We were there to celebrate our wedding anniversary, and were left feeling disappointed with our experience. Fawlty Towers is alive and well!
We stayed in Tintagel cottage, and the room was very small. It might be better to have one room upstairs and one downstairs rather than trying to cram in as many rooms as possible into such a small area.
My husband ordered a pint of real ale (there was only one on tap) - and it had bits in it, so he ordered a Guiness and that was off. He ended up having red wine as he had seen the Thatchers cider looking cloudy and didn't want to take the chance.
Breakfast - food was good, but number of staff on duty was ridiculous - 1 waitress to take our orders and bring us our food. The restaurant was full, not surprising given the fact that breakfast only ran from 8am to 9am. It might be better to lengthen this time so as to stagger the number of residents coming in for breakfast. From ordering our tea and toast, it then took approximately half an hour for the waitress to return and take our breakfast order - might I suggest that this is taken at the same time as ordering the tea and toast, as it may speed things up. My cutlery was dirty, as was the cup for my tea and I changed it with another one laid out on the table.
When trying to check out, it took 10 minutes for us to locate a member of staff as the waitress was busy in the kitchen, assisting with cooking the breakfast. The Manager was hiding in a back office and only appeared after another guest and ourselves wandered up and down the corridor wondering loudly if there was anyone else around to check us out. I think he should have been assisting in the restaurant as it was very busy, and no doubt the waitress could have done with the help.
All in all, it was a bit disappointing and did take the shine off our anniversary, although we did see the funny side to a certain extent.
The Staff were friendly
Food was good - we enjoyed the evening meal, but the menu could do with a few more choices
Garden was lovely and the location was lovely and peaceful
Shame it didn't live up to its promises - it could have so much more potentially