Inn On The Prom At The Fernlea Hotel

swimming pool

restaurant staff had abrupt and poor manner, food choices were unavailable, poor vegetarian options, bedrooms were dark, black/grey/white not so inviting, bathroom fittings old - generally upstairs has been cheaply refurbished, downstairs is pleasant

Good location.

High prices not justified by cleanliness particularly in the dining room.

the staff were very welcoming and pleasant

the rooms were not up to the standard that we were expecting,especially having two young children,it was quite upsetting for us to find the rooms dirty

booking in at reception was relaxed and easy. although booking out before 10.30..am is not very convenient.

th e rooms were very dark and a bit on the small side drinks were also a bit on the expensive side

the fact it was family friendly and clean.

The heating in the room we couldn't turn it down so it was very hot. Also the reaterant staff were slow to serve us at dinner.

Quality of food was better than expected.

The heating was almost unbearable, like a sauna. Far too hot most of the time. Had to throw off the duvet most nights.

Food in restaurant was good, nice room

Location, rooms and staff very helpful

Bedrooms and public rooms too hot

This reviewer provided a score but did not have any comments

Pillows were really comfortable, and the decor in the bedroom was good and the tv

Pool area not as nice as expected. My daughter slipped in the water outside the shower and really hurt her leg on the step at the shower - bruised all down her shin

This reviewer provided a score but did not have any comments

we received a very warm welcome at the hotel on arrival. hotel facilities were excellent and location on the prom perfect. we had dinner at vettrianos restaurant both evenings and had an excellent 4 course dinner served by friendly restaurant staff.