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119 - 125 Mount Pleasant, Liverpool City Center, Liverpool, L3 5TF, United Kingdom – Show map
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689 verified reviews
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Best Western Feathers Liverpool Hotel's staff speaks: English
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Food & Drink
Restaurant, Bar, Snack Bar
Wired internet is available in public areas and is free of charge.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs GBP 10 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Ticket Service, Baggage Storage, Concierge Service, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking for more than 10 people, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 689 reviews
Value for money
Show reviews from:
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Location and friendly staff
Having to wait for car parking
Liked the fact they held our luggage securely after we checked out. Girls serving breakfast did their best in very busy circumstances and ensured I was seated in reasonable time. Breakfast selection was good.
Cold showers in both rooms! The expelair did not work in double bed bathroom Hard to switch shower and avoid soaking the floor outside of shower cubicle which probably accounted for tiles lifting slightly. This is not a hotel for people with limited mobility as most rooms up rickety stairs. The experience of this hotel means I will avoid booking a Best Western hotel again. Had a better stay in the local hostel on a previous visit! not good value for the outlay!
Breakfast was nice but cooked selection was not replenished very speedily
The location and the choice of breakfast.
This is the 4th time we have stayed at this hotel and the 3rd time the bar was unavailable to residents due to a private function. For the money the rooms are very small.
The character of the hotel
Friendly staff very helpfull Not far from town
The fact that there was a Christmas party on Saturday evening which meant residents could not use the lounge bar for food or drinks. Also were not advised of this in advance. Was told that food & drinks could be brought to rooms but this totally impractical as room extremely small!
Friendly, helpful staff doing their best . One of the most comfortable hotel beds I have slept in. Good free wi-fi
First room - no frosted glass in bathroom just lace curtains - people across the street could see in! Next room - shower not working. Third room - very noisy from street outside. A lot of work needed here e.g. double glazing and basically all the features that one would expect these days.
location - easy to walk into the centre of Liverpool to do shopping, and to visit places of interest. breakfast - freshly cooked and loads to eat
1.a room was being redecorated on the floor below - the smell of paint was rather unpleasant and I had to walk out that way.
The staff did move my bags to another room when I complained about the lack of a proper bath, which had been specified in the initial booking.
I specified a bath but the first room I was given didn't have a proper full length one, more of a small tub. However when I complained, the staff did arrange for my transfer to another room. However this was a bit disruptive and took up time.
With this hotel it was all about the hospitality we felt as soon as we walked in the door at 7am. We couldn't have asked for a nicer welcome or more helpful staff from the people at reception to the restaurant and bar. I was staying with my 11 yr old daughter for her first match and I will always look to book this hotel in the future
Comfortable bed, hot shower, excellent breakfast, convenient for the city centre and Lime Street railway station. Friendly staff
Bedroom on the small side, drinks in hotel bar rather expensive.
no curtain in bathroom which looked onto road
Clean room, coffee & tea making facilities, staff are pleasant
Room was very small and too warm, 4 flights of stairs to climb, long wait for a table for breakfast and staff were slow to offer tea/coffee, pricey for what we have paid in the past
The hotel was perfect and the evening meal was just as we could have wanted, no rush and perfect food. The bedroom and bathroom also perfect and the staff not one fault .
Only staying for one night
Location good for visiting daughter at university and City centre
Size of room tiny at top of building for a so called double, bed pushed up against wall , no bath in bathroom only shower & shower didn't work in morning and was freezing cold, room was freezing cold when we arrived back in evening . very disappointed in this room as wasn't cheap at £139 and expected better of best western. Wouldn't stay again
Room was tiny it were basically just the double bed in the room and very little floor space, the wardrobe only had hanging space for 8 items so everything else had to be left on the floor of the wardrobe as there was no shelves. the room was way too hot even though the heating was off. The hallways are very narrow up to the bedrooms. Way over priced paid 332 euro for this shoebox for 3 nights(not including breakfast)
location near city centre
room was very small , lucky it was only myself and child
Location and breakfast. Able to cancel future booking with no hassle.
The room was over the kitchen and it was noisy with a lot of banging until 10.00 pm. Then there was a continual electrical hum all night, and more banging around 5.30 am. Reception staff were unhelpful and told me I should be grateful that I got an upgrade. Previously stayed at this hotel in a much smaller room and it was fine. Very disappointing experience I hardly slept, also charged for parking (again) when I have no car. Won't ever stay again.
The hotel was about 10 minutes walk from the town centre which meant it was relatively quiet.
The fire alarm went off at 11.40 which disturbed our night and we found it difficult to get back to sleep.
Excellent all round, have stayed many times and will again !
Every thing but mostly the route to my room . The place is like a rabbits warren and if there is a fire then for sure some one will die trying to find there way out
No heat over night. The room/bathroom not as clean as expected from a Best Western. Breakfast disappointing.
Staff extremely friendly, helpful and kind. Breakfast excellent choice of hot and cold buffet. Bar area good and manned by good staff.
Bedroom very small 2 small single beds for 2 quite large adults.
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