The Imperial Hotel  

The owner was very friendly and helpful. Rooms were clean but quite tired and hotel in need of a bit of tlc.

Friendliness and helpfulness of staff was very good so was the food even though I felt a little on the pricey side.

I found the hotel bedroom extremely cold and had to ask for a heater to be put in it. The radiators although warmish are situated under the sash windows and the heat goes out through them. I know it is winter but I even had to go out and buy a hot water bottle from Wilkinson's!

The location was ok and the staff were friendly

The hotel is old and the shower was either very cold or very very scalding hot and due to public bars very very noisy

I needed a single room for just the one night, and it did the job. Very friendly welcome on arrival. I had to leave very early in the morning, so bfast (continental) was left for me to help myself, which I appreciated. Whilst in need of refurbishment, the room was large enough and clean. There is free wifi [useful as mobile signal (on Three) is inexistant inside].

Smoke smelling room 80's decoration so tired Food poor overlooked

It was handy for a last minute few days away.

Just simple lack of attention to detail - incorrectly fitted toilet seats (so you got cold legs when you sat down - Uuueeeh!!). Old hot water system so you waited ages for even a warm shower and then it was so hot you couldn't control it.

Friendly staff and guests. Convenience for town. Location in Dumfries and Galloway.

The shower - both condition and operation.

The hotel is situated on the high street with ample car parking. It is in the town centre close to the shops. It is a very old building, once a Coaching Inn.

Some of the fabric of the building is in need of repair, (Window frames, etc. the furniture has a 70’s feel about them although serviceable, I feel that the worn carpets and the bedroom furniture is in need of replacement. The bathroom in the room I used had fitted carpet on the floor. This consequently is constantly damp and the carpet around the toilet gave off an odour. The breakfasts were very good only to be let down by the lack of staff. However our stay was comfortable.

Location

Kitchen closing early.

The staff were willing and the food was reasonable.

The hotel is very faded and run-down. It was not especially clean and it looked and felt very behind-the-times.

Staff extremely helpful, friendly and welcoming. Comfortable accommodation and good location to explore south west Scotland. Food - very good.

location was perfect for my evening function outwith the hotel

stayed in room 5 and being a non smoker the room stank of stale smoke