The Empress Hotel

Location and use of the pool as travelling with a child

Fire alarm going off on arrival and again at 5.15am on day of departure

A good place to relax excellent location

Expensive, some of the furniture in the rooms is becoming dirty / tatty

The bedroom was a great size and very clean as was the bathroom. Receptionist was very helpful on check in and check out.

The hairdryer in the bathroom needs to be updated.

The pleasant atmosphere although it was quiet as can be expected in October.

To eat at at reasonable price and a non exotic menu you had to eat in the piano bar on a low coffee table

early breakfast available for ferry dep,most of staff very polite ex night porter surley.

i was charged for double room not given single option hencei paid more than i neede to not enough coffee /milk &towels will stay again but will book single room for economy

staff were very helpful and friendly. Food in the hotel was excellent.Location is excellent.

This is a regular business trip, and I find it an ideal location to relax in the evening

Very slow service in the restaurant, the staff go missing on a regular basis, ok if you have plenty of time but very annoying if you need a relatively quick meal and then get on with something else

The staff were very helpful and pleasant. An interesting Aroma restaurant downstairs serving asian food. A nice bar area with a pianist most nights.

I felt that parts of the hotel could have done with a lick of paint. Having to pay for internet access is not what you would expect from a large hotel that may wish to attract business customers.

Location excellant . Good room at the front. Towels excellant .Nightly entertainment good.

Food in conservatory bar very overpriced for what we had.

All of the staff were lovely, the receptionsts, the bar staff, the kitchen staff and the room attendant- hope I havent missed anyone out. The location was perfect, a lovely stroll to each end of the bay. Everything was great- our first vist to the Isle of man and it couldnt have been better.

Hotel was great, the tv reception could be improved perhaps and better quality tolet roll- now I am beng picky but really cant fault anytrhing else.

I liked the location, the conservatory and the breakfast which was plenliful.

Room was a bit small.

The hotel is well placed, on the seafront and about half way between the Steam Railway & the Electric Railway. Breakfast was excellent.

Pianist/organist in the bar was not to our taste and was off putting - we went elsewhere for drinks.

very comfortable rooms and restaurant area . staff very helpful and friendly. Excellent positon of hotel right on the front and convenient for all amenities.