Room 41, Junior Suite, full price £295.00. The bedspread had a huge, fresh stain in the centre. The light fittings were filthy, as were the bannister and ledges down the stairwell. There was a previous occupant's vest in the wardrobe, hair and feathers on the carpet, and the scatter cushions were generally stained and dirty. It seems that the housekeepers do the minimum essentials and leave the rest of the room. When we complained, a concerted effort was made by the very efficient Rooms Manager to get all of this sorted whilst we were at dinner. A discount was made to our bill, but by then the damage was done. A follow up call from the hotel's owner did nothing to reassure me that she was really that bothered that our stay had been spoiled and was a huge disappointment. This is not what I expect from a 4 star hotel charging these kind of rates. Needless to say, I do not recommend staying here and won't be back.
Room 41. The bathroom is amazing and the bath is huge, but this was massively overshadowed by the General cleanliness of the rest of the room (see below).
Restaurant: The menu and quality of food was excellent, as was the choice of wines. Service was a little sporadic, especially given the number of staff milling around. Breakfast was also very good, although the bar area needs a good clean!