be a problem in the hihg season. |
10 |
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Derek
Mature couple
Tyldesley,
United Kingdom
May 6, 2009
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The view from the room over Douglas Bay |
9.5 |
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Graham
Solo traveller
Derby,
United Kingdom
May 1, 2009
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Good clean hotel with good food. Friendly staff, handy for my business trip due to its location. Parking is a problem ! |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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