Francis Hotel Bath - MGallery Collection  

Even though it´s a very beautiful and charming hotel, and a good location, we didn´t like much it...

1- It´s unacceptable that a hotel nowadays, specially a "Mercure" one, charges the guests for using the internet. It is 4 pounds an hour! Besides, my room (15), was outside the wi-fi zone, so I just had to sit by the stairs next to the reception, the only place it worked. 2- There was a towel with a huge black mold spot. 3- I informed that I was going with my 2 years old son. But they put me in a room that we had to walk a long corridor after taking the elevator and going down 2 stairs. It was such a trouble with the stroller. 4- In the morning, there was no hot water to take a shower.

perfectly positioned for the city easy walk to the spa

We only liked the staff and room. The whole trip was a disgrace as the hotel was closing for renovation and we were surrounded by workmen removing furniture, bedding, not able to get afternoon tea or any service other than basic. A staff party was given the night of our stay and it was rowdy. We were hovered over at breakfast as the poor waiter had been told to get our dishes and us moved on as quickly as possible so the workmen could take our table and chairs. Total disaster. Staff were terribly embarrassed by the whole thing and we should never have been booked in. I booked in September 2010 or so, they knew in November the hotel was closing, and did not advise so we could change hotel or location,. It was underhand and totally bad practice. The Manager gave us a discount after I complained at being swamped by workmen and the elevator was full of furniture so we couldn't get our luggage in or out. The hotel is not cheap and I should have been refunded my whole darned stay!

nice facilities and service

Big Hotel, well located but staff not friendly at all and no free wifi

excellent location, very friendly staff

Very well situated. Interesting building.

Having to pay for Internet connection. All the hotels I've stayed in during my holiday have had free Wifi.

decor comfort of the rooms Location to city centre and attractions

breakfast - the buffet wasn't stocked up as often as prefered so when going up to get food, often there wasn't any and we had to wait. It seemed that there were not enough staff on to help out. Bar - when trying to get a drink there wasn't someone stationed at the bar meaning we had to wait quite a while to get served (and that was after looking round the hotel to find someone to serve us).

Very close to the Theatre Royale and shopping. The staff were friendly and breakfast was good. A nice hotel set in an historic building. Creaking stairs and floor boards which added to its charm.

It was a bit tatty in places (but I suppose its not 5*). Unable to get served at bar after 11pm when we returned from the theatre due to staffing issues. Not enough space in the room to comfortably walk around the bed. The netting and curtains in the bathroom were not clean!

Location was excellent

Room was a little well worn and could have done with a refurbishment.

We stayed because of its location near the Theatre Royal and its car park. The welcome was very friendly and the room superb (both in itself and value for money.) The time we were allowed to store luggage after check-out was amazing. We were glad we accepted an-mail offer for a deal on breakfast as it was excellent. The last time we stayed in a Mercure hotel the breakfast was so poor the cost was taken off the bill! An excellent welcoming hotel

The staff very very helpful. The food excellent. Plenty of choice for breakfast. Good sized room with plenty of wardrobe space.