The Empress Hotel  

Staff very helpful ,friendly & accommodating ,went the extra mile for us without question. Room clean ,warm with everything we needed (best ginger biscuit I have eaten) .Breakfast more than ample ,well cooked well laid out and a very good start to the day.All in all the hotel made this a very pleasurable stay under the circumstances (funeral) and I will head for the Empress on any further visits to the Isle of Man .Thank you.

There was nothing to dislike about the hotel ,the staff ,the food ,the atmosphere, the location ,the room,could not have asked for more.

The rooms were clean. Hotel central for all town ameneties. Piano bar relaxing. Price reasonable. Would recomend to friends.

Hotel lovely and clean, good location as reasonably central.

Swimming pool and spa pool needs cleaning, small and dingy. Needed to ask Reception to turn on the steam room but they didn't tell us that so we were changed and wet before we read the sign on the steam room door.....Overall definitely not a place to go if you want swimming and spa facilities.

Excellent all you can eat restaurent in the hotelchinese indian and english

Good entrance hall

Staff attitude

Convenient for city centre

Room very small, and noisy.

Reasonable price , reasonable standard , convenient location , sea view , not too crowded . Well equiped gym .

Noise from adjoining rooms , I'm not complaining about noisy customers but poor sound insulation of bedrooms . Staff whos first language isn't English struggle to understand scrambled egg or beans on toast means it all comes together , not a plate of toast followed by a plate of scrambled egg or baked beans . Swimming pool is a token gesture , too small to really swim in .

The staff were friendly. The hotel was clean. The breakfast was delicious and very well cooked and presented.

Convienient to Douglas centre and to family Relaxed atmostphere of piano bar good breakfast

I would have liked to use the pool but did not realise were it was so better signs would be helpful I.E. like breakfast sign

on arrival we wanted to leave our bag prior to checking in (we were early and the room not ready) the check in staff said don't just leave your bag i will upgrade you to a room that is ready with no extra charge. The upgrade room had a sea view and was modern, clean, comfortable and warm. Staff very friendly and attentive making our one night stay very pleasurable. The pool and jacussi area was clean and fresh.

Changing areas for the pool were very cold and not nice to use because of this. I had to go back up to my room wrapped in my towel and coat to get under the shower to warm up.

.We came to The Empress for a three night break. The location was very good, roadside parking was good too. We were made to feel very welcome from entering the hotel on arrival to when we left. The room was very clean and warm and comfortable. We used the pool, jacuzzi, gym and steam room which we found good and relaxing after a day out exploring the island. Breakfast was first rate with a good selection. All in all this hotel was a perfect choice for our short break.

Reasonably convenient for getting to event

Rooms poor - one of our guests had to upgrade his room.